Business and Process OptimisationData Transformation and WarehousingDigital Transformation
Financial Crime and ComplianceHR and organisational changeRegulatory ChangeSystem and Cloud Development TestingSystem ImplementationTarget Operating Model Design
I am Chidambara, an experienced Information and Communication Technology (ICT) Programmer with 15 years of work experience, including 10 years of management experience. I have held a mid-level position in the past and am currently working in the ICT field.
I have 5 years of experience as a Scrum Master/Project Manager, working with clients such as Aviva Insurance Company, Lloyds Banking Group, and Vodafone. My responsibilities have included project planning & initiation, developing data migration strategies, implementing change management strategies, and conducting post-implementation reviews. My achievements include the successful implementation of an ERP program, a T24 upgrade, Vodafone services migration, and CMS & Payment gateway application.
Project planning & Initiation
Data migration strategies
Change management strategies
ERP implementation program
Vodafone services migration
CMS & Payment gateway application
As a Project Manager for Tata Steel Europe, I was responsible for the Infrastructure Separation and Email Domain migration project. My responsibilities included user segregation and security compliance, assessment of services, network configuration, system monitoring, application rebuilds, communication and reporting, and ensuring the project was completed within the provided timeline. I was successful in achieving this, and was able to sign off the project plan.
User segregation & security
Assessment of services
Communication & reporting
Project within timeline
Sign off project plan
disaster recovery project manager
As a Disaster Recovery Project Manager, I was responsible for planning, organizing, and executing Disaster Recovery Test Drills for AC Nielsen, USA. My responsibilities included forming and managing teams, providing status updates, updating Service Continuity Procedures, and testing technical components. My achievements included successfully testing DRs, identifying enhancements, collecting and analyzing capacity data, and preparing a Disaster Recovery Plan. I also handled small projects such as Physical to Physical and Physical to Virtual server migrations, and Server de-commissioning.
Provide status updates
Update Service Continuity Procedures
Test technical components
Successfully tested DRs
Collected, analyzed capacity data
Prepared DR Plan
infrastructure service management lead
I have been working as an Infrastructure Service Management Lead for AC Nielsen in Bangalore, India for the past 2 years. My role includes leading a team of 44 people, managing the sub business targets for Nielsen, communicating strategic plans, goals, objectives, assignments and actionable events to the team, ensuring that day-to-day system operations is carried in a timely and reliable manner, co-ordinating with Market Leads on Operations functions and Business process and identifying proposals for new business opportunities, monitoring the status of work and identifying and solving problems.
Lead a team of 44
Manage business targets
Communicate strategic plans
Ensure day-to-day operations
Achieved business targets
Optimised operational processes
Established successful relationships
Developed efficient strategies
enterprise critical situation manager incident problem & change
As an Enterprise Critical Incident Manager, I am responsible for owning incident management process through the incident life cycle and facilitating work around solutions to ensure system recovery with minimal business impact. I am also responsible for initiating bridge calls and coordinating with IT and Business including different Technology Groups for resolving incidents and enhancing service quality. Additionally, I am in charge of sending notification to all the stakeholders of the incident progress/updates until the service restoration. Furthermore, I am responsible for handling and reporting escalated incidents to the senior management and documentation of incident timeline updates. Lastly, I am responsible for controlling incidents by monitoring all active incidents and tracking their progress.
Own incident management process
Initiate bridge calls
Handle & report escalated incidents
Minimise business impact
Enhance service quality
Document incident timeline
Control active incidents
subject matter expert
I have 5 years of experience as a Technical Engineer at British Telecom in Chennai, India. My responsibilities include managing the employee relations, personnel training and development, multitasking with emphasis on quality, and holding attrition and attendance accountability. I have achieved the TOP performer award for the years 2007, 2008 and 2009, completed the IBMS-Integrated business management system and Team Member Development Program given by HCL, and attained a yellow belt in Six Sigma. I have also participated in Greenbelt projects.
Attrition & attendance accountability
Employee relations management
Personnel training & development
Multitasking & quality
TOP performer 2007-2009
IBMS-Integrated business management system
Team Member Development Program
Six Sigma Yellow Belt
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