Business and Process OptimisationData Transformation and WarehousingDigital Transformation
Regulatory ChangeSystem and Cloud Development TestingSystem ImplementationTarget Operating Model Design
I am an experienced professional with a passion for helping customers achieve their goals. I have a strong background in physical security and information management, and I have consistently delivered positive results throughout my career. My positive attitude and ‘can do’ approach has enabled me to reach success in operational excellence and project management.
Business AnalysisChange ManagementCommunicationCost ControlIT Service ManagementLeadershipPortfolio ManagementProblem SolvingProduct DevelopmentProject Portfolio ManagementStakeholder EngagementStakeholder ManagementTeam ManagementTime Management
service security change lead
As a Service security change lead, I have 7 months of experience. My key roles include assisting in establishing and upkeeping IT service, Infosec and Change Delivery frameworks, managing and overseeing audit and assurance tasks to ensure compliance, facilitating and maintaining Lean business case tracker for initial change gate reviews, managing standard reporting packs, supporting onboarding of external resources to allocated projects, determining costs for scrum teams, reviewing Project/portfolio RAID logs, creating portfolio road map, financial management for ongoing projects, and managing Jira tempo time tracking.
Establishing IT frameworks
Managing audit tasks
Maintaining business case tracker
Reporting on financials
Onboarded external resources
Created portfolio roadmap
Managed Jira tracking
IT Solutions Consulting
As a Managing Partner with two years of experience, I am responsible for identifying and contacting new prospective clients, presenting services, coordinating with the project team, tracking the progress of the project, ensuring delivery on time, and reporting regular reports to the client. Through my efforts, I have achieved increased customer base, improved customer satisfaction, maximized project efficiency, and increased revenue.
Reporting to clients
Increased customer base
Improved customer satisfaction
Maximized project efficiency
manager business solutions
IoT and IT Security
As a Manager Business Solutions, I have 5 years of experience in resolving helpdesk incidents and requests, improving operational systems and policies, dealing with customer escalations, categorizing and prioritizing enquiries, triaging and troubleshooting technical issues, providing regular communication to customers and senior team members, analysing managed services system and software log files, and giving sales presentations to customers. I have also managed to reduce cost and improve Business efficiency, IT Security and optimizing energy usage.
Maintain helpdesk incidents
Improve operational systems
Deal with customer escalations
Triage technical issues
Categorize & prioritize enquiries
Analyse managed services
sales and operations manager
As a Sales and Operations Manager with 3 years of experience, I have managed sales and operations while developing strategies to increase efficiency and ensure compliance with ISO standards. I have achieved sales and operations targets, improved customer satisfaction ratings, reduced costs and improved efficiency, and successfully implemented new processes. I have also led a team of professionals while working with CMI, an ISO organization recognized in Southeast Asia for its expertise in flexible printed electronics and transfer technology from Japan.
Manage sales and operations
Develop strategies to increase efficiency
Ensure compliance with ISO standards
Lead team of professionals
Achieved sales and operations targets
Improved customer satisfaction ratings
Reduced costs and improved efficiency
Successfully implemented new processes
Fire & Security
As a Marketing Manager with 3 years of experience, I was responsible for bringing in new business, promoting Tyco products, creating business cases, and composing proposals. I achieved success by creating two new product categories, conducting market analysis, presenting tech presentations, and participating in client meetings.
Bringing in new business
Create business cases
Created product categories
Conducted market analysis
Presented tech presentations
Participated in client meetings
I have been a Sales Director for 3 years, starting Value3 IT Solutions Pvt. Ltd in 2007 to market EMR/PMS product in US. I was involved in the development of the product, presented business plan in a national gathering of top business personnel, procured investors, introduced cost control measures, managed sourcing strategies and planning, and generated revenue through new US based transcription business.
Introduced cost control
Started Value3 IT Solutions
Presented business plan
Good understanding of P/L
As a Sales Manager for Kuwait, I was responsible for managing a team of sales representatives, developing sales strategies, maintaining client relationships, and analyzing sales data. My achievements included increasing sales by 20%, developing successful sales strategies, achieving customer satisfaction, and expanding the client base.
Managing sales team
Developing sales strategies
Maintaining client relationships
Analyzing sales data
Increased sales by 20%
Developed successful sales strategies
Achieved customer satisfaction
Expanded client base
senior sales engineer
As a Senior Sales Engineer with 4 years of experience, I have been responsible for providing technical sales support, developing sales strategies, developing customer relationships and managing customer accounts. I have achieved significant success in my role, including increasing customer base by 20%, achieving sales targets of $1 million, negotiating and closing key deals, and developing strong customer relationships.
Providing technical sales support
Developing sales strategies
Developing customer relationships
Managing customer accounts
Increased customer base by 20%
Achieved sales targets of $1 million
Negotiated and closed key deals
Developed strong customer relationships
As a Sales Engineer with 1 year of experience, I provided technical sales support to customers, identified customer needs, developed sales strategies, identified new business opportunities, increased sales revenue, identified new customer segments, developed successful sales strategies, and cultivated strong customer relationships.
Provide technical sales support
Identify customer needs
Develop sales strategies
Identify new business opportunities
Increased sales revenue
Identified new customer segments
Developed successful sales strategies
Cultivated strong customer relationships
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