Acquisitions and IntegrationsBusiness and Process OptimisationSystem Implementation
I am a passionate business change specialist with experience in a wide variety of industries, including retail, leisure, supply chain, financial and professional services, not for profit and travel.
I have owned my own business and have experience in outsourced models. My skills include project management, strategic thinking, coaching, training, people-focused change management, business development and problem solving.
With approximately 28 stakeholders and an average of 180 hires over 12 months I was bought in to manage the outsourcing of the field sales recruitment for Avon.
Successfully outsourced recruitment for volume roles, reducing time to hire, training external RPO and managers on new processes
Successfully reduced dependency on agency hires by 20% through introduction of creative advertising, screening and talent pooling
Manage outsourcing of field sales recruitment
Reduce time to hire
Train external RPO and managers
Introduce creative advertising
Reduced dependency on agency hires
Reduced time to hire
Introduced creative advertising
Screening and talent pooling
Working within a franchise framework, built two gyms from the ground up taking responsibility as owner for the two sites and using my experience gained elsewhere to provide business framework to create high performing teams.
Creating digital tools such as sales dashboards and automated processes to save teams the time on mundane tasks so they can focus on their customers has been the priority for this role.
Owning a business allows me a unique opportunity to truly understand P&L's, the intircacies required and a true need to pivot and be creative wherever possible.
Building two gyms from the ground up
Creating digital tools and automated processes
Understanding P&Ls and need to pivot
Creating high performing teams
Established two gyms
Developed digital tools and automated processes
Gained understanding of P&Ls
Created high performing teams
business change manager
Integration of eArcu with new parent company, PageUp, including organisation design, process changes and people management. Increased annual revenue through extra steam of business by £200k over 9 months.
Integrate eArcu with PageUp
Organise and manage processes
Manage people effectively
Integrated eArcu with PageUp
Organised and managed processes
Managed people effectively
Increased revenue by £200k
head of customer success
Software as a Service
Led Customer Success team change programme whilst managing the team, moving them from reactive to proactive client support model and increasing the annual recurring revenue by £1.2 Million in 12 months using data within SAAS products to analyse via Power BI.
Design and implementation of variety of measures for SAAS based client, eArcu, to support them during the pandemic. These included negotiating with the existing eArcu client base on fee’s, providing new features to increase value and supporting change programmes focused on redeployment, redundancy & TUPE.
Managing customer success team
Increasing annual recurring revenue
Negotiating fees with clients
Providing new features to increase value
Moved team from reactive to proactive client support model
Increased annual recurring revenue by £1.2 Million in 12 months
Supported change programmes focused on redeployment, redundancy & TUPE
Implemented measures to support clients during pandemic
Implementation of reporting tools (Tableaux, Power BI) with clients: VWFS, Save the Children, AVIS Budget Group, Investec, KCOM, LNER, Menzies Aviation, Five Guys
Integration of SAAS tools with HRIS (Success Factors, Workday, COREHR, iTrent) with clients: Menzies Aviation, DX Group, LNER, Leonard Cheshire Disability
ATS Implementation: Action for Children, Audley Group, Carers Trust, Concern, CVS, DHL Supply Chain, Five Guys, Interserve, IQ Student, KCOM, LNER, Menzies Aviation, MOTO, Pendragon, RMD Kiwkform, Sir Robert McAlpine, Southern Co-op
Onboarding: British Engineering Services, DHL SC
Implementing reporting tools
Integrating SAAS tools with HRIS
Successfully implemented reporting tools
Integrated SAAS tools with HRIS
Successfully implemented ATS
Successfully onboarded clients
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