Providing expert guidance to four squads, driving the successful implementation of ServiceNow solutions across multiple domains. Acting as a mentor and coach to Product Owners and squads, facilitating their understanding of agile roles and responsibilities. Implementing performance monitoring measures to track team velocity, performance, and productivity. Partnering with other Project Managers to manage relationships with key stakeholders and ensure contractual agreements are met. Guiding squads on maintaining creativity and productivity in alignment with the product roadmap.

Facilitated the adoption of Agile principles and fostering continuous improvement, guided cross-functional teams through Agile practices, strategically ensured squads delivered according to Sprint commitments, defined and implemented Agile governance models and procedures, developed and reported against key burndown metrics, collaborated with Product Owners in backlog management, stayed updated on industry trends, and drove improvement in teams productivity and creativity.

Managed the onboarding of over 300 subcontractors for the HS2 project, ensuring 100% completion rate. Implemented efficient progress reporting, monitored KPIs and collaborated with internal teams to drive project success. Ensured GDPR compliance and developed customised software to reduce onboarding time. Identified process gaps and provided recommendations for improvement, resulting in increased quality and stakeholder satisfaction.

Provided dynamic leadership and management to the PMO, driving strategic direction, and delivering exceptional oversight to ensure successful completion of projects within budget and schedule. Developed and implemented robust PMO frameworks, methodologies, and standards, leading to an increase in project success rates and ensuring consistent and effective project management practices. Established and nurtured project governance structures, including project charters, governance boards, and performance metrics, enabling effective decision-making, risk management and alignment with organisational goals. Revamped existing practices, including Project Assurance, Change Governance forums, RAID Management, and Change Control, resulting in improved effectiveness and alignment with business needs.

Provided dynamic leadership to the PMO, developing and implementing robust frameworks, methodologies, and standards, leading to an increase in project success rates. Established and nurtured project governance structures, revamping existing practices within the organisation, and directing and guiding a team of project managers and business analysts. Delivered operational excellence by championing project management best practices, resulting in a reduction in potential issues, risks, and dependencies.

Provided dynamic leadership and management to the PMO, driving strategic direction, and delivering exceptional oversight to project managers and teams. Developed and implemented robust PMO frameworks, methodologies, and standards, leading to an increase in project success rates. Established and nurtured project governance structures, including project charters, governance boards, and performance metrics. Revamped existing practices within the organisation, resulting in an improvement in their effectiveness and alignment with business needs. Directed and guided a team of project managers, business analysts, and project coordinators, resulting in a consistent and quality delivery of business-focused deliverables.

Provided dynamic leadership and management to the PMO, driving strategic direction and delivering exceptional oversight to project managers and teams. Developed and implemented robust PMO frameworks, methodologies and standards, leading to an increase in project success rates and ensuring consistent and effective project management practices across the organisation. Established and nurtured project governance structures, including project charters, governance boards and performance metrics, enabling effective decision-making, risk management and alignment with organisational goals. Revamped existing practices within the organisation, resulting in a 25% improvement in their effectiveness and alignment with business needs.