As Head of Delivery & Business Architecture, I have dual responsibility of both the strategic planning of the business structures and processes and their actual implementation. I developed and implemented strategic plans to align with the company's goals, managed business processes, oversaw the planning, execution, and delivery of all projects, and facilitated alignment between the company's business architecture and its IT architecture. Additionally, I also participated in strategic decision-making processes, fundraising activities, and other aspects of the business.

As Head of Programme Delivery, Software Release Engineering & Client Services at Silent Eight, I provided strategic leadership to a global team of over 30 associates. Leading end-to-end product development and customer service delivery, steering the delivery of AI Alert Adjudication and Machine Learning solutions, with astute observation and proactive interventions bringing about transformational operational strategies, significantly enhancing focus on client needs and timeframes. I formulated and implemented a strategic shift, fostered a collaborative environment, established and maintained open lines of communication, introduced transformative changes, nurtured key client and stakeholder relationships, successfully integrated teams, and initiated innovative software development and customer service protocols.

As a Head of Operations with 5 months of experience, I managed an operations department encompassing a variety of teams, including Client Onboarding, Credit Underwriting, Client Monitoring, Collections, and Dealer Audit - supervising a dynamic team of over 50 members. I led the charge in digital banking initiatives and significant transformation projects, maintaining robust communication with C-suite executives to synchronise strategic objectives with operational excellence. I achieved a marked increase in operational efficiency by 25%, undertook comprehensive business efficiency audits, sponsored the incorporation of state-of-the-art digital banking systems, carried out comprehensive business efficiency reviews, and nurtured a performance-driven team culture across various functional areas, bolstering employee engagement and significantly curtailing staff turnover.

As the Settlement Operations Director Covid Secondment, I managed daily reconciliation, settlement, and cash management for UK and Ireland business lines, handling transactions over £5 billion per day. I led regulatory audits and business efficiency reviews, ensuring compliance and optimal operations. I spearheaded a cross-geographic initiative to automate the reconciliation process, integrating the efforts of UK and US teams. My efforts resulted in improved compliance rates, increased operational efficiency, stabilized business, and aligned UK and US teams.

As the Programme Director for Global Credit Systems, I have 13 years of experience leading a team of project managers, business analysts, and third-party systems support engineers. I have successfully delivered Merchant Acquiring Credit Risk Technologies and Business Processes to 18 Joint Ventures and Financial Institutions across over 30 countries. I have implemented robust PMO policies and procedures, and monitored the programme portfolio progress and risk management measures. I have also regularly presented updates and flagged potential risks to the Senior Credit Governance Team, and mentored and developed team members.

As a Senior Manager Credit Systems, I have managed a team of project managers, business analysts, and third-party systems support engineers, delivering projects within stipulated budget and timescales. I have also implemented robust PMO policies, procedures, and budgetary control for all Credit Risk initiatives. My key achievements include delivering projects to 18 joint ventures and financial institutions across 30 countries, maintaining system infrastructure, promoting risk mitigation, and enhancing project management efficiency and control.

As a Senior Systems Administrator with 8 years of experience, I have successfully directed a team of project managers, business analysts, and third-party systems support engineers to deliver projects within the stipulated budget and timescales. I have also implemented robust PMO policies, procedures, and budgetary control for all Credit Risk initiatives. My key achievements include delivering Merchant Acquiring Credit Risk Technologies and Business Processes to 18 Joint Ventures and Financial Institutions across over 30 countries, managing a team of third-party systems support engineers, and facilitating informed decision-making. I have also mentored and developed team members, fostering a high-performing team that consistently met their objectives.

I had the responsibility of leading a team of project managers, business analysts, and third-party systems support engineers, delivering projects within budget and timescales. I implemented robust PMO policies and procedures to enhance project management efficiency and control. I monitored the programme portfolio progress and risk management measures, and mentored and developed team members. My key achievements include delivering Merchant Acquiring Credit Risk Technologies and Business Processes to 18 Joint Ventures and Financial Institutions across over 30 countries, ensuring smooth functioning and maintenance of system infrastructure, facilitating informed decision-making, and improving communication and transparency with the Senior Credit Leadership.

As a Technical Support Engineer with 2 years of experience, I have directed a team of project managers, business analysts, and third-party systems support engineers to deliver projects within stipulated budget and timescales. I have successfully implemented robust PMO policies, procedures, and budgetary control for all Credit Risk initiatives. Additionally, I have managed a team of third-party systems support engineers and monitored the programme portfolio progress and risk management measures, promptly identifying and addressing potential issues. I have also mentored and developed team members, fostering a high-performing team that consistently met their objectives.