Delivered two projects to introduce new systems and improve processes in a challenging environment. Established a business case, scope, WBS, delivery plan, team and governance structure. Managed vendors, stakeholders and communications. Successfully launched a proof of concept for a new disbursement accounting system.

Experienced Consultancy Project Manager with expertise in D365 ERP system implementation. Delivered a 50% increase in efficiency by integrating a new solution, cutting time required to onboard clients for 7,500 staff by 50%. Managed multiple vendors, teams and stakeholders, with strong reporting and governance structures in place. Revived a dormant project by rebuilding the core team and governance structure.

Provided expert guidance and support to improve operational processes, leveraging technology to simplify onboarding and risk management. Wrote Change, Comms and Test Strategies. Forged relationships with stakeholders and rebuilt faith across the organisation on project deliverables.

Led a £47m Digital Transformation Programme for the British Standards Institution. Managed a team of Business Analysts to review requirements, perform gap analysis and implement improvements. Aligned business, solution development functions and vendors. Designed end-to-end functional and solution designs for new ERP system (Deltek) and existing systems (Salesforce/Appian). Rectified issues found from gap analysis in under two months, bringing a delayed project back on track and guiding senior leaders through key project documentation.

Delivered a fully automated New Business Intake platform for a global offshore magic circle law firm within one year, reducing client onboarding time from 1-3 days to 1 hour for 1,500 users. Developed a Project Charter, Business Case, Requirements, Process Mapping and conducted Change Management activities. Leveraged key stakeholders to achieve customer buy-in and trained 1k users within four weeks.

The Design and Artists Copyright Society is a non-profit organisation dedicated to supporting artists with copyright licensing, royalty retrieval and resale rights. Hired to review processes, identify inefficiencies, provide recommendations and report to senior management. Re-engineered processes to improve cross-functional efficiencies and identify gaps.

Provided technical configuration, transfer from legacy, and integration to mainstream practice management system, 3E. Strengthened relations with CFO and senior finance leads across borders to align strategy. Delivered guides and training on new systems throughout the firms' finance divisions. Guided ServiceNow mapping of flow to improve support and SLAs. Expanded team and skillsets to meet client needs.

Provided operational process and knowledge transfer for 2,000 staff across all of NRF's core business services. Consolidated Elite and Aderant Billing and Finance processes to integrate with new SAP PMS system. Delivered global workflow system for service transition. Worked closely with Product, Dev and IT teams, and bridging the gap of knowledge to the business. Implemented SLA's (ServiceNow) and changed policies and procedures.

Provided leadership and guidance to a team of Business Analysts in the successful transition of over 300 operational processes and knowledge transfer of services between 2,000 staff across all NRF's core business services. Consolidated Elite and Aderant Billing and Finance processes to integrate with new SAP PMS system, delivered global workflow system (intapp open) for service transition and first line support and improvement of SLAs (ServiceNow). Contributed to over £14 million in savings by aligning processes across jurisdictions.