Provided technical expertise to resolve disputes between consumers and financial businesses, managed teams of employees, conducted quality assurance checks, exceeded service levels and achieved significantly exceeding expectation appraisal rating. Delivered projects to resolve issues between organisation and financial businesses and conducted detailed trend analysis on over 100 complex cases.

This candidate provided specialist knowledge in competition law, reviewing case files for background knowledge and stage of proceedings. They maintained case database, prepared and gave access to file, and updated indexes and bundles for representations. Successfully completed a stage 2/3 investigation four weeks ahead of the scheduled timescale.

Provided support to the Public Law and Immigration Department through attending courts, delivering documents, taking notes of proceedings, and assisting councils. Assisted with interviews, conference calls, document compilation, and reporting to head of department. Organised documents in trial/hearing bundle order, opened files, served claims, indexed and paginated case documents, filed documents, chased documents from relevant parties, prepared attendance notes, liaised with clerks and finance department, faxed bundle of documents, and emailed correspondences.