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About me

I am Tatjana, a management analyst and consultant with 16 years of work experience, 7 of which in management. My expertise is in policy and governance, insurance and finance. I am passionate about helping organizations to reach their goals and objectives through effective management strategies.

Problem Solving Change Management Stakeholder Engagement Business Analysis
Business AnalysisChange ManagementData AnalysisData TransformationLean Six SigmaProblem SolvingProcess ImprovementProject ManagementStakeholder Engagement
Jan, 2023
business analyst
Business Change
In this role, I was responsible for supporting Business Change team to deliver projects covering new systems and processes and changes to existing systems and processes. I produced specifications and raised Change Requests, investigated operational problems and processes, evaluated options and proposed solutions. I consulted with stakeholders and SMEs to define FMEA (Failure Mode Effective Analysis) to support the process and system change. Additionally, I developed and maintained operational process maps and detailed work instructions, and contributed to new ways of working in Business Change team while supporting the culture of continuous improvement.
Key responsibilities Key responsibilities
  • Produced specifications
  • Raised Change Requests
  • Investigated operational problems
  • Consulted with stakeholders
Key achievements Key achievements
  • Developed and maintained operational process maps
  • Proposed solutions
  • Contributed to new ways of working
  • Supported culture of continuous improvement
Jan, 2022
business analyst
Financial ServicesFinancial Services
Business Change
I am responsible for supporting the Business Change team with obtaining and analysing business requirements across different teams and utilising agile practices. I have contributed to continuous improvement of both the Transformation Function and the wider organisation, assessed the impact of proposed business architectures and changed processes, and created a framework for evaluation of process improvements. I have also consulted with stakeholders to envision the business change possible through transformation and determine the corresponding change requirements to drive business outcomes.
Key responsibilities Key responsibilities
  • Assess impact of change
  • Create evaluation framework
  • Consult stakeholders
  • Ensure compliance
Key achievements Key achievements
  • Obtain & analyse business requirements
  • Utilise agile practices
  • Contribute to continuous improvement
  • Support Business Change team
Jan, 2021
Dec, 2022
transformation business analyst
Business Transformation
In this role, my main responsibilities include researching current business systems to define scale and produce scoping documents, formulating guide for effective utilisation of existing system, and determining system and enhancing consistent process improvement. I have achieved success in revising transformation survey, producing scoping documents, documenting system functional requirements, and adding consistent process improvement.
Key responsibilities Key responsibilities
  • Researching current business systems
  • Defining scale and producing scoping documents
  • Formulating guide for effective utilisation
  • Determining system and enhancing processes
Key achievements Key achievements
  • Revised transformation survey
  • Produced scoping documents
  • Documented system functional requirements
  • Added consistent process improvement
Jan, 2015
Dec, 2021
business change analyst lean six sigma
Process Improvement
As a Business Change Analyst Lean Six Sigma, I have leveraged robust process mapping and business re-engineering knowledge to discover new ways to revamp performance. I have collaborated with project managers and relevant stakeholders throughout the full project lifecycle to ensure proper implementation of change initiatives. I have pinpointed and interpreted business requirements by delivering effective solutions/options to business sponsors on proper utilisation of toolkits. I have achieved increased stock accuracy, sourced charter, decreased customer fines, and organised E2E review.
Key responsibilities Key responsibilities
  • E2E asset management
  • Asbestos management
  • Meter accuracy test
  • B2B project review
Key achievements Key achievements
  • Increased stock accuracy
  • Sourced charter
  • Decreased customer fines
  • Organised E2E review
Jan, 2014
Dec, 2015
analyst data business unit
Data Business Unit
My responsibilities included overseeing energy consumption profiles to deliver customer billing data, addressing complex queries to meet/exceed customer expectations, proposing exceptional customer billing services, and serving as DOA for different assignments. During my tenure, I successfully delivered customer billing data, met/exceeded customer expectations, fostered/retained long-term relationships with stakeholders, and completed DOA assignments.
Key responsibilities Key responsibilities
  • Oversaw energy consumption profiles
  • Addressed complex queries
  • Proposed customer billing services
  • Served as DOA
Key achievements Key achievements
  • Delivered customer billing data
  • Met/exceeded customer expectations
  • Fostered/retained relationships
  • DOA assignments
Jan, 2015
Dec, 2015
customer advocate lean six sigma
Change Management
My responsibilities include maximising productivity and enrolling in specialised training courses, as well as managing people change and improving IT applications. My achievements include a 30% productivity boost, completing specialised training courses, learning five operational lenses, and developing soft skills coaching.
Key responsibilities Key responsibilities
  • Maximising productivity
  • Enrolling training courses
  • Managing people change
  • Improving IT applications
Key achievements Key achievements
  • 30% productivity boost
  • Specialised training courses
  • Five operational lenses
  • Soft skills coaching
Jan, 2008
Dec, 2014
advisor metering support team
Metering Support
When working as a metering support team advisor I was responsible for GS failure administration, MOP flow processing, recertification planning and Northern Power Grid metering asset management. During this time, I have successfully deployed an improved and conformed NPG metering asset management system, and steered all aspects of deliveries for consistent progress. I have also optimised MOP flow processing and implemented recertification planning.
Key responsibilities Key responsibilities
  • GS failure administration
  • MOP flow processing
  • Recertification planning
  • NPG metering asset management
Key achievements Key achievements
  • Improved and conformed NPG metering asset management system
  • Consistent service delivery progress
  • MOP flow processing optimization
  • Recertification planning implementation