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About me

I am an experienced business analyst and consultant with 13 years of work experience. My expertise lies in management, requirements gathering and workshops, considering people change, as well as information and communication technology.

Adaptable skillset and experienced within both the Private and Public Sector, I offer a wide range of skills to your organisation in supporting it to achieve its objectives.  I have excellent people skills which serve to maximise collaboration on projects and team learning.

Currently studying part time with The Open University alongside full time work, to broaden my knowledge and continuously develop on a professional level.

Stakeholder Management Project Management Communication Data Analysis
CommunicationData AnalysisDecision MakingProcess ImprovementProject ManagementStakeholder Management
Dec, 2022
business analyst
Change Team
My responsibilities include documenting As-Is processes across various departments, using online tools to support the collection of information with stakeholders, constructing process maps at either a Level 3 or Level 4 visual, and inputting into FMEA's to highlight the risks and issues within current processes. My achievements include gathering information from a central pool of information, highlighting risks and issues for To-Be process creation, creating a RACI chart, and preparing for the To-Be process.
Key responsibilities Key responsibilities
  • Documenting As-Is processes
  • Using online tools
  • Constructing process maps
  • Inputting into FMEA's
Key achievements Key achievements
  • Gathering information
  • Highlighting risks and issues
  • Creating a RACI chart
  • Preparing for the To-Be process
May, 2022
Dec, 2022
business analyst/project manager
Consultancy firm
I was responsible for designing and testing a new project methodology to ensure accountability on projects. I produced all documentation templates for 5D's process framework, selected tools to support stakeholders, and redesigned the whole project process from 'request' to delivery. I also worked with a 3rd Party Development team in Vietnam and in-house teams.
Key responsibilities Key responsibilities
  • Designing new project methodology
  • Producing all documentation templates
  • Selecting tools to support stakeholders
  • Redesigning project process from request to delivery
Key achievements Key achievements
  • Ensured accountability on projects
  • Implemented 5D's process framework
  • Collaborated with 3rd party development team
  • Optimized in-house teams' workflow
Aug, 2020
May, 2022
information specialist
I have been working as a contractor in the Handover Information team on the £15bn Crossrail project to support delivering Operation and Maintenance Manuals for the new tube line (the Elizabeth Line) in London. My main responsibilities included assisting the Handover Information Manager in implementing the O&M information requirements, supporting the compliance of information by the station site teams relating to our client's assets and managing the integrity of the information handed over from the Crossrail project, finally to the London Underground stations. During my two years of experience, I have achieved success in delivering O&M Manuals, ensuring information compliance and maintaining information integrity.
Key responsibilities Key responsibilities
  • Assisting Handover Information Manager
  • Supporting information compliance
  • Managing information integrity
  • Delivering O&M Manuals
Key achievements Key achievements
  • Delivering O&M Manuals
  • Ensuring information compliance
  • Maintaining information integrity
  • Supporting Crossrail project
Nov, 2018
Aug, 2020
business analyst
Transformation and Technology
I was responsible for eliciting requirements using storyboarding, developing effective stakeholder communication, creating mock ups/wireframes using Balsamiq, and creating as-is and to-be process maps using Gliffy. During my two years in this role, I was able to successfully deliver multiple projects on time, develop efficient stakeholder communication, and successfully implement storyboarding and process maps.
Key responsibilities Key responsibilities
  • Eliciting requirements
  • Stakeholder communication
  • Creating mock ups/wireframes
  • Creating as-is and to-be process maps
Key achievements Key achievements
  • Delivering multiple projects
  • Developing efficient communication
  • Storyboarding
  • Implementing process maps
Oct, 2017
Nov, 2018
Data Quality
My core business offering was centred around improving data quality in organisations. I was responsible for reducing backlog of documents by championing the use of a more consistent approach to reviewing documents in a timely fashion by using a matrix of pre-defined comments to apply to set requirements. I also supported the Data Manager to plan a data quality improvement project in the organisation and designed bite sized learning to be delivered in team meetings to increase awareness of the importance of data quality, based on Kotter's 8 steps to change. My achievements included a 100% reduction in backlog, increased awareness of data quality and a matrix of pre-defined comments for set requirements.
Key responsibilities Key responsibilities
  • Reducing backlog of documents
  • Championing use of consistent approach to reviewing documents
  • Planning data quality improvement project
  • Designing bite sized learning
Key achievements Key achievements
  • 100% reduction in backlog
  • Increased awareness of data quality
  • Matrix of pre-defined comments for set requirements
  • Delivered team meetings to increase awareness
Feb, 2016
Oct, 2017
business analyst
Financial ServicesFinancial Services
Data Analysis
I have supported Adult Social Care by designing and delivering self-service reports for Deprivation of Liberty Safeguards, Mental Health and Safeguarding functions. I have also extracted, transformed and reported data for internal and external key performance indicators. I have analysed common data input problems and actively sought to resolve anomalies and improve processes to prevent reoccurring issues. Furthermore, I have created a new method for the DoLS process to speed up the decision-making element by 30%.
Key responsibilities Key responsibilities
  • Designing and delivering self-service reports
  • Extracting, transforming and reporting data
  • Analysing data input problems
  • Improving processes
Key achievements Key achievements
  • Creating a new DoLS process
  • Speeding up decision-making process by 30%
  • Resolving anomalies
  • Preventing reoccurring issues
Nov, 2009
Oct, 2015
business manager
Financial ServicesFinancial Services
Gastro Pubs
I have been responsible for implementing contract process maps that exceed compliance and audit requirements, creating action plans with team members to support and encourage them in their job roles and achieve team goals, improving compliance by more than 40%, and collaborating to produce new ideas to increase performance and maintain motivation in the team. I have also managed independent gastro pubs that prided themselves on fresh food, great selection of drinks, and providing an excellent customer experience.
Key responsibilities Key responsibilities
  • Implement contract process maps
  • Create action plans
  • Improve compliance
  • Collaborate to produce ideas
Key achievements Key achievements
  • Exceeded compliance requirements
  • Achieved team goals
  • Increased performance
  • Maintained motivation