Partner has been successfully added to your Shortlist
Go to Shortlist or continue search
Shortlist 0
Other disciplines
Read more about levels here
Business Analyst
About me
A Business Intelligence Analyst and Business Development enthusiast versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate 
conclusions based on findings. Excels at cultivating, managing, and leveraging client relationships to foster extended engagements and business opportunities. I have worked with key business groups and stakeholders in mostly the insurance financial sub-sector to grasp the overall business vision for retail products. I am adept at identifying and documenting high-quality user business requirements for new product rollouts and major enhancements.  My expertise lies in policy and governance, providing strategic solutions to clients. I am a reliable and knowledgeable professional with a passion for helping clients reach their goals.
Communication Business Analysis Team Management
Business AnalysisCommunicationTeam Management
Jan, 2023
legal recovery associate
Legal services firm
Provided personalized interactions through inbound and outbound calls to foster client-customer relationships and long-term loyalty. Listened attentively and captured comprehensive notes on customers' unique circumstances. Negotiated flexible and budget-friendly payment arrangements for clients. Ensured accurate and up-to-date contact information by updating details within the system.
Key responsibilities Key responsibilities
  • Personalized interactions
  • Attentive listening
  • Flexible payment arrangements
  • Accurate contact information
Key achievements Key achievements
  • Enhanced client-customer relationships
  • Fostered long-term loyalty
  • Skillfully negotiated payment arrangements
  • Diligently updated contact information
Jan, 2019
Jan, 2023
business sales analyst
Strategic Business Solutions
Provided functional requirement documents for multi-featured systems for new system or system enhancement. Designed and implemented streamlined procedures for customer service delivery while ensuring privacy regulations compliance. Identified problems and opportunities for change, developed a business case for Management approval to implement the change. Analyzed and gathered users' requirements. Worked with SMEs, product owners and senior management to understand and communicate the product vision. Created and maintained business requirement specification document. Nurtured team members' professional growth and enhanced their skill sets.
Key responsibilities Key responsibilities
  • Produced and maintained FRD
  • Designed and implemented procedures
  • Identified problems and opportunities for change
  • Analyzed and gathered users' requirements
Key achievements Key achievements
  • Removed bottlenecks and manual processes
  • Increased speed of deliverables
  • Improved revenue generation
  • Fostered a culture of individual growth