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Project Manager
Financial Services Financial Services
Business and Process Optimisation Business and Process Optimisation Data Transformation and Warehousing Data Transformation and Warehousing Digital Transformation Digital Transformation
Regulatory Change Regulatory Change System Implementation System Implementation Target Operating Model Design Target Operating Model Design
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About me

I am an experienced programme manager working across financial service industry, with 9 years of work experience, 8 of which are in management. I am passionate about helping companies reach their goals.

Stakeholder Management Project Management Communication Leadership
CommunicationData MigrationFinancial AnalysisLeadershipProblem SolvingProject ManagementResource AllocationRisk ManagementStakeholder EngagementStakeholder Management
Jul, 2019
transformation delivery manager
Financial ServicesFinancial Services
Financial Services
As a Transformation Delivery Manager, I have been responsible for the the banks end to end project governance, best practice and continuous improvement across c.950 projects. This includes re-designing the governance, developing and socialising delivery standards, refining PPM tools, reviewing initiatives and providing regular updates to the regulators and the Executive Committee. I also line manage a Junior Business Analyst and a Junior Project Manager.
Key responsibilities Key responsibilities
  • Develop project governance
  • Socialise delivery standards
  • Refine PPM tools
  • Review initiatives
Key achievements Key achievements
  • Re-designed governance
  • Improved quality of artefacts
  • Enhanced strategic alignment
  • Regular updates to regulators
Dec, 2018
Jun, 2019
e2e credit management programme workstream lead
Financial ServicesFinancial Services
Financial services
I have been a workstream lead in the end-to-end credit management programme. During this time, I have been responsible for developing a business case and refining the objectives, scope, benefits and financials of the programme by liaising with stakeholders. I also established and implemented an Agile delivery framework for the technical teams and onboarded multiple external supplier resources quickly and efficiently to mitigate delays to the programme.
Key responsibilities Key responsibilities
  • Developed business case
  • Refined objectives
  • Established Agile framework
  • Onboarded external suppliers
Key achievements Key achievements
  • Delivered cloud-based credit platform
  • Liaised with stakeholders
  • Implemented Agile delivery
  • Mitigated delays to programme
Jan, 2018
Nov, 2018
risk transformation project portfolio manager
Financial ServicesFinancial Services
Risk Transformation
As a Risk Transformation Project Portfolio Manager, my responsibilities include defining and embedding project management standards, reviewing project outputs for reporting to senior stakeholders, identifying and reviewing potential initiatives for inclusion into the project portfolio, and tracking financials to ensure costs are in-line with budget. My key achievements include delivering projects within portfolio, raising budget change requests for any valid deviations, and successfully remediating a failing regulatory project.
Key responsibilities Key responsibilities
  • Defining project management standards
  • Reviewing project outputs
  • Identifying potential initiatives
  • Tracking financials
Key achievements Key achievements
  • Delivered projects within portfolio
  • Reported to senior stakeholders
  • Ensured costs in-line with budget
  • Successfully remediated failing project
Jan, 2017
Dec, 2017
tech delivery lead
Financial ServicesFinancial Services
Software mobile platform
As the Tech Delivery Lead, I reported directly to the Chief Technology Officer and enabled technical teams to develop a cloud-based banking software mobile platform. I recruited and onboarded developers, established an Agile delivery framework, managed the sprint backlog on JIRA, produced MI for the client and leadership, and developed and owned the technology delivery plan. I proactively removed blockers to ensure the development team could focus on priorities.
Key responsibilities Key responsibilities
  • Recruiting developers
  • Establishing Agile framework
  • Managing backlog
  • Developing delivery plan
Key achievements Key achievements
  • Onboarded developers
  • Gained buy-in
  • Produced MI
  • Removed blockers
Mar, 2016
Nov, 2016
microsoft exchange project manager
As a Microsoft Exchange Project Manager my main responsibilities were to successfully migrate 5200 mailboxes across 14 business units within 2 divisions from MS Exchange 2003 to either MS Exchange 2010 or O365. I developed a staggered migration plan to reduce migration congestion and implemented pre-migration criteria to improve migration rate ahead of schedule. Additionally, I organised regular calls with the service desks of various business units to remediate migrations with unique requirements.
Key responsibilities Key responsibilities
  • Developed staggered migration plan
  • Implemented pre-migration criteria
  • Organised regular calls
  • Migrated 5200 mailboxes
Key achievements Key achievements
  • Migration rate improved ahead of schedule
  • Migration congestion reduced
  • Successfully implemented pre-migration criteria
  • Migration rate ahead of schedule
Jun, 2016
Nov, 2016
project management officer
Financial ServicesFinancial Services
Project Management
As a Project Management Officer, I was responsible for the oversight of portfolio for internal clients ensuring they met standards and management of project pipeline. I established project management office and governance processes, developed a streamlined process for business to raise new requests, managed project resource allocation on approved projects and produced refined reporting and MI for senior stakeholders.
Key responsibilities Key responsibilities
  • Establishing project office
  • Developing requests process
  • Managing resource allocation
  • Producing reporting
Key achievements Key achievements
  • Created PMO
  • Set governance processes
  • Streamlined process
  • Provided MI to stakeholders
Apr, 2015
May, 2016
project management officer
Mergers, Acquisitions, and IntegrationsMergers, Acquisitions, and Integrations
Ministry of Justice
As a Project Management Officer, I have been responsible for managing cross-party delivery from four external suppliers to deliver next generation electronic tags and back end systems to drive operational improvements and cost efficiencies for the Ministry of Justice. My responsibilities included owning the review and acceptance process for c.460 contractual deliverables, aligning contractual deliverables with the programme plan to establish a new agreed baseline, refining governance forums to include current key issues and requirements, and successfully implementing a process for managing inter-dependencies across suppliers and client. I achieved success in establishing a new agreed baseline, improving communication, planning and delivery.
Key responsibilities Key responsibilities
  • Review and acceptance process
  • Aligned contractual deliverables
  • Refined governance forums
  • Managed inter-dependencies
Key achievements Key achievements
  • Established new agreed baseline
  • Improved communication
  • Improved planning
  • Improved delivery
Dec, 2014
Mar, 2015
project support officer
Project Management
My job is to provide proactive assurance, guidance and support to Project, Programme and Relationship Managers in all aspects of project management. My responsibilities include developing project plans, managing stakeholders, ensuring project deadlines, and monitoring project progress. My achievements include successfully developing project plans, managing stakeholders, ensuring project deadlines, and monitoring project progress.
Key responsibilities Key responsibilities
  • Providing assurance and guidance
  • Supporting project management
  • Ensuring project success
  • Maintaining relationships
Key achievements Key achievements
  • Developing project plans
  • Managing stakeholders
  • Ensuring project deadlines
  • Monitoring project progress
Aug, 2014
Nov, 2014
strategy programme coordinator
Mergers, Acquisitions, and IntegrationsMergers, Acquisitions, and Integrations
IT Services
My role was to lead a business transformation program in IT Services with a budget of £26m and a team of 180 staff. My responsibilities included developing and managing the budget, leading the team, designing a new organisation structure and implementing a new operating model. During my time in this role, I was able to deliver a successful transformation, improve efficiency and productivity, increase customer satisfaction, and reduce costs.
Key responsibilities Key responsibilities
  • Developing and managing budget
  • Leading team of 180 staff
  • Designing new organisation structure
  • Implementing new operating model
Key achievements Key achievements
  • Delivered successful transformation
  • Improved efficiency and productivity
  • Increased customer satisfaction
  • Reduced costs