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Programme Manager
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Business Analyst
Financial Services Financial Services Sustainable Sustainable Technology Technology
Business and Process Optimisation Business and Process Optimisation Data Transformation and Warehousing Data Transformation and Warehousing Digital Transformation Digital Transformation
Sustainability Sustainability System Implementation System Implementation
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About me

Highly experienced PRINCE2 Project & Programme Manager with a proven track record of delivering full lifecycle projects in Financial Services, Consultancy and the Public Sector. Underpinning this success is the ability to identify stakeholder interests across all departments and build a collaborative approach supported by strong governance to ensure stakeholder buy-in and the successful delivery of project goals and benefits.

Project Management Stakeholder Management Business Transformation Change Leadership
Business Process ImprovementBusiness Process ManagementBusiness Process ModelingBusiness Process Outsourcing (BPO)Business Process ReengineeringBusiness StrategyBusiness TransformationChange LeadershipCloud MigrationCloud SecurityCRM ImplementationCross-Platform DevelopmentCustomer Relationship Management (CRM) AnalyticsData AnalysisData MigrationData Migration StrategyDigital TransformationE-commerce PlatformsEnterprise Resource Planning (ERP) SystemsEnterprise SystemsExecutive ReportingGovernance FrameworksHR Policy ImplementationLegal and Regulatory ComplianceMergers and Acquisitions Due DiligencePortfolio ManagementProcess DocumentationProcess ImprovementProject ManagementRegulatory ComplianceRegulatory ReportingRequirement GatheringRequirements AnalysisRisk ManagementSales Funnel ManagementSoftware as a Service (SaaS)Software Development Life Cycle (SDLC)Stakeholder ManagementSupplier Relationship ManagementTarget Operating Model DesignTeam Management
Oct, 2022
Mar, 2023
project manager
CRM solutions
As a CRM Feasibility & Acquisition Project Manager, I undertook the management of full lifecycle for competitive Request for Tenders for CRM solutions (Dynamics/Salesforce/Drupal Bespoke). Deliverables included Technical and Functional definition based on Business Case, User Requirements (Agile workshops), Agency Brief and weighted assessment of proposals.
Key responsibilities Key responsibilities
  • Manage full lifecycle of CRM solutions
  • Define technical and functional requirements
  • Conduct Agile workshops
  • Assess proposals
Key achievements Key achievements
  • Successful competitive tenders
  • Timely delivery of deliverables
  • Clear business case alignment
  • Effective user requirements
Feb, 2020
Sep, 2020
senior delivery manager
Local Government
In my role as Senior Delivery Manager, I was responsible for the development and implementation of a structured project delivery governance framework across Lewisham Council. This included the revision of the existing portfolio, full delivery and governance support for in-flight projects, and the development of a robust governing framework and supporting QA and audit processes. Despite the disruption caused by Covid, I was able to complete this work to schedule by April 2020.
Key responsibilities Key responsibilities
  • Revising existing portfolio
  • Providing delivery and governance support
  • Developing governing framework
  • Creating QA and audit processes
Key achievements Key achievements
  • Structured project delivery framework
  • Robust governing framework
  • QA and audit processes
  • Completed work on schedule
Apr, 2017
Oct, 2019
programme manager
Financial ServicesFinancial Services
Banking Solutions
I was responsible for the rationalisation and migration of all banking Group Payroll Systems to new HR Operating Model to ensure statutory compliance with the Independent Commission on Banking report. I managed the payroll & pensions data integration and Cloud Migration project including the migration of 50,000 resources from 7 payrolls into a single bespoke ERP Payroll & Pensions platform. I also worked on a large scale Cloud Data Migration and Payroll Engine Migration projects, including ResourceLink\PeopleSoft CRM to WorkDay ERP, SaaS Cloud migration of ResourceLink (HR engine) from PeopleSoft ER
Key responsibilities Key responsibilities
  • Managing NatWest Group Payroll Systems
  • Ensuring statutory compliance with Independent Commission on Banking report
  • Migrating 50,000 resources from 7 payrolls into single ERP platform
  • Large scale Cloud Data Migration
Key achievements Key achievements
  • Successfully migrated 50,000 resources into ERP platform
  • Successfully completed Cloud Data Migration
  • SaaS - Cloud migration of ResourceLink from PeopleSoft ER
  • Ensured statutory compliance with Independent Commission on Banking report
May, 2012
Jul, 2012
programme and project manager business de merger team
Financial ServicesFinancial Services
Retail Banking
Responsible for the delivery of two workstreams in support of changes in Retail Banking Operations arising from the de-merger of the RBS/Aviva joint venture and the implementation of the Retail Distribution Review and Gender Pricing. My core responsibilities include Stakeholder Management & Comms, Seamless de-merger of RBS/Aviva operating systems, Deliver Business Transition plan, and Infrastructure Logistics. My achievements include Separation Plan, Readiness Assessment Measures, Pipeline Activity, and Transitional Support.
