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Information Technology Information Technology
Business and Process Optimisation Business and Process Optimisation Data Transformation and Warehousing Data Transformation and Warehousing System Implementation System Implementation
About me

I am an experienced data analyst and operations specialist who specializes in leveraging advanced analytics tools to extract actionable insights from complex datasets. I have expertise in creating compelling reports and dashboards using Microsoft Excel, Power BI, and Python. I also have experience in operations, process optimization, cross-functional collaboration, and stakeholder management.

Data Analysis Data Visualization Problem Solving Communication
Agile MethodologiesBusiness AnalysisBusiness Process ImprovementCommunicationData AnalysisData VisualizationIT Risk ManagementKnowledge TransferProblem SolvingProject ManagementSQLTeam Management
Mar, 2022
Sep, 2022
operations specialist
Information TechnologyInformation Technology
As an Operations specialist with 6 months of experience, I developed and maintained interactive customer insights reports and dashboards in Gainsight, executed strategies for deploying email outreaches, led multiple projects focused on organizing and categorizing data, and played a vital role in streamlining data entry and clean-up workflows. These efforts resulted in a 10% increase in customer engagement, improved data integrity and accessibility, and a remarkable improvement of 20% in efficiency and productivity.
Key responsibilities Key responsibilities
  • Developed customer insights reports
  • Deployed email outreaches
  • Organized data
  • Streamlined data entry
Key achievements Key achievements
  • Increased customer engagement
  • Improved data integrity
  • Improved data accessibility
  • Improved efficiency
Aug, 2019
Jan, 2021
order processing analyst
Information TechnologyInformation Technology
Order Processing
I have 2 years of experience as an Order Processing Analyst. My responsibilities include facilitating end to end order to invoice and data management process in Oracle and Salesforce, collaborating with cross-functional stakeholders worldwide, conducting knowledge transfer sessions, and ensuring 100% accuracy. My achievements include optimizing order fulfillment, fostering seamless comprehension, and demonstrating adept global collaboration.
Key responsibilities Key responsibilities
  • Facilitate order management
  • Collaborate with stakeholders
  • Transfer knowledge
  • Ensure accuracy
Key achievements Key achievements
  • Optimized order fulfillment
  • Seamless comprehension
  • 100% accuracy
  • Global collaboration
Jun, 2017
Jun, 2019
senior analyst
Order Management
As a Senior Analyst with two years of experience, I have played a crucial role within the Distribution & Fulfilment division of the Order Management Team. I have processed more than 200 orders per week with an average order value of US $1M. I have implemented process ideas to improve the efficiency and accuracy of the service delivery process, resulting in reduced service delivery time by around 10% and increased customer satisfaction. I have also collaborated with the Reporting Team to develop and implement a comprehensive team efficiency tracker, utilizing data from Access DB, which helped improve team productivity.
Key responsibilities Key responsibilities
  • Processed orders
  • Improved efficiency
  • Increased customer satisfaction
  • Developed team efficiency tracker
Key achievements Key achievements
  • Reduced service delivery time
  • Increased order value
  • Improved accuracy
  • Improved team productivity