Mergers, Acquisitions, and IntegrationsPharmaceuticalSustainableTechnology
Business and Process OptimisationData Transformation and WarehousingDigital Transformation
Mergers, Acquisitions and IntegrationsRegulatory ChangeSystem Implementation
I am a BCS certified Business Analyst specialist in Information and Communication Technology and Insurance and Finance with 10 years of work experience. I have a deep understanding of the financial and technological aspects of the industry and am passionate about helping businesses and organizations succeed.
Data AnalysisCustomer ServiceStakeholder ManagementGap Analysis
As a Consultant Digital Business Analyst with two years of experience, I have worked on an initiative to launch a new motor insurance brand in response to the General Insurance Pricing Practices regulations. I have also supported the discovery, development and implementation of a new policy administration system alongside an upgraded web quote and buy journey, which aims to deliver enhanced functionality over the business' heritage system.
Launched new motor insurance brand
Developed policy admin system
Upgraded web quote and buy journey
Delivered enhanced functionality
Successful BEAM rollout
Discovered and developed policy admin system
Upgraded web quote and buy journey
Delivered enhanced functionality
consultant technical business analyst
I am a Consultant technical business analyst with 2 years of experience, and I am proud to have been part of launching a new digital banking brand, ROVA. My role included configuring a cloud-based core banking system, integrating third-party platforms, gathering and documenting technical requirements, and delivering a Regulatory Reporting solution. I also engineered Business Rules, Contact Centre process, Complaints Process, and GDPR Process.
Configuring core banking system
Integrating third-party platforms
Gathering and documenting requirements
Delivering Regulatory Reporting solution
Launched a new banking brand
Setup of new Products
Business Rules engineering
Complaints and GDPR Processes
system decommission and archive business analyst
As a System Decommission and Archive Business Analyst, I was engaged in the Define phase of the MBNA PPI Decommissioning Programme. My responsibilities included cataloguing systems, mapping connectivity, establishing compliance, and conducting workshops with vendors. My achievements included developing decommission requirements, developing data archiving solutions, engaging risk and compliance stakeholders, and engaging vendors.
Developed decommission requirements
Developed data archiving solutions
Engaged risk and compliance stakeholders
covid response team
In March 2020 I was asked to step away from a lower priority project to support the business response to the first UK Covid 19 lockdown. During this period I was responsible for deploying home working equipment, providing virtual setup, delivering training and technical support for colleagues nationwide. This was not a traditional Business Analyst role, but it was incredibly fulfilling to be able to help key workers provide customer support and assistance during a difficult time.
Deploy home working equipment
Provide virtual setup
Deliver training and technical support
Help key workers continue providing customer support
Successfully enabled home working for staff
Provided necessary training and technical support
Provided support to hundreds of key workers
Played a part in keeping customer service running
integration/migration business analyst
As a Integration/Migration Business Analyst with 9 months of experience, I have been responsible for leading the project lifecycle of various deliverables. This includes reengineering of business processes, design and build of MBNA digital content, planning and rollout of colleague communications plan, development of SharePoint site, updating collateral, and implementation planning. I have achieved gap analysis of processes in light of Target system limitations, implementation of FCA & DAC requirements, rollout of communications plan, and creation of 'one-stop-shop' for 350 colleagues.
Reengineering of business processes
Design and build of MBNA digital content
Planning and rollout of colleague communications plan
Development of SharePoint site
Gap analysis of processes in light of Target system limitations
Implementation of FCA & DAC requirements
Rollout of communications plan
Creation of 'one-stop-shop' for 350 colleagues
transformation migration and integration business analyst
As a Transformation Migration and Integration Business Analyst, I was responsible for the initiation of the CYBG / Virgin Money integration / transformation programme. My role included preparing initiation documents and programme roadmaps, facilitating workshops to gather transformation requirements, re-engineering of business process maps, delivery of a new web based acquisition process, conducting analysis of collateral for FSMA Part 7 compliance, preparation and facilitation of discovery workshops, data mapping of customer data fields, customer journey analysis, and stakeholder management across multiple heritage brands/locations.
Preparing initiation doc.
New web-based process
FSMA Part 7 compliance
Customer journey analysis
gdpr business analyst
As a Gdpr business analyst with 9 months of experience, I have been part of a large team responsible for the Consent and Individuals' Rights aspects of the General Data Protection Regulation (GDPR). My main responsibilities included reviewing and interpreting the new GDPR regulation, performing impact assessments, facilitating workshops and interviews, and completing process analysis and mapping. I also developed and presented recommendations, created a traceability matrix, and performed gap analysis to identify areas of non-compliance. I worked closely with colleagues in legal and compliance to ensure adherence to the GDPR.
Review GDPR regulation
Perform impact assessments
Process analysis & mapping
TO BE process modelling
Develop & present recommendations
Create traceability matrix
I have been a Business Analyst for the past five years, with key responsibilities including the implementation and maintenance of operational tools, reporting performance and productivity data to the leadership team, providing technical solutions through VBA, SQL, Access and Excel, auditing of operations process alongside external auditors KPMG and Deloitte, design and implementation of an enhanced quality control process within the Customer Advocates Office, and gaining approval from Control and SLT prior to implementation and testing. I have also been responsible for streamlining processes across the business.
Implementing and maintaining operational tools
Reporting performance and productivity data
Providing technical solutions
Auditing operations process
Design and implementation of quality control process
Gaining approval from Control and SLT
Streamlining processes across business
Auditing alongside external auditors
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