Responsible for the successful planning and delivery of the FTTP Gigabit Broadband rollout across the island of Guernsey. Developed the concept, business case, funding, setup and delivery of the project, ensuring its successful completion.

Provided expertise in network expansion, developing rural FTTP build programmes, alternative build architectures and operating models, wholesale partnerships and investment prospects. Generated innovative solutions to increase network coverage and broaden access to fibre technology.

Delivered a business transformation programme for a broadband provider, focussing on reducing churn, operating costs and supplier performance. Used Lean Six Sigma and other process improvement methods to reduce sales acquisition costs, internal supplier charges and external supplier costs, resulting in a £2M operating profit. Improved NPS, CSAT and churn throughout the programme.

Delivered a Business Transformation Programme for a DSL Broadband business, resulting in a reduction of Sales Acquisition costs, Internal Supplier charges and External Supplier costs. This led to a £6M operating profit and improved NPS, CSAT and Churn throughout the Programme by implementing a Lean Six Sigma Business Process Improvement programme.

Operations Director of B2B Data & Telecoms provider General Telecom, responsible for leading and managing the company's network expansion. Developed and implemented strategies to increase reach and market penetration. Ensured customer satisfaction and effective use of resources. Delivered projects on time and within budget.

Responsible for the successful funding, planning and delivery of a FTTP Rural Broadband Build in Oxfordshire and Buckinghamshire. Recruited, set up and managed a regional Delivery Team of Design, Network Access, Programme Management and Network Build experts. Successfully funded, designed and delivered a 2020 Commercial Build Programme, as well as rebuilding the BDUK Programme and strengthening relationships with key stakeholders in BDUK, District Councils, County Councils and Highways.

An experienced professional with a passion for antique clock restoration and the skills to match. Studied under the UK's leading experts in the field of clockmaking, furniture restoration and french polishing. Possesses the knowledge and technical skills required to restore, repair and maintain antique clocks and furniture.

Experienced Programme Director with a track record of success in developing and improving customer service operating models. Proven ability to deliver business process improvement and technology development, resulting in improved customer satisfaction and reduced costs.

The candidate was responsible for driving a programme of digital transformation and business process improvement using Lean Six Sigma. This enabled the organisation to become more efficient and effective in its operations, and to provide better customer service. The candidate was able to identify areas for improvement, develop and implement solutions, and to measure and report on the success of the changes made.

Delivered Sky's £35M Strategic Over the Top TV platform from concept through to delivery and encompassing teams across IT, Broadcast, Product and Finance. Agile architecture enabled International expansion of Sky Over the Top TV Services into Europe. Programme was designed, funded and executed on time and within budget.