Provided expertise to digitise the onboarding and subsequent placement of teenage asylum seekers arriving in the UK. Worked closely with stakeholders to define and document project goals and objectives. Elicited requirements for the digitised app. Liaised with product owner, lead developer and lead tester to refine product backlog. Reviewed asylum seekers data to ensure GDPR compliance. Conducted user acceptance testing and provided ongoing support.

Provided in-depth analysis of existing business processes and identified areas for improvement to shape the desired state processes. Developed and implemented a mobile application to streamline insurance interactions between Avenue Impact Insurance and its clients, resulting in improved customer service, reduced in-person client interactions, and the ability to purchase insurance policies directly within minutes. Generated policy documents directly within the app and made them accessible on the user dashboard.

Delivered an automated solution for school processes, including course registration, result uploading and grade checking. Conducted stakeholder analysis to identify requirements, collaborated with IT department to develop use cases, facilitated UAT and created process maps and workflow diagrams. Developed and maintained project documentation and ensured compliance with regulations.

Provided professional services to the government project to create a digital platform for businesses to ascertain, register, submit tax returns, and pay tax online. Facilitated requirement walkthroughs, managed documentation, created tickets, reconciled prototype and environment. Ensured platform met UK government's accessibility, security and data privacy standards.