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Business Analyst
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Change Analyst
Health Care Health Care Information Technology Information Technology
System Implementation System Implementation
About me
As an accomplished Project Manager with nearly 5 years of experience, I have honed my skills in leading and executing internal communications for IT and Projects teams. My expertise shines in adeptly engaging stakeholders, mitigating risks, and enforcing robust governance, resulting in consistent project success. Proficient in Adobe Creative Suite and Photoshop, I craft visually captivating content that leaves a lasting impact. My toolkit encompasses Microsoft Office, SAGE, Lotus Notes, WAP, Semafone, and SharePoint, enabling streamlined project management and seamless collaboration. With a talent for orchestrating cross-functional teams and external partners, I ensure the flawless execution of marketing initiatives. Eager to embrace a new operational coordinator role.
Project Management Contract Management Service Design Risk Mitigation
CommunicationContract ManagementProject ManagementRisk AssessmentRisk MitigationService Design
Mar, 2023
it project operational lead
Information TechnologyInformation Technology
IT Infrastructure
Responsible for delivering work packages and small IT projects within Infrastructure and Operations, including cyber security activities. Demonstrated ability to manage suppliers and third-party support to ensure adherence to contract requirements, monitor project plans and provide accurate reporting to the Project Sponsor, identify and mitigate risks and issues for successful project delivery, and review service design and transition documentation.
Key responsibilities Key responsibilities
  • Delivering work packages and small projects
  • Managing suppliers and third-party support
  • Monitoring project plans and providing reporting
  • Identifying and mitigating risks
Key achievements Key achievements
  • Adherence to contract requirements
  • Successful project delivery
  • Service design and transition documentation
  • Accurate reporting to the Project Sponsor
Feb, 2019
Mar, 2023
project management and it team officer
Information TechnologyInformation Technology
Organizational Aims
Provided project support to an IT team and multiple Project Managers, ensuring HCPC's organizational aims were met. Developed communication plans for IT projects, managed contracts and subscriptions, drafted and distributed reports, addressed unresolved issues and assessed project risks. Acted as Project Manager for Cloud Telephony project, implementing a cost-effective system.
Key responsibilities Key responsibilities
  • Provided project support to IT team
  • Developed communication plans for IT projects
  • Managed contracts and subscriptions
  • Drafted and distributed reports
Key achievements Key achievements
  • Addressed unresolved issues
  • Assessed project risks
  • Implemented cost-effective system
  • Acted as Project Manager
Dec, 2017
Feb, 2019
registration advisor
Health CareHealth Care
Registration Department
Provided high-level administrative support within the registration department, successfully registering numerous healthcare professionals and providing comprehensive advice to applicants and the public. Handled a high volume of complex calls and emails.
Key responsibilities Key responsibilities
  • Provided administrative support
  • Successfully registered healthcare professionals
  • Provided advice to applicants and public
  • Handled complex calls and emails
Key achievements Key achievements
  • Successfully registered numerous professionals
  • Provided comprehensive advice
  • Handled a high volume of calls and emails
  • Maintained high standards of customer service