Business and Process OptimisationData Transformation and WarehousingDigital Transformation
Regulatory ChangeSystem and Cloud Development TestingSystem ImplementationTarget Operating Model Design
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About me
I have had the opportunity to work within a variety of industries including Finance (Banking / FinTech), Retail (On-line), Insurance, and Defence (Royal Dutch Navy / NATO) and Consultancy (IBM) throughout my career. I have gained extensive experience of corporate and retail banking whilst working at NW Group, Barclays, Lloyds Banking Group, and The Co-Operative Bank. I have also worked on large transformation programmes. I strive to stay up to date on the latest changes and trends. I am passionate about helping my clients make informed decisions and providing them with the best possible service.
Superpowers
Business AnalysisStakeholder ManagementData Analysis
Skills
Business AnalysisData AnalysisPerformance MonitoringProblem SolvingProject ManagementRegulatory ComplianceStakeholder Management
Experience
Sep, 2022
Sep, 2023
senior business analyst
Financial Services
Financial Services
As a Senior Business Analyst, I was responsible for supporting the delivery of SEPA Regulatory changes and the implementation of the Bank's New Payment Engine. I was responsible for documenting the SEPA regulatory requirements, liaising with delivery channels, identifying SEPA Strategic proposition, and reviewing current practices. I achieved the successful implementation of the Bank's New Payment Engine, the introduction of ISO20022, +CPBR and NPA, the generation of User Stories for SEPA Strategic, and the identification of areas of improvement.
Key responsibilities
Document SEPA regulatory requirements
Liaise with delivery channels
Identify SEPA Strategic proposition
Review current practices
Key achievements
Implemented Bank's New Payment Engine
Introduced ISO20022, +CPBR and NPA
Generated User Stories for SEPA Strategic
Identified areas of improvement
Jan, 2018
Dec, 2020
senior business analyst
Financial Services
Financial Services
As a Senior Business Analyst, I was responsible for creating a new bank, obtaining a German banking license, obtaining approval from service providers, and notifying regulatory bodies of branch closures. I managed the closure of branches in 6 months, obtained a German banking license in 6 months, drafted documents for the EU Subsidiary, and managed stakeholders from multiple departments.
Key responsibilities
Creating a new bank
Obtaining a German banking license
Obtaining approval from service providers
Notifying regulatory bodies of branch closures
Key achievements
Managed the closure of branches in 6 months
Obtained German banking license in 6 months
Drafted documents for the EU Subsidiary
Managed stakeholders from multiple departments
Jul, 2022
Aug, 2022
senior business analyst
Financial Services
Energy Crisis
As a Senior Business Analyst, I was responsible for working directly with SMEs across Verastar and the newly consumed business to identify commonalities across both people and processes. I documented findings and walked through findings with key stakeholders for approval of the 'as-is' and define the 'to-be' state with principal SMEs. I captured new roles & responsibilities (people), processes and system requirements via workshops and managed delivery of the 'new world'. I also documented and defined new Customer To-Be process highlighting touch-points between each divisions within Verastar to eliminate issues identified. I worked closely with off-shore delivery teams to deliver this seamless customer journey via Salesforce.
Key responsibilities
Identify commonalities across people and processes
Document findings and walkthrough findings
Capture new roles & responsibilities
Define new Customer To-Be process
Key achievements
Identified quick wins
Managed delivery of the 'new world'
Highlighted touch-points between divisions
Delivered seamless customer journey
Jan, 2021
Jun, 2022
senior business analyst
Technology
Software Solutions
As a Senior Business Analyst, I have been responsible for reviewing existing working practices and procedures for the delivery of all technical change between the Business and third-party software suppliers, introducing new practices and procedures, working collaboratively with third-party software suppliers to deliver detailed changes, and conducting standard Business Analyst activities such as requirements gathering, process mapping, and workshops.
