Business and Process OptimisationRegulatory Change
About me
I am a specialist in insurance and finance with 10 years of work experience. I have a deep understanding of financial markets, insurance policies, and the complex regulations that govern them. I am adept at creating and managing financial plans, analyzing data, and providing sound advice to clients.
Superpowers
Problem SolvingData Analysis
Skills
Data AnalysisProblem Solving
Experience
Sep, 2013
Current
financial ombudsman service adjudicator grade 3
Financial Services
Resolving disputes
Provided technical expertise to resolve disputes between consumers and financial businesses, managed teams of employees, conducted quality assurance checks, exceeded service levels and achieved significantly exceeding expectation appraisal rating. Delivered projects to resolve issues between organisation and financial businesses and conducted detailed trend analysis on over 100 complex cases.
This candidate provided specialist knowledge in competition law, reviewing case files for background knowledge and stage of proceedings. They maintained case database, prepared and gave access to file, and updated indexes and bundles for representations. Successfully completed a stage 2/3 investigation four weeks ahead of the scheduled timescale.
Key responsibilities
Reviewed case files
Maintained case database
Prepared and gave access to file
Updated indexes and bundles
Key achievements
Acquired knowledge in competition law
Successfully completed a stage 2/3 investigation ahead of schedule
Prepared bundles for lead council
Maintained accurate contact details
Dec, 2012
Jan, 2013
legal assistant
Legal Support Services
Provided support to the Public Law and Immigration Department through attending courts, delivering documents, taking notes of proceedings, and assisting councils. Assisted with interviews, conference calls, document compilation, and reporting to head of department. Organised documents in trial/hearing bundle order, opened files, served claims, indexed and paginated case documents, filed documents, chased documents from relevant parties, prepared attendance notes, liaised with clerks and finance department, faxed bundle of documents, and emailed correspondences.
Key responsibilities
Attended courts and delivered documents
Indexed and paginated case documents
Filed documents and chased from parties
Prepared attendance notes and liaised with clerks
Key achievements
Organised documents in trial/hearing bundle order
Issued claims and served the same on court
Requested cheques from finance department
Faxed bundle of documents to Court and Counsel
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