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Health Care Health Care Technology Technology
Acquisitions and Integrations Acquisitions and Integrations Business and Process Optimisation Business and Process Optimisation System Implementation System Implementation
About me

I am a passionate business change specialist with experience in a wide variety of industries, including retail, leisure, supply chain, financial and professional services, not for profit and travel.

I have owned my own business and have experience in outsourced models. My skills include project management, strategic thinking, coaching, training, people-focused change management, business development and problem solving.

Project Management Change Management Stakeholder Engagement Organizational Design
Agile Coaching and MentoringAgile Project ManagementAgile Testing FrameworksBusiness AnalysisChange LeadershipChange ManagementCRM ImplementationCustomer Experience DesignCustomer Relationship Management (CRM)Customer Satisfaction AnalysisCustomer SegmentationCustomer ServiceCustomer Support Ticketing SystemsLeadershipOrganizational DesignProblem SolvingProject ManagementReporting and DashboardsResource ManagementRetail OperationsSales and Marketing StrategySales ForecastingSales Funnel ManagementSales NegotiationSales Performance TrackingStakeholder CommunicationStakeholder Engagement
Dec, 2013
Nov, 2014
Sales recruitment
With approximately 28 stakeholders and an average of 180 hires over 12 months I was bought in to manage the outsourcing of the field sales recruitment for Avon. Successfully outsourced recruitment for volume roles, reducing time to hire, training external RPO and managers on new processes Successfully reduced dependency on agency hires by 20% through introduction of creative advertising, screening and talent pooling
Key responsibilities Key responsibilities
  • Manage outsourcing of field sales recruitment
  • Reduce time to hire
  • Train external RPO and managers
  • Introduce creative advertising
Key achievements Key achievements
  • Reduced dependency on agency hires
  • Reduced time to hire
  • Introduced creative advertising
  • Screening and talent pooling
Feb, 2016
Aug, 2023
Health CareHealth Care
Working within a franchise framework, built two gyms from the ground up taking responsibility as owner for the two sites and using my experience gained elsewhere to provide business framework to create high performing teams. Creating digital tools such as sales dashboards and automated processes to save teams the time on mundane tasks so they can focus on their customers has been the priority for this role. Owning a business allows me a unique opportunity to truly understand P&L's, the intircacies required and a true need to pivot and be creative wherever possible.
Key responsibilities Key responsibilities
  • Building two gyms from the ground up
  • Creating digital tools and automated processes
  • Understanding P&Ls and need to pivot
  • Creating high performing teams
Key achievements Key achievements
  • Established two gyms
  • Developed digital tools and automated processes
  • Gained understanding of P&Ls
  • Created high performing teams
May, 2022
Mar, 2023
business change manager
Business change
Integration of eArcu with new parent company, PageUp, including organisation design, process changes and people management. Increased annual revenue through extra steam of business by £200k over 9 months.
Key responsibilities Key responsibilities
  • Integrate eArcu with PageUp
  • Organise and manage processes
  • Manage people effectively
  • Increase revenue
Key achievements Key achievements
  • Integrated eArcu with PageUp
  • Organised and managed processes
  • Managed people effectively
  • Increased revenue by £200k
Aug, 2020
May, 2022
head of customer success
Software as a Service
Led Customer Success team change programme whilst managing the team, moving them from reactive to proactive client support model and increasing the annual recurring revenue by £1.2 Million in 12 months using data within SAAS products to analyse via Power BI. Design and implementation of variety of measures for SAAS based client, eArcu, to support them during the pandemic. These included negotiating with the existing eArcu client base on fee’s, providing new features to increase value and supporting change programmes focused on redeployment, redundancy & TUPE.
Key responsibilities Key responsibilities
  • Managing customer success team
  • Increasing annual recurring revenue
  • Negotiating fees with clients
  • Providing new features to increase value
Key achievements Key achievements
  • Moved team from reactive to proactive client support model
  • Increased annual recurring revenue by £1.2 Million in 12 months
  • Supported change programmes focused on redeployment, redundancy & TUPE
  • Implemented measures to support clients during pandemic
Apr, 2016
Aug, 2020
project manager
Project Management
Implementation of reporting tools (Tableaux, Power BI) with clients: VWFS, Save the Children, AVIS Budget Group, Investec, KCOM, LNER, Menzies Aviation, Five Guys Integration of SAAS tools with HRIS (Success Factors, Workday, COREHR, iTrent) with clients: Menzies Aviation, DX Group, LNER, Leonard Cheshire Disability ATS Implementation: Action for Children, Audley Group, Carers Trust, Concern, CVS, DHL Supply Chain, Five Guys, Interserve, IQ Student, KCOM, LNER, Menzies Aviation, MOTO, Pendragon, RMD Kiwkform, Sir Robert McAlpine, Southern Co-op Onboarding: British Engineering Services, DHL SC
Key responsibilities Key responsibilities
  • Implementing reporting tools
  • Integrating SAAS tools with HRIS
  • ATS implementation
  • Onboarding
Key achievements Key achievements
  • Successfully implemented reporting tools
  • Integrated SAAS tools with HRIS
  • Successfully implemented ATS
  • Successfully onboarded clients