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Business Analyst
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Business Intelligence Analyst
Mergers, Acquisitions, and Integrations Mergers, Acquisitions, and Integrations Retail Retail Sustainable Sustainable
Technology Technology
Business and Process Optimisation Business and Process Optimisation Data Transformation and Warehousing Data Transformation and Warehousing Digital Transformation Digital Transformation
Mergers, Acquisitions and Integrations Mergers, Acquisitions and Integrations System and Cloud Development Testing System and Cloud Development Testing System Implementation System Implementation Target Operating Model Design Target Operating Model Design
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About me

Curious and astute business-focused individual, who is passionate about providing added value to customer experiences through pragmatic quality-driven service developments. Thrive on solving complex business challenges through the definition and delivery of innovative business transformation.  Competencies include business transformation and transitioning, new business process definition, operational improvement, product development/procurement and delivery, digital initiatives, integration, and outsourcing program management. Diverse portfolio of work covers the successful management and delivery of large projects and change programs across, with a specific focus on retail change and transformation, traditional companies, and eCommerce/digital offerings.  Extensive experience within Information Systems management and Business Systems Analysis including requirements analysis, design and delivery, operational service management, testing, support, and training environments. Key skills and experience have been gained through carrying out successful systems implementation, integration, migration, change management, and support provision from a business-oriented client/partner viewpoint.

Excellent interpersonal, stakeholder, and influencing skills at all levels. Client-facing and collaborative approach.  Comprehensive understanding of full project life cycle stages and techniques across various project methodologies with ‘hands-on’ experience of analysis.  Techniques, modeling, and workflow development.  Waterfall and Agile.

