As a Senior Business Analyst, I was responsible for gathering requirements, conducting Gap Analysis and research to understand the requirements of the organization, including leading workshops to interview the client's employees, management team, and key stakeholders. I also aligned activities to established business processes, protocols, and quality standards, and identified issues and prepared reports for the wider business.

As a Senior Business Analyst Project Coordinator with 1 year of experience, I have developed an understanding of the scope of automation with UI Path and Blue Prism, prepared business cases, BRD and SDD for approval by the client, calculated net FTE and dollar savings, maintained the document repository, and coordinated the testing of the project. I have also reviewed project deliverables to ensure the schedule was maintained while meeting quality standards.

My responsibilities include gathering and documenting project requirements, preparing technical documentation, maintaining strong stakeholder relationships, influencing decisions, communicating proposed solutions and ensuring effective communication throughout all project stages. I have also reported on performance against plans.

I was responsible for providing training on automation software, implementing quality control procedures, tracking and delivering project milestones, and maintaining strong relationships with clients. My achievements included conducting POCs as per requirements, delivering customer requirements, increasing customer satisfaction, and ensuring project success.

I had the responsibility for the entire Programme for the delivery of teaching-learning assessment outputs to ensure academic health in conformance and compliance standards. I also supported the Director of Studies in achieving quality of assurance and enhancement of the programme. Moreover, I assisted with the preparation of semester and annual monitoring reports for consideration by the Academic board.