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Change Analyst
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Financial Services Financial Services Information Technology Information Technology
Business and Process Optimisation Business and Process Optimisation System Implementation System Implementation
About me

A solid background in analytical and critical thinking with 3 years of experience in Information and Communication Technology (Programmers) and Insurance and Finance (Accountants). I am a detail-oriented and reliable professional, committed to delivering successful results in a timely and efficient manner.

Agile Data Analysis Stakeholder Engagement Financial Reporting
AgileData AnalysisFinancial ReportingStakeholder Engagement
May, 2022
May, 2023
business analyst
Information TechnologyInformation Technology
Professional Services
Provided agile project execution and improved communication through Jira and Confluence. Led requirements workshops, translated user needs into comprehensive function specifications and user stories. Facilitated communication between technical and non-technical teams. Successfully implemented and customised CRM systems (Salesforce). Conducted regular reviews of CRM data to identify trends, generate reports and optimise customer engagement.
Key responsibilities Key responsibilities
  • Collect and analyse business requirements
  • Manage user stories, sprint planning and backlog prioritisation
  • Determine project scope and prioritise features
  • Facilitate communication between technical and non-technical teams
Key achievements Key achievements
  • Smooth implementation of agile methodologies
  • Streamlined project execution
  • Enhanced project clarity and stakeholder engagement
  • Optimised customer engagement
Aug, 2021
May, 2022
business analyst intern
Information TechnologyInformation Technology
Data-driven solutions
Provided a range of business analysis services, including process optimisation, system migration, project team facilitation and issue resolution. Ensured data accuracy, user adoption, sprint progress and timely project delivery. Delivered successful outcomes for the organisation.
Key responsibilities Key responsibilities
  • Analysed business processes
  • Migrated legacy systems
  • Facilitated project teams
  • Collaborated with development teams
Key achievements Key achievements
  • Identified areas for improvement
  • Ensured data accuracy
  • Tracked sprint progress
  • Resolved issues
Nov, 2019
Sep, 2020
assistant to the auditor
Financial ServicesFinancial Services
Audit services
Provided assistance to the auditor in creating audit plans, budgets and timetables for assigned projects. Analyzed and evaluated audit scope and audit plans. Developed audit reports including results, conclusions and recommendations. Recorded financial transactions and events using Tally ERP 9 and MS Excel.
Key responsibilities Key responsibilities
  • Creating audit plans
  • Analyzing audit scope
  • Developing audit reports
  • Recording financial transactions
Key achievements Key achievements
  • Developed accurate audit plans
  • Evaluated audit plans effectively
  • Produced comprehensive audit reports
  • Recorded financial transactions accurately
Dec, 2017
Jan, 2018
Financial ServicesFinancial Services
Paper containers
Provided financial reports for the company and collaborated with the sales manager to meet client needs.
Key responsibilities Key responsibilities
  • Administered financial reports
  • Collaborated with sales manager
  • Met client needs
  • Gained business insight
Key achievements Key achievements
  • Assisted in meeting client needs
  • Provided financial reports
  • Gained business knowledge
  • Collaborated with staff