Provided IT network equipment solutions to global companies such as HCL and Infosys. Managed IT staff, budgets and security of data, network access and backup systems. Established policies and procedures and worked closely with stakeholders to align with business priorities. Quality assured project plans and managed multiple phases of the software delivery project lifecycle framework.

Provided excellent customer service by building sustainable relationships and trust with customer accounts. Managed large amounts of incoming calls and assessed customers' needs to achieve satisfaction. Handled customer complaints and escalated issues as required to assist in timely resolutions. Maintained records of customer interactions, process customer accounts and file documents following company communication procedures, guidelines and policies.

Provided exceptional customer service experience for clients, managed internal filing systems, answered inbound client telephone calls and routed queries to the correct department, and used office software to ensure the efficient running of the office.