My role is to support day to day on client projects, gathering requirements, identifying, defining and mapping out business processes, and ensuring that the solution meets the business's needs. I have used JIRA, Azure Dev Ops and JIRA, with occasional use of Contentful, to work on projects for two clients: Barilla and Explore Learning. My tasks and responsibilities include working closely with the Product Manager to create tasks, working with the UX and UI team to understand and create the design implementation, participating in sprint grooming sessions and daily stand-up meetings, attending meetings and sessions in-person with clients, and writing up user stories and acceptance criteria for tickets.

I have worked on multiple projects for a variety of prestigious and innovative companies in different industries. I have been involved in requirement elicitation, leading and participating in stand ups, engaging with multiple product owners and stakeholders, managing the Requirements Traceability Matrix, creating Customer User Maps, User Stories and Acceptance Criteria, liaising with the Project Managers and QA teams, and facilitating workshops. I have achieved success in projects discovery, workshop sessions, BA blogs, and Jira processes implementation.

I have been working on a variety of projects to improve the internal web portal, SynergyTrak. I have played a key role in optimising processes and efficiencies, and held a BA Customer Forum event to update customers on changes. I have built excellent rapport with customers by having face-to-face visits, gathering feedback, and arranging training sessions. My tasks and responsibilities include analysing and understanding the internal system, understanding the different facets of the business, gathering requirements, creating backlogs, facilitating meetings, and user testing.

I successfully served as the BA Lead for the creation and implementation of an AI Chatbot for our IT Consultancy client. My responsibilities included understanding and defining the problem, requirement elicitation, analysing processes, delegating tasks, and overseeing the UAT process. My key achievements included leading the BA team, improving efficiency by 20%, improving timeliness and quality by 15%, and developing the AI Chatbot. I also liaised with SMEs and supported the creation of project artefacts.

As a Project Marketing Officer with two years of experience, I was responsible for liaising with stakeholders, communicating processes, analyzing data, and managing stakeholders in order to increase subscriber base, revenue, and negotiate deals. My key achievements included increasing subscriber base by 35%, creating and sustaining a business process that increased revenue by 12%, and managing high profile stakeholders from companies such as Galliard Homes and Belvoir. I was also tasked with creating monthly reports using Google Analytics, analysing competitors, and working alongside developers when going through website changes and alterations.

I have been responsible for developing plans and customising approaches to organisational needs, pitching and presenting the Media Chain offering to agencies, evaluating business briefs, identifying options and offering recommendations, liaising with agencies and their clients, and facilitating meetings with clients. My key achievements include creating an excellent rapport, translating solutions and information to be understood by a wider audience, and identifying options and recommendations.

As an experienced Business Account Manager I have successfully created an excellent rapport with my clients, and worked closely with all key stakeholders to ascertain requirements and ensure all parties are informed of project details and technical aspects. I have pitched and presented the Media Chain offering to media and creative agencies, liaised with them and their client base to create amazing campaigns, and evaluated business briefs to identify options and offer recommendations. I have also facilitated meetings with clients to gather and document requirements and identify solutions.