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Information Technology Information Technology Retail Retail
Business and Process Optimisation Business and Process Optimisation Data Transformation and Warehousing Data Transformation and Warehousing Digital Transformation Digital Transformation
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About me

I am an experienced Business Analyst and Consultant with 4 years of experience in the field. I specialize in Management, Policy and Governance, as well as Information and Communication Technology. I have strong business analysis skills that I have developed from working through the entire Soft Development Lifecycle (SDLC), which includes feasibility studies, business requirements analysis, business process improvement, change management through requirement engineering, and collaboration with relevant stakeholders. I am a dedicated professional with a passion for helping organizations improve their operations.

Gap Analysis Business Process Mapping Business Analysis Stakeholder Management
Business AnalysisBusiness Process MappingCRM ImplementationGap AnalysisStakeholder Management
Jun, 2022
business analyst
Information TechnologyInformation Technology
Business Intelligence
I am a Business Analyst with 2 years of experience responsible for gathering Business Requirements for the implementation of a Business Intelligence solution to the Student's Recruitment Journey. My responsibilities include liaising with stakeholders, identifying key stakeholders, eliciting requirements, and documenting Epics & User Stories. I have achieved success in delivering a BI solution, increasing admission rate, improving operational efficiency, and ensuring a single version of data truth.
Key responsibilities Key responsibilities
  • Liaising with stakeholders
  • Identifying key stakeholders
  • Eliciting requirements
  • Documenting Epics & User Stories
Key achievements Key achievements
  • Delivered BI solution
  • Increased admission rate
  • Improved operational efficiency
  • Single version of data truth
Nov, 2020
Apr, 2021
business analyst
As a Business Analyst with 5 months of experience, I was responsible for implementing a new LMS to replace a project management tool for a medium-size E-learning organization within the Training and Education Industry. My responsibilities included gathering requirements, identifying stakeholders, creating documentation, and developing mock-ups. I was able to generate revenue, prioritize requirements, secure acceptance, and ensure operational readiness for the business to go live.
Key responsibilities Key responsibilities
  • Gathering Requirements
  • Identifying Stakeholders
  • Creating Documentation
  • Developing Mock-ups
Key achievements Key achievements
  • Generating Revenue
  • Prioritizing Requirements
  • Securing Acceptance
  • Operational Readiness
Dec, 2019
Mar, 2021
business process analyst
Retail shop
I have worked as a Business Process Analyst for 2 years, where I was responsible for introducing a new CRM for a retail shop. I mapped out the 'As-is' process, conducted workshops and interviews to elicit requirements, created user stories, and facilitated meetings. My achievements include reducing loading time, increasing productivity, improving conversion rates, and successfully implementing a new system design.
Key responsibilities Key responsibilities
  • Mapped out process
  • Elicited requirements
  • Created user stories
  • Facilitated meetings
Key achievements Key achievements
  • Reduced loading time
  • Increased productivity
  • Improved conversion rates
  • Implemented new system
Feb, 2018
Dec, 2019
team lead process delivery
Information TechnologyInformation Technology
Process Delivery
As a Team Lead Process Delivery with 2 years of experience, I have successfully delivered process optimization/improvement across various workstreams. I worked closely with stakeholders to understand business issues and requirements, and developed recommendations and functional specifications for the proposed solution. I obtained signoff from relevant stakeholders, facilitated workshops with key stakeholders, designed TO-BE business process models, and produced training plans.
Key responsibilities Key responsibilities
  • Gathering requirements
  • Managing expectations
  • Analyzing processes
  • Developing solutions
Key achievements Key achievements
  • Obtaining signoff
  • Facilitating workshops
  • Designing TO-BE processes
  • Producing training plans