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Scrum Master
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About me

I am an enthusiastic and highly motivated professional with extensive experience in global-scale projects, fintech, and SaaS platforms. I have excellent bilingual communication skills and have successfully managed in-house/offshore operations and development teams, vendors, and distributors. I have also been involved in digital transformation, eCommerce infrastructure, DevOps & DB migration projects.

Project Management Business Analysis Change Management Leadership
Business AnalysisBusiness IntelligenceBusiness Process ImprovementChange ManagementInternational BusinessIssue ManagementLead GenerationLeadershipMachine LearningProduct ManagementProgram ManagementProject ManagementRisk ManagementSales ManagementStakeholder ManagementStrategic PlanningTeam Management
Jun, 2018
project delivery manager
As a Project Delivery Manager I have successfully managed multiple, large-scale global project implementations and product delivery for Car payment systems, Mobile app and Portal Management system, Integration for services such as EV Charging and Parking On-Off Street. I have also assisted the P97 team with detailed product demonstrations and conducted detailed requirements gathering, as well as supported the detailed value proposition analysis for the solution to help the customer articulate the projected savings associated with the solution. Additionally, I have coached and empowered delivery teams to take accountability for delivery, risk, and issue management, and have acted as a consultant to current clients to understand and translate their needs in solutions.
Key responsibilities Key responsibilities
  • Coach and empower delivery teams
  • Act as a consultant to clients
  • Manage global project implementations
  • Support value proposition analysis
Key achievements Key achievements
  • Delivered Car payment systems
  • Developed Mobile app and Portal Management system
  • Integrated EV Charging and Parking services
  • Aligned cross-functional teams
Mar, 2016
May, 2017
program manager
Software Solutions
I am a Program Manager with 2 years of experience. My responsibilities include analysing current Agile processes, designing and developing business intelligence solutions, implementing SAP software programs and managing stakeholders. My achievements include improving Agile processes, developing business intelligence solutions, proposing Salesforce as a corporate solution and identifying bottlenecks. I also hold a Scrum Master and Product Owner certification.
Key responsibilities Key responsibilities
  • Analyse Agile processes
  • Design BI solutions
  • Implement SAP software
  • Manage stakeholders
Key achievements Key achievements
  • Improved Agile processes
  • Developed BI solutions
  • Proposed salesforce solution
  • Identified bottlenecks
Jan, 2012
May, 2016
program manager
Software Solutions
I have developed customised solutions within the Salesforce platform to support critical business functions and meet project objectives, clients requirements and company goals. I have managed daily support and maintenance of internal Salesforce instance and conducted long-term improvement operations to ensure compatibility with evolving mission requirements. I have communicated with project managers, clients and staff, to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment. I have also analysed project objectives and capability requirements, including specifications for user interfaces, customised applications, and interactions with internal Salesforce instances. Additionally, I have introduced Tableau as BI solution, executed a cost-neutral transition of Targeting team from India to Costa Rica, managed the Global Market fund over $100M/year, and engaged with internal and external stakeholders to achieve operational excellence.
Key responsibilities Key responsibilities
  • Developing customized solutions
  • Managing daily support
  • Communicating with stakeholders
  • Analysing project objectives
Key achievements Key achievements
  • Introducing Tableau
  • Cost-neutral transition
  • Managing Global Market fund
  • Engagement with stakeholders
Sep, 2010
Jan, 2012
program manager
My role involves gathering business requirements for SAP reporting and functionality enhancements, defining standards, leading a project team, developing Customer Self Repair (CSR) operations and ensuring a superior level of quality across the development infrastructure. I have enhanced collaboration across marketing, sales and service operations, implemented changes, planned transitions and tested functionality to fulfil organization's needs. I have also met the Customer Satisfaction (CSAT)/Dissatisfaction (DSAT) goals in the AME region.
Key responsibilities Key responsibilities
  • Gathered business requirements
  • Defined standards
  • Led project team
  • Developed CSR operations
Key achievements Key achievements
  • Enhanced collaboration
  • Implemented changes
  • Met CSAT/DSAT goals
  • Superior quality infrastructure
Jan, 2010
Aug, 2010
program/product manager
I am responsible for maximising services and messaging applications in Latin America, searching for new opportunities, generating new sales processes and supporting them from process initiation to booking recognition. I engage with customer staff to develop business justification, technical requirements and budget request and vendor selection process. I oversee the product aspects of project implementation and service launch and consolidate product market requirements and influence product roadmap.
Key responsibilities Key responsibilities
  • Maximise services and messaging apps
  • Engage with customers
  • Oversee product aspects
  • Consolidate product market
Key achievements Key achievements
  • Generate new sales processes
  • Develop business justification
  • Support process initiation
  • Influence product roadmap
Dec, 2006
Jan, 2010
consulting program manager
I was responsible for training, ramping and stabilising operations, implementing in-house insurance dev, managing programs and projects, and managing budget and ROI. I achieved growth in business operations, created market size and research, defined sales approach, and established business goals in junction with top management.
Key responsibilities Key responsibilities
  • Train, ramp, and stabilize operations
  • Implement in-house insurance dev
  • Manage program and projects
  • Manage budget and ROI
Key achievements Key achievements
  • Grew business operations
  • Created market size and research
  • Defined sales approach
  • Established business goals
May, 2007
Jun, 2007
project manager
Business Solutions
I am responsible for training, ramping and stabilising operations, implementing insurance dev, managing programs and projects, and managing budget and ROI. I have achieved growth of the business and market, developed strategic plans, defined sales approach, and set business goals. I am also experienced in project management, ecommerce, program management, mobile apps, Agile and Scrum.
Key responsibilities Key responsibilities
  • Train, ramp and stabilize operations
  • Implement insurance dev
  • Manage programs and projects
  • Manage budget and ROI
Key achievements Key achievements
  • Grow business and market
  • Develop strategic plans
  • Define sales approach
  • Set business goals