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Project Manager
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Financial Services Financial Services Information Technology Information Technology
Data Transformation and Warehousing Data Transformation and Warehousing System Implementation System Implementation
About me

I have over 10 years of experience in IT and Business Change and Operational environments in different industries. I have held key roles in transformation programmes, such as target operating model design and implementation, platform conversions, business start-up/mergers, product development and revenue growth. I have also gained experience in campaign delivery, product launches, transfer of services between third parties and migration of services between service platforms. My aim is to meet commitments and reach successful outcomes, and I enjoy leading teams and helping individuals to develop their own skills.

Business Transformation Project Management Program Management Problem Solving
Business AnalysisBusiness Process Outsourcing (BPO)Business TransformationChange ManagementCommunicationContract NegotiationData AnalysisData MigrationData ModelingLeadershipProblem SolvingProgram ManagementProject ManagementResource ManagementRisk ManagementStakeholder ManagementStrategic Planning
Dec, 2021
project and programme manager
Financial ServicesFinancial Services
Program and Project Delivery
An experienced Programme and Project Manager with a proven track record of delivering complex change programs and operational management initiatives. Delivered target benefits of over £50m with onshore and offshore teams. Possesses Agile Program and Project Management, Agile Practitioner, Managing Successful Programs, ITIL v3 Foundation, PRINCE2 Practitioner, NLP Certified Practitioner and Business Coach qualifications.
Key responsibilities Key responsibilities
  • Planning
  • Risk Management
  • Resource Management
  • Business Transformation
Key achievements Key achievements
  • Delivered target benefits of over £50m
  • Developed Target Operating Models
  • Outsourced services
  • Improved business processes
Aug, 2020
Nov, 2021
business water migration manager
Information TechnologyInformation Technology
Professional services
Provided technical migration expertise for a complex portfolio, developing an ETL process to a Salesforce-based platform. Managed edge cases requiring exception handling and minimal human input, while working with a small team and limited resources.
Key responsibilities Key responsibilities
  • Developing ETL process
  • Managing edge cases
  • Exception handling
  • Minimising human input
Key achievements Key achievements
  • Successfully migrated portfolio to Salesforce platform
  • Created exception handling processes
  • Managed risks and dependencies
  • Optimised data migration process
Mar, 2018
Apr, 2020
rsa project manager
Financial ServicesFinancial Services
Professional Services
Managed the migration of home policies from three legacy systems to a new target platform, utilising a combination of onshore and offshore RSA and third-party development resources. Ensured successful migration by creating an appropriate extract process, data analytics, transformation data mapping and rules, technical solutions, controls, exception handling and post-transformation data enhancements.
Key responsibilities Key responsibilities
  • Data Analytics Creation
  • Data Mapping and Rules Development
  • Technical Solution Development
  • Controls and Exception Handling
Key achievements Key achievements
  • Successful Migration
  • Automated Migration Process
  • Data Cleansing
  • Post-Transformation Data Enhancements
Aug, 2017
Nov, 2017
program manager interim
Professional services
Provided interim management to support the £5m investment to improve competitive position. Developed delivery methodology and pipeline, clarified requirements and maintained alignment with benefit areas. Established communications strategy and successfully handed over program to permanent resource.
Key responsibilities Key responsibilities
  • Clarifying critical requirements
  • Developing delivery plan
  • Implementing delivery process changes
  • Establishing communications strategy
Key achievements Key achievements
  • Delivery benefits through improved team performance
  • Goal achievement
  • Focused delivery plan
  • High impact communications strategy
Dec, 2013
Jul, 2017
programme manager
Information TechnologyInformation Technology
Professional services
Provided expertise in program management, data analytics, and customer journey and user experience design. Developed and tendered an RFP for a third-party provider with a budget of £15m. Identified opportunities for new uses of existing datasets and produced a business case outlining potential delivery benefits and additional revenue opportunities of £90m-£110m p.a. Managed a delivery team of over 20 individuals to effectively develop the customer journey and user experience design.
Key responsibilities Key responsibilities
  • Developed and tendered RFP
  • Managed data analytics
  • Identified new uses of datasets
  • Managed delivery team
Key achievements Key achievements
  • Delivered successful proof of concept
  • Produced business case for new revenue opportunities
  • Delivered improvements to data service
  • Created operational dataset
Oct, 2012
Jan, 2013
programme manager
Professional services
Delivered an upgrade to customer documentation generation and storage/delivery, resulting in a significant decrease in operational complexity and generating on-going benefits of £2m-£5m p.a. Seamlessly integrated new services into the Target Operating Model for document handling and retrieval, migrated services between outsourced platforms to improve service levels, accuracy and data transfer efficiency, and assessed Commercial Insurance processes to drive outsourcing opportunities to support process improvements.
Key responsibilities Key responsibilities
  • Ownership of inflight program
  • Seamless integration of services
  • Migration of services
  • Assessment of Commercial Insurance processes
Key achievements Key achievements
  • Improved document management
  • Reduced outward production costs
  • Increased service levels and accuracy
  • Increased data transfer efficiency
Sep, 2010
Jan, 2012
workstream lead
Professional services
Recruited to develop and deliver a new Target Operating Model as part of a program to create a new e-Wallet product. Supported the successful creation of the model, the Customers User Journey and User Interface development to align to the business requirements. Set-up a model office to validate the TOM ahead of implementation.
Key responsibilities Key responsibilities
  • Identifying changes required for Operating Model
  • Developing delivery plan for TOM
  • Aligning User Journey and Interface to requirements
  • Setting up model office for TOM validation
Key achievements Key achievements
  • Successful creation of Operating Model
  • Supported User Journey and Interface development
  • Delivered TOM delivery plan
  • Validated TOM ahead of implementation
Nov, 2009
Sep, 2010
senior project manager
Professional services
Provided oversight of 6-monthly renewals and the successful migration of 70+ member banks across Europe to a new Fraud Detection system (Falcon). This involved coordinating each bank through a process of rules review and update/migration on individual delivery timelines, whilst keeping within the overall program delivery schedule.
Key responsibilities Key responsibilities
  • Managed 6-monthly renewals
  • Coordinated migration of 70+ member banks
  • Reviewed and updated rules for each bank
  • Maintained program delivery schedule
Key achievements Key achievements
  • Successfully migrated 70+ member banks
  • Ensured timely delivery of individual timelines
  • Achieved program delivery schedule goals
  • Maintained successful 6-monthly renewals
Mar, 2009
Oct, 2009
delivery consultant
Information TechnologyInformation Technology
Business development
Provided a business growth and improvement opportunity, developing a delivery methodology and pipeline management to enable the achievement of business growth targets.
Key responsibilities Key responsibilities
  • Restructuring delivery processes
  • Managing pipeline operations
  • Developing business growth strategies
  • Ensuring targets are achieved
Key achievements Key achievements
  • Improved delivery efficiency
  • Enhanced pipeline management
  • Exceeded business growth targets
  • Optimised delivery methodology