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About me

I am a highly motivated Business Analyst with extensive experience in operations and management across various industries. I have successfully completed a wide range of projects, including ESG, Payment system improvements, risk management systems, business process optimization, and data migration. I am well-versed in industry-standard methodologies such as Waterfall and Agile, and I possess strong communication and organizational abilities.

Business Process Mapping Business Process Improvement Data Migration Stakeholder Management
Business Process AnalysisBusiness Process ImprovementBusiness Process MappingBusiness StrategyChange ManagementCommunicationCustomer Relationship Management (CRM)Data AnalysisData MigrationGap AnalysisProblem SolvingProcess ImprovementProject ManagementQuality AssuranceRequirements AnalysisStakeholder AnalysisStakeholder CommunicationStakeholder EngagementStakeholder Management
Sep, 2022
business analyst
Financial ServicesFinancial Services
Business Solutions
As a Business Analyst, I was responsible for the implementation of various initiatives across the business to integrate new processes and improve existing processes in support of business operations. My responsibilities included facilitating workshops and one-to-one sessions to capture, elicit and understand user requirements, producing user stories, epics and acceptance criteria, and documenting requirements clearly and concisely. I also contributed to scrum team activities, sprint planning sessions, daily stand ups, showcases and retrospectives, and built highly collaborative internal and external stakeholder relationships. My achievements included analytical thinking, problem-solving and strong communication skills, as well as effectively supporting business analysis and scrum processes.
Key responsibilities Key responsibilities
  • Facilitate workshops
  • Document requirements
  • Collaborate stakeholders
  • Coordinate releases
Key achievements Key achievements
  • Analytical thinking
  • Problem-solving
  • Strong communication
  • Support processes
Jan, 2021
Aug, 2022
business analyst e commerce data warehouse migration
As a Business Analyst working on E-Commerce Data Warehouse Migration, I was responsible for eliciting and documenting project requirements, organising and participating in department coordination meetings, analysing site traffic and marketing plans, and designing key performance metrics. My achievements include performing GAP and Impact analysis, investigating process failures, designing Test Scripts and Scenarios, and analysing e-commerce activities on a weekly basis.
Key responsibilities Key responsibilities
  • Elicit and document project requirements
  • Organize department coordination meetings
  • Analyze site traffic and marketing plans
  • Design key performance metrics
Key achievements Key achievements
  • GAP and Impact analysis
  • Investigate process failures
  • Design Test Scripts and Scenarios
  • Weekly ecommerce activities analysis
Jun, 2019
Dec, 2020
business analyst environmental
My responsibilities include eliciting and documenting project requirements, scheduling and facilitating meetings/workshops, defining project scope, and analysing and strategising business goals. My achievements include scheduling deadlines, strategising budgets, building partnerships, and reporting to executives. I have worked with the rainforest alliance standard to ensure sustainability and put 'Farmers First' by tracking, visualising, and analysing key data to enable management to make more informed decisions to achieve business objectives.
Key responsibilities Key responsibilities
  • Eliciting project reqs.
  • Facilitating meetings
  • Defining project scope
  • Analyzing business goals
Key achievements Key achievements
  • Scheduling deadlines
  • Strategizing budgets
  • Building partnerships
  • Reporting to execs.
Mar, 2016
May, 2019
business analyst
Unilever Knorr
My responsibilities included facilitating workshops, eliciting requirements, creating UML diagrams, identifying process changes, creating test cases and scenarios, mapping customer life cycles, and integrating process changes. My achievements included increasing acquisition and retention growth by 25% within four months.
Key responsibilities Key responsibilities
  • Facilitated workshops
  • Elicited requirements
  • Created UML diagrams
  • Identified process changes
Key achievements Key achievements
  • Increased acquisition & retention
  • Created test cases & scenarios
  • Mapped customer life cycle
  • Integrated process changes
Sep, 2013
Feb, 2016
business analyst process optimization
Financial ServicesFinancial Services
Business Optimization
As a Business analyst working on process optimisation, I was responsible for the implementation of various initiatives across the region to integrate new processes and improve existing processes in support of business operations. I conducted organisational research for project focused business processes, executed projects, contributed up to 30% increase to company's process optimisation effectiveness, developed and maintained a strategic delivery roadmap to supports business goals, and designed strategies to facilitate company's ability to support process optimisation. I also established report and maintain communications with stakeholders at multiple levels.
Key responsibilities Key responsibilities
  • Organizational research
  • Project delivery roadmap
  • Process optimization strategy
  • Stakeholder communication
Key achievements Key achievements
  • 30% process optimization
  • Project execution
  • Strategic roadmap
  • Process optimization strategy