As a CRM Business Analyst, I have provided robust support throughout the development and implementation of new CRM system, identified and recommended best acceptable solutions, generated business cases and process mapping, collated and analysed requirements, increased students' satisfaction, presented technical concepts to non-tech people, maximised customer satisfaction and coordinated with business stakeholders.

As a Business Analyst, I was responsible for delivering robust support throughout the development and implementation of new CRM system across the organisation. I identified and recommended best acceptable solutions to facilitate design sessions. I also ensured seamless workflow by providing impactful assistance in generating business cases and process mapping. I achieved set objectives/goals by closely collaborating with .NET development teams and DevOps professionals, increasing students' satisfaction by 30%, demonstrating expertise in effectively present technical concepts to non-tech people, maximising customer satisfaction by delivering high-functional outcomes and ensuring timely completion and delivery of project, and collating and analysing requirements through utilisation of use cases, mock-ups, and elicitation meetings.

As a IT Business Analyst, I was responsible for maintaining data accuracy and validity, managing the Salesforce CRM data system, tracking sales and demand KPIs, and developing performance reports. My achievements include exploring and recommending sales-driven investment plans, conducting in-depth analysis of 'in-market' sales and category data, creating effective tools and executing comprehensive consumer demand analysis, and analysing business performance and recommending solutions. Overall, I have provided visibility and insights into business performance and facilitated forecasting and development of annual sales budget.

I've achieved outstanding results by identifying opportunities, assessing risks, creating and sharing progress reports for the company. I have leveraged a Content Management System (CMS) for efficient scheduling and assembling of healthcare publications. I have contributed to bespoke research projects to achieve set goals. I have reduced training time by 10 weeks, through development and deployment of interactive video portal feature across the organisation. I have delivered robust performance by exploring effective methods of content promotion and engaging potential audience as well as increased client satisfaction by effectively managing high-volume of client queries. I have also increased process efficacy by integrating latest developments, managing financial data and monitoring competitor's activities. Lastly, I have strengthened and fostered the formation of healthcare views by developing and expanding knowledge of macroeconomics, political risk, and wider sector risk.

I worked in the role of Financial Analyst for 6 years. I provided viable service by impactfully collaborating with product owners to transform epics into user stories and proactively participating in Scrum meetings. I have also delivered robust assistance with technical designs and solutions planning, while liaising with developers. I have also carried out testing against the functional design followed by business support and documentation on-release. My achievements include data acquisition, process streamlining, cross-training newly recruited teams, and re-engineering internal report procedures.