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Business Analyst
Financial Services Financial Services
Business and Process Optimisation Business and Process Optimisation
About me
I am a specialist with 6 years of experience in Information and Communication Technology and Production Management. I have a passion for problem-solving, and I am highly motivated to deliver results. My expertise lies in finding innovative solutions to complex problems and delivering projects on time and within budget.
Time Management
Customer ServiceQuality Assurance
Jul, 2022
quality assurance analyst
Product quality assurance
Provided quality assurance for products, ensured timely delivery, wrote test plans, cases and documentation, analysed and proposed quality checking techniques, assured quality of ESRI ArcGIS products, ensured end-to-end flow via automation, interacted with customers, created prioritization reports, fixed identified issues, created and achieved product quality objectives, mentored and coached team members, prepared for ISTQB Foundation Level certification.
Key responsibilities Key responsibilities
  • Ensuring quality and timely delivery
  • Writing test plans and cases
  • Analysing and proposing quality checks
  • Assuring quality of ESRI ArcGIS products
Key achievements Key achievements
  • Fixed identified issues to increase productivity
  • Created and achieved product quality objectives
  • Mentored and coached team members
  • Prepared for ISTQB Foundation Level certification
Sep, 2019
Jul, 2022
process associate
Process Improvement
Provided support to manage development and regulation of water supply, wastewater collection and disposal for UK customers. Monitored and resolved water management in SAP, Citrix, 1 Customer, Tallyman. Liaised with customers and support groups to keep them informed of concerns. Championed best practice within the team with respect to customer support activities. Developed and maintained suitable documentation and excel macros. Supervised processes to drive optimal workflow and business growth.
Key responsibilities Key responsibilities
  • Participated in requirements and used case reviews
  • Ensure timely and accurate completion of work
  • Monitor status of socially challenged customers
  • Partnered with cross-functional teams
Key achievements Key achievements
  • Record, categories, monitor and resolve water management
  • Liaised with customers and support groups
  • Championed best practice
  • Developed and maintained documentation
Feb, 2018
Sep, 2019
technical support
Financial ServicesFinancial Services
Financial services provider
A Financial Support Analyst with experience in the financial and legal sectors. Responsible for investigating, negotiating and settling financial statements within agreed authority levels. Also providing a high standard of customer service by troubleshooting errors, creating credit reports and adhering to legal and industry regulations. Built relationships with solicitors and other legal professionals and recorded and maintained relevant notes for each client and work order.
Key responsibilities Key responsibilities
  • Investigating, negotiating and settling financial statements
  • Providing a high standard of customer service
  • Building relationships with solicitors and other legal professionals
  • Adhering to legal and industry regulations
Key achievements Key achievements
  • Troubleshooted errors quickly
  • Created credit reports
  • Ensured fair settlement of a debit recovery
  • Recorded and maintained relevant notes
Aug, 2017
Feb, 2018
customer support associate
Financial ServicesFinancial Services
Professional services business
Provided accurate and timely advice to domestic customers on making claims and associated operations. Collected and verified information and documents to answer customer queries. Investigated potential fraud cases and handled complaints. Contacted approved professionals to arrange repairs. Entered data into computer systems and answered product and service questions to attract potential customers.
Key responsibilities Key responsibilities
  • Processing new query notifications
  • Collecting and verifying information
  • Investigating potential fraud
  • Handling customer complaints
Key achievements Key achievements
  • Answered customer queries accurately and timely
  • Suggested other offerings to attract potential customers
  • Contacted approved professionals to arrange repairs
  • Entered data into computer systems