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Data Analyst
Financial Services Financial Services Technology Technology
Business and Process Optimisation Business and Process Optimisation Data Transformation and Warehousing Data Transformation and Warehousing Digital Transformation Digital Transformation
Financial Crime and Compliance Financial Crime and Compliance System and Cloud Development Testing System and Cloud Development Testing System Implementation System Implementation Target Operating Model Design Target Operating Model Design
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About me

I am a highly experienced Business Analyst with 13+ years of experience across Government, Finance, Retail and Tech sectors. I specialize in process mapping, requirement documentation, and implementation of unified solutions. I am a reliable and dependable professional, with a proven track record of successfully delivering projects on time and within budget constraints. I am committed to continuously learning and developing my skills to provide the best services possible.

Process Improvement Data Analysis Requirements Analysis Business Analysis
Business AnalysisBusiness StrategyCommunicationCustomer Relationship Management (CRM)Data AnalysisData VisualizationGap AnalysisProblem SolvingProcess ImprovementProject ManagementRequirements AnalysisSoftware Development Life Cycle (SDLC)SQL
Oct, 2022
business analyst senior consultant
Financial ServicesFinancial Services
As a Business Analyst Senior Consultant with 10 months of experience, I led the design and implementation of a unified customer account solution and master data repository projects for the SCA and ChoCs teams. I actively participated in daily stand-up meetings and sprint cycles, translated stakeholder requirements into requirements, conducted collaborative workshops with solution architects, developers, and SMEs, and collaborated closely with developers, QA testers, and system architects to define precise acceptance criteria for User Acceptance Testing. My efforts resulted in a solution that achieved remarkable cost savings of over £100m for HMRC and taxpayers, while proactively mitigating fraud and unauthorized access to customer data.
Key responsibilities Key responsibilities
  • Led design implementation
  • Participated in stand-ups
  • Translated requirements
  • Conducted workshops
Key achievements Key achievements
  • Timely project completion
  • Robust data model
  • Precise acceptance criteria
  • Remarkable cost savings
Mar, 2020
Jul, 2022
business analyst
Financial ServicesFinancial Services
Strategic Projects
As a Business Analyst with 3 years of experience, I have successfully delivered three strategic projects: digitalization, system development, and process improvement. My responsibilities included conducting a comprehensive analysis of business missions and objectives, preparing a business case, facilitating design sessions and workshops, and translating stakeholders' needs into a clear and concise requirements catalogue. My achievements included a 68% surge in organic traffic and a 43% boost in mortgage and finance applications, driving substantial business growth.
Key responsibilities Key responsibilities
  • Conducted business analysis
  • Facilitated design sessions
  • Developed requirement matrix
  • Translated stakeholders' needs
Key achievements Key achievements
  • 68% surge in organic traffic
  • 43% boost in mortgage applications
  • Seamless implementation of solutions
  • Alignment throughout project lifecycle
May, 2009
Jan, 2020
business analyst
Analytical Consulting
As a Business Analyst with 11 years of experience, I have utilized data-driven insights and analytics to identify trends, patterns, and opportunities for Sales prediction, price optimization, inventory expectation, and customer segmentation projects. I have conducted a comprehensive gap analysis to identify areas for improvement and drive digital transformation and system development projects. I have also collaborated closely with Project Managers and Product Owners to empathize with user pain points, prioritize deliverables, and align project goals with business objectives. I have developed detailed business cases, emphasizing potential benefits, return on investment, and strategic alignment of proposed changes. Additionally, I have translated stakeholder requirements into actionable deliverables, employed Agile/Scrum methodology to foster iterative development, and facilitated interactive workshops and collaboration sessions to gather insights and validate requirements.
Key responsibilities Key responsibilities
  • Identified trends & opportunities
  • Gap analysis & digital transformation
  • Developed business cases
  • Translated requirements
Key achievements Key achievements
  • Aligned project goals
  • Iterative development
  • Identified & eliminated inefficient processes
  • 98% improvement in process efficiency
Mar, 2005
Mar, 2009
data analyst
As a Data Analyst with 4 years of experience, I have utilied statistical methods and data visualiation tools to analyse complex datasets, uncovering valuable insights, trends, and patterns to support data-driven decision-making. I have monitored and analysed data submitted by field engineers, identifying and resolving issues and errors to improve data quality and accuracy. I have used SQL to extract, clean, and manipulate large datasets, automating data processing tasks and increasing overall efficiency. I have prepared monthly KPI reports and presentations, providing important insights to management and stakeholders. I have developed standardied data reporting templates and user-friendly dashboards, allowing stakeholders to access key metrics and performance indicators easily. I have presented data findings and insights to stakeholders in a visually compelling and easily understandable manner, facilitating effective communication and comprehension.
Key responsibilities Key responsibilities
  • Gather and evaluate data
  • Extract and manipulate data
  • Prepare KPI reports
  • Develop data reports
Key achievements Key achievements
  • Identified and resolved issues
  • Improved data quality
  • Automated data processing
  • Created user-friendly dashboards
Sep, 2004
Feb, 2005
business analyst product owner
As a Business Analyst Product Owner with 5 months of experience, I was responsible for leading the development of a comprehensive Business Case for a dashboard project, collaborating with project managers to define project scope, requirements, and deliverables, acting as the product owner throughout the development lifecycle, providing end-user training and support, conducting user acceptance testing and implementing feedback-driven improvements, and successfully achieving a significant reduction in complaints with a 50% decrease within a three-month period following the active implementation of the dashboard project.
Key responsibilities Key responsibilities
  • Defined project scope
  • Oversaw development
  • Provided end-user training
  • Conducted user acceptance testing
Key achievements Key achievements
  • Significant reduction in complaints
  • 50% decrease
  • Timely resolution of complaints
  • Improved efficiency