My expertise lies in leading and executing end-to-end business analysis initiatives, resulting in improved operational efficiency, cost savings, and enhanced customer experiences. I have strong skills in eliciting, analysing, and documenting business requirements, conducting gap analysis, and translating findings into actionable recommendations. I am also adept at collaborating with cross-functional teams, including stakeholders, developers, and project managers, to ensure alignment and successful project delivery. My excellent communication and presentation skills enable me to convey complex concepts and findings to both technical and non-technical stakeholders.

I have been responsible for leading end-to-end business analysis for multiple projects, including requirements gathering, stakeholder interviews, and process mapping. I have collaborated with cross-functional teams to develop and execute user acceptance testing plans, and facilitated workshops and conducted training sessions to enhance team members' understanding of business processes. I am proficient in using industry-standard business analysis tools and techniques, and have liaised with technical and customer experience teams to contribute to customer journeys and touchpoint integrations. This has resulted in streamlined workflows, improved operational efficiency, smooth implementation, and user satisfaction.