Data Analysis Communication Stakeholder Management Change Management
Change ManagementCommunicationData AnalysisData TransformationStakeholder Management
Jul, 2022
May, 2023
senior business analyst
As a Senior Business Analyst, I was responsible for the Supply Chain PH1 and PH2. My work included BRD creation, flows, testing scenarios, matrix tables for design, GAP's prevision. I documented outputs including context and scope AS IS and TO BE models (people, processes and technologies), route-map, Target Operating Model and development of transitional programme of transformational activities to support business case outcomes. I was also responsible for ERP and WMS system configuration, development and customisation, testing and quality assurance, integration and data migration. Additionally, I conducted user acceptance testing and user training of requirements for the project, ensuring functionality aligned with requirements.
Key responsibilities Key responsibilities
  • BRD creation
  • Stakeholders' individualization
  • ERP/WMS system configuration
  • Client support
Key achievements Key achievements
  • AS IS/TO BE models
  • Target Operating Model
  • User acceptance testing
  • Data migration
Jul, 2022
Jul, 2022
business consultant
Mergers, Acquisitions, and IntegrationsMergers, Acquisitions, and Integrations
Private equity
As a Business consultant, I was responsible for conducting research, providing analysis, creating recommendations, and preparing a final report and presentation to assess positioning for a global acquisition for a private equity client, with the report to the board compliance related.
Key responsibilities Key responsibilities
  • Conduct research
  • Provide analysis
  • Create recommendations
  • Prepare report and presentation
Key achievements Key achievements
  • Assess positioning for acquisition
  • Final report to board
  • Compliance related
  • Global acquisition
Sep, 2021
Apr, 2022
supply chain business analyst
Supply Chain
I was a Supply Chain Business Analyst who was responsible for delivering customised and efficient supply chain and commerce solutions for client organisations. I have analysed industry-specific workflows and identified opportunities for optimisation and process improvement with the relevant stakeholders, identified integration challenges, data synchronisation requirements, and strategies for seamless system connection, and successfully connected vendors' systems. I have maximised the potential of the WMS system to optimise the client's supply chain.
Key responsibilities Key responsibilities
  • Develop and configure solutions
  • Analyse workflows
  • Identify optimisation opportunities
  • Identify integration challenges
Key achievements Key achievements
  • Maximised potential of WMS
  • Successful system integrations
  • Seamless system connection
  • Vendors' systems connection
Mar, 2020
Feb, 2021
business analyst
Healthcare IT
As a Business Analyst, I managed customer contact centre and back office with a rain transformation and implementation of all initiatives that improved customer service. I also supported the creation of the Maternity App for the NHSX, conducting stakeholders interviews, analysing customer requests and identifying gaps, and proposing improvements. I assessed, planned and implemented technology strategies and solutions in line with the organisation's goals and objectives, and ensured a smooth and successful App implementation process.
Key responsibilities Key responsibilities
  • Managed customer contact centre
  • Created Maternity App for NHSX
  • Assessed technology strategies
  • Implemented initiatives
Key achievements Key achievements
  • Smooth App implementation
  • Improved customer service
  • Rain transformation
  • Met organization goals
Dec, 2019
Mar, 2020
senior business analyst
As a Senior Business Analyst, I interfaced with internal and external stakeholders, created business requirement documents, flows, and testing scenarios. I conducted e-commerce GAP analysis and implemented solutions, such as omni-channel integration, mobile optimisation, automatic returns and exchange/refund, and customer support. I also implemented store MDM system, POS, WMS, and TMS.
Key responsibilities Key responsibilities
  • Interfacing with stakeholders
  • Creating BRD and flows
  • Developing testing scenarios
  • Performing e-commerce GAP analysis
Key achievements Key achievements
  • Successfully implemented omni-channel integration
  • Optimized mobile experience
  • Introduced automatic returns and exchange/refund
  • Established customer support
May, 2019
Nov, 2019
process analyst supply chain
Supply Chain
As a Process Analyst Supply Chain, my responsibilities included interfacing with internal and external stakeholders, performing GAP analysis and solutions, managing Store MDM system, and implementing POS, WMS and TMS. My achievements included omni-channel integration, personalisation, mobile optimisations, and automatic returns and exchange/refund.
Key responsibilities Key responsibilities
  • Interfaced with stakeholders
  • GAP analysis and solutions
  • Store MDM system
  • POS, WMS and TMS implementation
Key achievements Key achievements
  • Omni-channel integration
  • Personalization
  • Mobile optimizations
  • Automatic returns and exchange/refund
Sep, 2018
Apr, 2019
business process analyst consultant
Technology Solutions
As a Business Process Analyst Consultant, I have guided technological projects to improve efficiency, enabled digital transformation, established a support system, provided ongoing system maintenance, customisation and enhancements, conducted system audits and optimisation, migrated data, and managed change.
Key responsibilities Key responsibilities
  • Pain point analysis
  • System maintenance
  • Data migration
  • Change management
Key achievements Key achievements
  • Improved efficiency
  • Enabled digital transformation
  • Aligned CRM and ERP
  • Improved HR function
Jan, 2015
Dec, 2018
senior business analyst iv office director
As a Senior Business Analyst IV Office Director, I have experience in crafting and executing best-fit business strategies to optimise retail performances for directly operated stores across European countries. I have led and delivered projects in relevant areas, including business model transformation, assisted in the design, development, implementation, evaluation, and revision of programs and processes developed for case management, CRM, ERP, WMS implementation, and performed review of procedures, business analysis evidence, identified issues, developed strategies, and made decisions for issues in conjunction with the board members, related to the supply chain. I have also supported the creation of the new eCommerce working with marketing and sales team analysing requirements. Previously, I was a Business Strategy Manager.
Key responsibilities Key responsibilities
  • Crafted strategies
  • Delivered projects
  • Reviewed procedures
  • Supported eCommerce
Key achievements Key achievements
  • Optimised retail
  • Business model transformation
  • Cost reduction
  • Business improvements
Jan, 2009
Dec, 2014
business strategy director emea
Strategic Business Solutions
As a Business Strategy Director EMEA, I have spearheaded various strategic optimisation/expansion projects. I have managed and lead the CO end to end global supply planning process, collaborated with various cross-functional teams to create tools to drive resource utilisation and guided location footprint strategy. I have assessed current system and utilisation, identified and recommended improvements such as training, customisation, and enhancements to maximise value and efficiency of the HRIS. I have prepared reports and presented findings and recommendations to the HR director and other company leaders. I have also implemented informational program and content to instruct and guide sales personnel to maximise sales numbers and KPIs Change Management. Previously, I was the Assistant to the Chief Operations Officer and Stores Operations Coordinator.
Key responsibilities Key responsibilities
  • Managed global supply planning
  • Identified HRIS improvements
  • Instructed sales personnel
  • Created tools to drive resource utilization
Key achievements Key achievements
  • Omnichannel - OMS, clienteling
  • Guided location footprint strategy
  • Implemented informational program
  • KPIs Change Management