Key responsibilities Key responsibilities
  • Stakeholder Management & Comms
  • Seamless de-merger of operating systems
  • Deliver Business Transition plan
  • Infrastructure Logistics
Key achievements Key achievements
  • Separation Plan
  • Readiness Assessment Measures
  • Pipeline Activity
  • Transitional Support
May, 2004
Nov, 2009
project and programme manager budgets
Financial ServicesFinancial Services
Project Management
My core responsibilities include delivering cost-effective solutions in line with RBS Governance Framework, managing projects up to £5m+, and leading various teams (UK & Offshore). My achievements include successfully delivering projects on time and within budget, improving processes and procedures, implementing new systems, and achieving stakeholder satisfaction.
Key responsibilities Key responsibilities
  • Delivering cost-effective solutions
  • Managing projects up to £5m+
  • Leading various teams
  • Improving processes and procedures
Key achievements Key achievements
  • Delivering projects on time and within budget
  • Implementing new systems
  • Achieving stakeholder satisfaction
  • Improving processes and procedures
Oct, 2015
Oct, 2016
programme manager bespoke erp benefits realisation
Financial ServicesFinancial Services
Local government
I was responsible for developing and implementing a benefits realisation framework for a large scale Business Transformation programme at City of Edinburgh Council. My role was to ensure best practice in realisation of efficiency benefits by identifying channel shift and process improvements, quantifying financial and process analysis, and mentoring delivery teams. I also delivered all framework documents with stakeholder sign-off, managed stakeholder relationships, and delivered a front end portal for core Council services.
Key responsibilities Key responsibilities
  • Developing and implementing benefits realisation framework
  • Identifying channel shift and process improvements
  • Quantifying financial and process analysis
  • Mentoring delivery teams
Key achievements Key achievements
  • Delivering framework documents with stakeholder sign-off
  • Managing stakeholder relationships
  • Delivering front end portal for core Council services
  • Ensuring best practice in realisation of efficiency benefits
Nov, 2014
May, 2015
programme manager erp cloud migration team
Financial ServicesFinancial Services
ERP cloud migration
I was responsible for consolidating and standardising reporting and data conciliation systems and processes across Standard Life Group (SLG) in preparation for migration to Oracle Hyperion ERP Reporting Group Portal. My primary responsibilities included managing the Tata Consultancy Services (TCS)/Standard Life relationship and deliverables, delivering the programme plan, consolidating disparate SLG systems, and standardising data management and reporting tools. My major projects included SAP Business Objects to Oracle Hyperion ERP Cloud Migration, Oracle ERP Quantitative Reporting - Cloud based, Asset Data Streams Conciliation, and Independent Reconciliations. I achieved successful migration to Oracle Hyperion ERP, delivery of a financial reporting solution, streamlining of data architecture, and identification and resolution of data issues.
Key responsibilities Key responsibilities
  • Managing TCS/SLG relationship
  • Delivering programme plan
  • Consolidating SLG systems
  • Standardising data management
Key achievements Key achievements
  • Migrated to Oracle Hyperion ERP
  • Delivered financial reporting solution
  • Streamlined data architecture
  • Identified and resolved data issues
Dec, 2011
Feb, 2012
programme manager lifelens standard life wrap platform team
Financial ServicesFinancial Services
Financial Service Company
I have been responsible for developing and implementing immediate recovery actions to bring key projects into line and allow the client, to meet its commitment to deliver a 'white label' Employee Services Portal. My core responsibilities included stakeholder management, management of 3rd party multi-site teams, and implementing a defects management recovery plan. I have successfully achieved the goals of the project, including the delivery of marketing and regulatory compliance, implementation of UAT and defects management, and integration of online tools and supporting business processes into the Lifelens portal.
Key responsibilities Key responsibilities
  • Stakeholder management
  • Management of 3rd party multi-site teams
  • Implementing defects management recovery plan
  • Integration of online tools and business processes
Key achievements Key achievements
  • Delivery of marketing and regulatory compliance
  • Implementation of UAT and defects management
  • Integration of online tools and supporting business processes
  • Delivery of 'white label' Employee Services Portal
Jan, 2014
Aug, 2014
programme manager
Agricultural policy
As Programme Manager, I was responsible for the delivery of Phase 1 of a 3 phase Agile programme transforming the Common Agricultural Policy (CAP) online payments portal for Agriculture, Farming and Rural Communities (AFRC). My core responsibilities included 3rd Party and matrix management, governance framework, managing direct reports, and programme planning. My achievements included Platform Integration, Customer Workflow, Data Integration & Security, and Customer Portal.
Key responsibilities Key responsibilities
  • 3rd Party and matrix management
  • Governance framework
  • Managing direct reports
  • Programme planning
Key achievements Key achievements
  • Platform Integration
  • Customer Workflow
  • Data Integration & Security
  • Customer Portal