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About me

I am Chidambara, an experienced Information and Communication Technology (ICT) Programmer with 15 years of work experience, including 10 years of management experience. I have held a mid-level position in the past and am currently working in the ICT field.

Change Management Project Management Team Management Leadership
Change ManagementCommunicationData TransformationLeadershipProblem SolvingProject ManagementTeam Management
Mar, 2019
scrum master/project manager
Financial ServicesFinancial Services
Software Solutions
I have 5 years of experience as a Scrum Master/Project Manager, working with clients such as Aviva Insurance Company, Lloyds Banking Group, and Vodafone. My responsibilities have included project planning & initiation, developing data migration strategies, implementing change management strategies, and conducting post-implementation reviews. My achievements include the successful implementation of an ERP program, a T24 upgrade, Vodafone services migration, and CMS & Payment gateway application.
Key responsibilities Key responsibilities
  • Project planning & Initiation
  • Data migration strategies
  • Change management strategies
  • Post-implementation reviews
Key achievements Key achievements
  • ERP implementation program
  • T24 upgrade
  • Vodafone services migration
  • CMS & Payment gateway application
Mar, 2017
Aug, 2018
project manager
Steel Manufacturing
As a Project Manager for Tata Steel Europe, I was responsible for the Infrastructure Separation and Email Domain migration project. My responsibilities included user segregation and security compliance, assessment of services, network configuration, system monitoring, application rebuilds, communication and reporting, and ensuring the project was completed within the provided timeline. I was successful in achieving this, and was able to sign off the project plan.
Key responsibilities Key responsibilities
  • User segregation & security
  • Assessment of services
  • Network configuration
  • System monitoring
Key achievements Key achievements
  • Application rebuilds
  • Communication & reporting
  • Project within timeline
  • Sign off project plan
Jan, 2014
Feb, 2016
disaster recovery project manager
Financial ServicesFinancial Services
Data Analytics
As a Disaster Recovery Project Manager, I was responsible for planning, organizing, and executing Disaster Recovery Test Drills for AC Nielsen, USA. My responsibilities included forming and managing teams, providing status updates, updating Service Continuity Procedures, and testing technical components. My achievements included successfully testing DRs, identifying enhancements, collecting and analyzing capacity data, and preparing a Disaster Recovery Plan. I also handled small projects such as Physical to Physical and Physical to Virtual server migrations, and Server de-commissioning.
Key responsibilities Key responsibilities
  • Form/manage teams
  • Provide status updates
  • Update Service Continuity Procedures
  • Test technical components
Key achievements Key achievements
  • Successfully tested DRs
  • Identified enhancements
  • Collected, analyzed capacity data
  • Prepared DR Plan
Apr, 2012
Dec, 2013
infrastructure service management lead
Data Analytics
I have been working as an Infrastructure Service Management Lead for AC Nielsen in Bangalore, India for the past 2 years. My role includes leading a team of 44 people, managing the sub business targets for Nielsen, communicating strategic plans, goals, objectives, assignments and actionable events to the team, ensuring that day-to-day system operations is carried in a timely and reliable manner, co-ordinating with Market Leads on Operations functions and Business process and identifying proposals for new business opportunities, monitoring the status of work and identifying and solving problems.
Key responsibilities Key responsibilities
  • Lead a team of 44
  • Manage business targets
  • Communicate strategic plans
  • Ensure day-to-day operations
Key achievements Key achievements
  • Achieved business targets
  • Optimised operational processes
  • Established successful relationships
  • Developed efficient strategies
Jul, 2011
Mar, 2012
enterprise critical situation manager incident problem & change
IT Solutions
As an Enterprise Critical Incident Manager, I am responsible for owning incident management process through the incident life cycle and facilitating work around solutions to ensure system recovery with minimal business impact. I am also responsible for initiating bridge calls and coordinating with IT and Business including different Technology Groups for resolving incidents and enhancing service quality. Additionally, I am in charge of sending notification to all the stakeholders of the incident progress/updates until the service restoration. Furthermore, I am responsible for handling and reporting escalated incidents to the senior management and documentation of incident timeline updates. Lastly, I am responsible for controlling incidents by monitoring all active incidents and tracking their progress.
Key responsibilities Key responsibilities
  • Own incident management process
  • Initiate bridge calls
  • Send notifications
  • Handle & report escalated incidents
Key achievements Key achievements
  • Minimise business impact
  • Enhance service quality
  • Document incident timeline
  • Control active incidents
Jan, 2005
Jan, 2010
subject matter expert
I have 5 years of experience as a Technical Engineer at British Telecom in Chennai, India. My responsibilities include managing the employee relations, personnel training and development, multitasking with emphasis on quality, and holding attrition and attendance accountability. I have achieved the TOP performer award for the years 2007, 2008 and 2009, completed the IBMS-Integrated business management system and Team Member Development Program given by HCL, and attained a yellow belt in Six Sigma. I have also participated in Greenbelt projects.
Key responsibilities Key responsibilities
  • Attrition & attendance accountability
  • Employee relations management
  • Personnel training & development
  • Multitasking & quality
Key achievements Key achievements
  • TOP performer 2007-2009
  • IBMS-Integrated business management system
  • Team Member Development Program
  • Six Sigma Yellow Belt