Key responsibilities
Review existing procedures
Introduce new practices
Collaborate with suppliers
Requirements gathering
Key achievements
Delivered detailed changes
Process mapping implemented
Successful workshops conducted
System design improved
Jun, 2017
Dec, 2017
business analyst
Technology
Software consultancy
As a Business Analyst, I have been responsible for reviewing existing working practices and procedures for the delivery of all technical change between the Business and third-party software suppliers. I have introduced new practices and procedures, such as requirements catalogue, change requests, approval process, technical and system design, and testing (OAT, SIT and UAT). I have also been working collaboratively with third-party software suppliers (on-shore and off-shore) to deliver detailed changes to the company's proposition. My other duties included standard BA activities such as requirements gathering, process mapping (as-is and to-be), and conducting workshops.
Key responsibilities
Review existing practices
Introduce new practices
Collaborate with suppliers
Gather requirements
Key achievements
Delivered technical changes
Mapped processes
Conducted workshops
Improved procedures
Jan, 2017
Jun, 2017
business analyst
Technology
Software development
As a Business Analyst, I have been responsible for reviewing existing working practices and procedures for the delivery of all technical change between the Business and third-party software suppliers. I have also introduced new practices and procedures including a requirements catalogue, change requests, approval process, technical and system design, and testing (OAT, SIT and UAT). I have worked collaboratively with third-party software suppliers (on-shore and off-shore) to deliver detailed changes to the company's proposition. My standard BA activities have included requirements gathering, process mapping (as-is and to-be), and conducting workshops.
Key responsibilities
Review existing processes
Introduce new practices
Collaborate with third-party
Standard BA activities
Key achievements
Created requirements catalogue
Developed approval process
Delivered detailed changes
Conducted workshops
Jan, 2015
Sep, 2016
business analyst
Financial Services
Business Solutions
As a Business Analyst, I have reviewed existing working practices and procedures for the delivery of all technical change between the Business and third-party software suppliers. I have introduced new practices and procedures, such as a requirements catalogue, change requests, approval process, technical and system design, and testing. I have worked collaboratively with third-party software suppliers to deliver detailed changes to the company's proposition. I have also conducted workshops, gathered requirements and mapped processes (as-is and to-be) to improve business practices.
Key responsibilities
Review existing working practices
Introduce new practices
Collaborate with suppliers
Gather requirements
Key achievements
Delivered detailed changes
Mapped processes
Conducted workshops
Improved business practices
Sep, 2016
Dec, 2016
business analyst
Technology
Tech-focused
As a Business Analyst, I was responsible for gathering and documenting user requirements, identifying and resolving system issues, providing guidance on business process changes, and supporting the development of technical solutions. Additionally, I was able to identify areas of improvement and provide support to stakeholders.
Key responsibilities
Analyzing business requirements
Developing solutions
Identifying areas of improvement
Providing support to stakeholders
Key achievements
Gathered and documented user requirements
Identified and resolved system issues
Provided guidance on business process changes
Supported the development of technical solutions
Sep, 2012
Nov, 2014
business analyst
Financial Services
Business Analysis
I worked in this role for 3 years, gathering and analysing data, developing business models, identifying trends and insights, creating reports and presentations. Through my work, I have improved efficiency of processes, identified key business opportunities, developed strategies for growth, and created successful business plans. Unfortunately, I had to leave due to a broken shoulder and my inability to travel.
Key responsibilities
Gathering and analysing data
Developing business models
Identifying trends and insights
Creating reports and presentations
Key achievements
Improved efficiency of processes
Identified key business opportunities
Developed strategies for growth
Created successful business plans
Nov, 2014
Dec, 2014
business analyst
Technology
Data-driven
As a Business Analyst, I was responsible for analysing business data, developing insights and recommendations, creating reports and presentations, and monitoring and evaluating performance. I achieved success by identifying process improvement opportunities, developing reports and presentations, analysing business data and trends, and providing insights and recommendations.
Key responsibilities
Analyzing business data
Developing insights and recommendations
Creating reports and presentations
Monitoring and evaluating performance
Key achievements
Identified process improvement opportunities
Developed reports and presentations
Analyzed business data and trends
Provided insights and recommendations
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