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Business Analyst
Financial Services Financial Services Information Technology Information Technology Public Sector Public Sector
Business and Process Optimisation Business and Process Optimisation Data Transformation and Warehousing Data Transformation and Warehousing Regulatory Change Regulatory Change
System Implementation System Implementation
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About me
I am an experienced change professional with a track record of success. I have a Certified SAFe® 5 Product Owner/Product Manager certification and a Green Belt certification in LEAN Six Sigma. I have worked on transformation projects, focusing on people engagement and stakeholder management. I have also led teams of up to 60 people, creating high performing teams and fostering a culture of support and development.
Product Management Team Management Stakeholder Management Continuous Improvement
Business AnalysisBusiness Process ImprovementBusiness Process MappingBusiness TransformationChange ManagementContinuous ImprovementLeadershipLean Six SigmaPrince2Problem SolvingProcess ImprovementProduct ManagementProject ManagementProject Portfolio ManagementRequirements AnalysisStakeholder ManagementTeam Management
Mar, 2022
product owner
Financial ServicesFinancial Services
Legal & General
Provided strategic guidance in the development of a new service, utilising new technology, with a multi-year programme and budget of £50-£60m. Supported the build of new infrastructure and pipelines to be re-used for future deliveries, resulting in £100m of benefits realised.
Key responsibilities Key responsibilities
  • Forming teams and shaping resource needs
  • Supporting other Product Owners
  • Building new infrastructure
  • Delivering a new service
Key achievements Key achievements
  • Successfully implemented a multi-year programme
  • Realised £100m of benefits
  • Developed new infrastructure and pipelines
  • Introduced new technology
Mar, 2020
Feb, 2022
business change manager
Information TechnologyInformation Technology
Professional services
Delivered new internal and external knowledge capability including web chat and chat bots, setting up a brand-new team responsible for managing the new knowledge bases capabilities. Several contract roles. Achieved exceptional results for customers and colleagues alike.
Key responsibilities Key responsibilities
  • Developed business improvement changes
  • Applied Systems Thinking and LEAN
  • Managed new knowledge bases capabilities
  • Delivered exceptional results
Key achievements Key achievements
  • Created new internal and external knowledge capability
  • Set up a brand-new team
  • Managed the new knowledge bases
  • Delivered exceptional results
Jul, 2015
Nov, 2019
change and implementation manager
Information TechnologyInformation Technology
Strategic Change Solutions
Provided operational excellence programmes for multiple organisations, implementing back-office work management system and coaching management to optimise use of system and benefit from people. Developed system to ensure consistency across sites, implemented system across teams, worked with management to release benefits and ensure sustainable change.
Key responsibilities Key responsibilities
  • Understand current operations
  • Build back-office system
  • Implement system across teams
  • Coach management
Key achievements Key achievements
  • Embedded organisational and cultural change
  • Used continuous improvement methodologies
  • Found process efficiencies
  • Embedded cultural change
Jun, 2014
Jul, 2015
business transformation manager
Public SectorPublic Sector
Business Transformation
Delivered successful business transformation projects to improve operational efficiency and effectiveness. Ensured projects were delivered to time, cost, and quality. Developed strategies to reduce costs and deliver more content for the same costs.
Key responsibilities Key responsibilities
  • Identified areas of improvement
  • Developed and implemented strategies for transformation
  • Managed project delivery
  • Maintained quality standards
Key achievements Key achievements
  • Achieved cost savings
  • Increased efficiency
  • Delivered successful projects
  • Improved operational effectiveness
Jul, 2012
May, 2014
ba team manager change manager
Financial ServicesFinancial Services
Legal & General
Provided leadership and direction to two teams, delivering a new and improved Problem and Enhancement process based on ITIL and facilitating the creation of a project lifecycle based on the Waterfall model. Part of the Senior Leadership team, helping to shape the change agenda and influencing people at all levels of the organisation. Achieved successful results.
Key responsibilities Key responsibilities
  • Managed two teams
  • Delivered new process based on ITIL
  • Facilitated project lifecycle based on Waterfall model
  • Part of Senior Leadership team
Key achievements Key achievements
  • Successfully delivered new process
  • Created project lifecycle based on Waterfall model
  • Shaped change agenda
  • Influenced people at all levels of organisation
May, 2001
Jul, 2012
csa team manager lean business analyst
Financial ServicesFinancial Services
Professional Services
Delivered significant cost savings across multiple teams within the Life and Critical Illness division. Transferred 8 roles from a process that was not adding value to the company to focus on customer retention. Managed staff, ensuring they were engaged and motivated to work for the department and the company. Involved in large scale regulatory changes and process improvements for the areas of responsibility.
Key responsibilities Key responsibilities
  • Direct line management of staff
  • Project work to implement large scale regulatory changes
  • Process improvements for the areas of responsibility
  • Engage and motivate staff
Key achievements Key achievements
  • Significant cost savings
  • Transferred 8 roles
  • Large scale regulatory changes
  • Process improvements