Delivered upgraded risk weighted assets SAS modelling engine from design to implementation, including infrastructure and application. Managed all activities across the project lifecycle, including business analysis/requirements, technical architecture and design, development, system test, SIT and UAT. Coordinated third-party consultancy and internal IT teams for the migration to a robust high-availability infrastructure with the latest version of the application. Implemented additional functionality to the data warehouses enabling the bank to demonstrate data control and presentation to data consumers and regulatory reporting.

Delivered integrated technologies and software development for a customer portal, coordinating IT teams to deliver the portal infrastructure and integration of technologies across Amazon Web Services (AWS), Azure and On Premise. Captured business requirements and managed systems analysis, functional specification, development and test & release activities. Led internal and external software development teams and implemented multiple SaaS solutions as part of the customer portal architecture. Successfully delivered a cloud-based customer portal allowing pension policy holders to access and manage their policies.

Delivered GDPR requirements to customer facing websites, intranets and applications for BNP Paribas clients. Managed internal business analysis and external software development and test teams. Liaised with testers to ensure resolution of identified defects. Led weekly meetings with key clients to track progress. Implemented system updates to live production environment and live proving.

Provided support to the Chief Operating Officer in setting up and managing offshore policy administration teams. Coordinated training and resource allocation, resulting in increased productivity and focus on complex customer service issues. Distributed backlog of service issues between onshore and offshore teams for resolution.

Delivered IT infrastructure, applications development, and data migration services to support the transfer of pension policies from Guardian Financial Services and HSBC to ReAssure. Ensured successful delivery of the software development lifecycle, from requirements gathering to live production. Managed enhancements to the policy administration system, and produced customer letters to support the migration.

Managing the delivery of I.T. and Business Change for Barclays Retail Bank, Barclaycard and Barclays Loans. Project Manager with the responsibility for delivering Secure Email solution to support Claims Management Companies.

Implementation Project Manager for a major platform development programme that provides a Direct to Consumer (D2C) online platform for UK Retail Banking and Barclays Websites MyBarclays and Barclays.co.uk, RBS & Natwest for managing customer investments.

Project responsibilities include the delivery of: FSA: Projection Rates Project Strategic MI (Management Information Overhaul, OBIEE & Data Warehouse deployment) Satisfaction Advocacy (Customer Feedback Implementation) Electronic ID (ID&V) and Business Process Review & Implementation Complaints Handling Application Development & Delivery. Project Lead on AVIVA rebrand & Test Lead Norwich Union Heritage Migration Programme.

Recruited in 2000 as a member of the project team delivering the National Grid for Learning Project to all schools in the Telford area. Designed, Planned, Project Managed, Implemented & Migrated from 9 x NT 4.0 domains to a single Windows 2000 active directory. Joined the Technical and Business Services department in 2005 concentrating on corporate wide delivery of ICT projects. Project Managed the Councils ICT Infrastructure project. Deliverables included a refresh of all corporate and education Server, Storage, ADS, Exchange, Backup, SAN, Virtualisation servers and services.

Project Management & Coordination for I.T. Networking & Data Communications Projects. To include design, implementation, troubleshooting, resourcing responsibilities. Working with IBM, Cisco, 3com, networking technologies and coordination of multiple suppliers and clients concurrently.