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Financial Services Financial Services Information Technology Information Technology Public Sector Public Sector
Business and Process Optimisation Business and Process Optimisation Regulatory Change Regulatory Change System Implementation System Implementation
About me

I am an experienced Information and Communication Technology (ICT) professional with 5 years of work experience in programming, system development and analysis, management analysis and consultancy. I am a great problem solver and communicator and I am always looking for ways to improve processes and systems.

Stakeholder Management
Stakeholder Management
Jan, 2023
business support analyst
Public SectorPublic Sector
Professional services
Provided expertise to digitise the onboarding and subsequent placement of teenage asylum seekers arriving in the UK. Worked closely with stakeholders to define and document project goals and objectives. Elicited requirements for the digitised app. Liaised with product owner, lead developer and lead tester to refine product backlog. Reviewed asylum seekers data to ensure GDPR compliance. Conducted user acceptance testing and provided ongoing support.
Key responsibilities Key responsibilities
  • Enquired into business process
  • Defined project goals
  • Elicited app requirements
  • Conducted product refinement
Key achievements Key achievements
  • Digitised onboarding process
  • Created platform to track asylum seekers
  • Developed app according to requirements
  • Ensured app meets user needs
Jun, 2022
Dec, 2022
business analyst contract
Financial ServicesFinancial Services
Professional services
Provided in-depth analysis of existing business processes and identified areas for improvement to shape the desired state processes. Developed and implemented a mobile application to streamline insurance interactions between Avenue Impact Insurance and its clients, resulting in improved customer service, reduced in-person client interactions, and the ability to purchase insurance policies directly within minutes. Generated policy documents directly within the app and made them accessible on the user dashboard.
Key responsibilities Key responsibilities
  • Analyzed existing processes
  • Identified areas for improvement
  • Gathered and documented requirements
  • Produced wireframes, mock-ups and prototypes
Key achievements Key achievements
  • Eliminated need for clients to visit brokers
  • Enabled purchase of insurance policies within minutes
  • Generated policy documents within app
  • Simplified process of filing insurance claims
Jan, 2018
Dec, 2021
business analyst
Information TechnologyInformation Technology
Digital Solutions
Delivered an automated solution for school processes, including course registration, result uploading and grade checking. Conducted stakeholder analysis to identify requirements, collaborated with IT department to develop use cases, facilitated UAT and created process maps and workflow diagrams. Developed and maintained project documentation and ensured compliance with regulations.
Key responsibilities Key responsibilities
  • Conducted stakeholder analysis
  • Developed use cases
  • Facilitated UAT
  • Created process maps
Key achievements Key achievements
  • Automated school processes
  • Improved system functionality
  • Met project timelines
  • Identified areas for improvement
Jun, 2021
Sep, 2021
business analyst
Public SectorPublic Sector
Digital transformation services
Provided professional services to the government project to create a digital platform for businesses to ascertain, register, submit tax returns, and pay tax online. Facilitated requirement walkthroughs, managed documentation, created tickets, reconciled prototype and environment. Ensured platform met UK government's accessibility, security and data privacy standards.
Key responsibilities Key responsibilities
  • Liaised with stakeholders to elicit and document requirements
  • Facilitated JAD session
  • Mapped out business processes
  • Facilitated requirement walkthroughs
Key achievements Key achievements
  • Created tickets in user stories, tasks, bugs and spike
  • Reconciled prototype, Source of Truth and staging environment
  • Participated in scrum ceremonies and GDS assessment
  • Ensured platform met UK government's standards