Mergers, Acquisitions, and IntegrationsRetailSustainable
Business and Process OptimisationData Transformation and WarehousingDigital Transformation
Mergers, Acquisitions and IntegrationsSystem and Cloud Development TestingSystem ImplementationTarget Operating Model Design
Curious and astute business-focused individual, who is passionate about providing added value to customer experiences through pragmatic quality-driven service developments. Thrive on solving complex business challenges through the definition and delivery of innovative business transformation. Competencies include business transformation and transitioning, new business process definition, operational improvement, product development/procurement and delivery, digital initiatives, integration, and outsourcing program management. Diverse portfolio of work covers the successful management and delivery of large projects and change programs across, with a specific focus on retail change and transformation, traditional companies, and eCommerce/digital offerings. Extensive experience within Information Systems management and Business Systems Analysis including requirements analysis, design and delivery, operational service management, testing, support, and training environments. Key skills and experience have been gained through carrying out successful systems implementation, integration, migration, change management, and support provision from a business-oriented client/partner viewpoint.
Excellent interpersonal, stakeholder, and influencing skills at all levels. Client-facing and collaborative approach. Comprehensive understanding of full project life cycle stages and techniques across various project methodologies with ‘hands-on’ experience of analysis. Techniques, modeling, and workflow development. Waterfall and Agile.
Data AnalysisCommunicationStakeholder ManagementChange Management
As a Senior Business Analyst, I was responsible for the Supply Chain PH1 and PH2. My work included BRD creation, flows, testing scenarios, matrix tables for design, GAP's prevision. I documented outputs including context and scope AS IS and TO BE models (people, processes and technologies), route-map, Target Operating Model and development of transitional programme of transformational activities to support business case outcomes. I was also responsible for ERP and WMS system configuration, development and customisation, testing and quality assurance, integration and data migration. Additionally, I conducted user acceptance testing and user training of requirements for the project, ensuring functionality aligned with requirements.
ERP/WMS system configuration
AS IS/TO BE models
Target Operating Model
User acceptance testing
Mergers, Acquisitions, and Integrations
As a Business consultant, I was responsible for conducting research, providing analysis, creating recommendations, and preparing a final report and presentation to assess positioning for a global acquisition for a private equity client, with the report to the board compliance related.
Prepare report and presentation
Assess positioning for acquisition
Final report to board
supply chain business analyst
I was a Supply Chain Business Analyst who was responsible for delivering customised and efficient supply chain and commerce solutions for client organisations. I have analysed industry-specific workflows and identified opportunities for optimisation and process improvement with the relevant stakeholders, identified integration challenges, data synchronisation requirements, and strategies for seamless system connection, and successfully connected vendors' systems. I have maximised the potential of the WMS system to optimise the client's supply chain.
Develop and configure solutions
Identify optimisation opportunities
Identify integration challenges
Maximised potential of WMS
Successful system integrations
Seamless system connection
Vendors' systems connection
As a Business Analyst, I managed customer contact centre and back office with a rain transformation and implementation of all initiatives that improved customer service. I also supported the creation of the Maternity App for the NHSX, conducting stakeholders interviews, analysing customer requests and identifying gaps, and proposing improvements. I assessed, planned and implemented technology strategies and solutions in line with the organisation's goals and objectives, and ensured a smooth and successful App implementation process.
Managed customer contact centre
Created Maternity App for NHSX
Assessed technology strategies
Smooth App implementation
Improved customer service
Met organization goals
senior business analyst
As a Senior Business Analyst, I interfaced with internal and external stakeholders, created business requirement documents, flows, and testing scenarios. I conducted e-commerce GAP analysis and implemented solutions, such as omni-channel integration, mobile optimisation, automatic returns and exchange/refund, and customer support. I also implemented store MDM system, POS, WMS, and TMS.
Interfacing with stakeholders
Creating BRD and flows
Developing testing scenarios
Performing e-commerce GAP analysis
Successfully implemented omni-channel integration
Optimized mobile experience
Introduced automatic returns and exchange/refund
Established customer support
process analyst supply chain
As a Process Analyst Supply Chain, my responsibilities included interfacing with internal and external stakeholders, performing GAP analysis and solutions, managing Store MDM system, and implementing POS, WMS and TMS. My achievements included omni-channel integration, personalisation, mobile optimisations, and automatic returns and exchange/refund.
Interfaced with stakeholders
GAP analysis and solutions
Store MDM system
POS, WMS and TMS implementation
Automatic returns and exchange/refund
business process analyst consultant
As a Business Process Analyst Consultant, I have guided technological projects to improve efficiency, enabled digital transformation, established a support system, provided ongoing system maintenance, customisation and enhancements, conducted system audits and optimisation, migrated data, and managed change.
Pain point analysis
Enabled digital transformation
Aligned CRM and ERP
Improved HR function
senior business analyst iv office director
As a Senior Business Analyst IV Office Director, I have experience in crafting and executing best-fit business strategies to optimise retail performances for directly operated stores across European countries. I have led and delivered projects in relevant areas, including business model transformation, assisted in the design, development, implementation, evaluation, and revision of programs and processes developed for case management, CRM, ERP, WMS implementation, and performed review of procedures, business analysis evidence, identified issues, developed strategies, and made decisions for issues in conjunction with the board members, related to the supply chain. I have also supported the creation of the new eCommerce working with marketing and sales team analysing requirements. Previously, I was a Business Strategy Manager.
Business model transformation
business strategy director emea
Strategic Business Solutions
As a Business Strategy Director EMEA, I have spearheaded various strategic optimisation/expansion projects. I have managed and lead the CO end to end global supply planning process, collaborated with various cross-functional teams to create tools to drive resource utilisation and guided location footprint strategy. I have assessed current system and utilisation, identified and recommended improvements such as training, customisation, and enhancements to maximise value and efficiency of the HRIS. I have prepared reports and presented findings and recommendations to the HR director and other company leaders. I have also implemented informational program and content to instruct and guide sales personnel to maximise sales numbers and KPIs Change Management. Previously, I was the Assistant to the Chief Operations Officer and Stores Operations Coordinator.
Managed global supply planning
Identified HRIS improvements
Instructed sales personnel
Created tools to drive resource utilization
Omnichannel - OMS, clienteling
Guided location footprint strategy
Implemented informational program
KPIs Change Management
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