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Project Manager
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Change Analyst
Information Technology Information Technology Real Estate Real Estate Retail Retail
Property Change Property Change System Implementation System Implementation
About me

I have 12 years of work experience, with 9 years of management experience. I specialize in Information and Communication Technology (Support Staff) and Management, Policy and Governance (Management Analysts and Consultants). I have experience in both low-level and high-level positions.

Communication Customer Service
CommunicationCustomer ServiceProblem Solving
Jan, 2016
Dec, 2020
it service delivery and project manager
Information TechnologyInformation Technology
IT Solutions Provider
Provided IT network equipment solutions to global companies such as HCL and Infosys. Managed IT staff, budgets and security of data, network access and backup systems. Established policies and procedures and worked closely with stakeholders to align with business priorities. Quality assured project plans and managed multiple phases of the software delivery project lifecycle framework.
Key responsibilities Key responsibilities
  • Recruiting and training staff
  • Managing IT budgets
  • Ensuring data security
  • Defining IT scope
Key achievements Key achievements
  • Aligned business priorities
  • Ensured cost-effectiveness
  • Coordinated engineer visits
  • Reported performance against KPIs
Jan, 2012
Dec, 2016
customer service advisor
Intercity Coach Operator
Provided excellent customer service by building sustainable relationships and trust with customer accounts. Managed large amounts of incoming calls and assessed customers' needs to achieve satisfaction. Handled customer complaints and escalated issues as required to assist in timely resolutions. Maintained records of customer interactions, process customer accounts and file documents following company communication procedures, guidelines and policies.
Key responsibilities Key responsibilities
  • Managed incoming calls
  • Built relationships with customers
  • Handled customer complaints
  • Maintained records
Key achievements Key achievements
  • Achieved customer satisfaction
  • Built trust with customer accounts
  • Assisted in timely resolutions
  • Followed company policies
Jan, 2009
Dec, 2012
office administrator
Real EstateReal Estate
Professional services
Provided exceptional customer service experience for clients, managed internal filing systems, answered inbound client telephone calls and routed queries to the correct department, and used office software to ensure the efficient running of the office.
Key responsibilities Key responsibilities
  • Maintained filing systems
  • Answered client calls
  • Set up viewings
  • Used office software
Key achievements Key achievements
  • Provided exceptional customer service
  • Routed queries efficiently
  • Arranged viewings promptly
  • Ensured efficient office running