As an Operations specialist with 6 months of experience, I developed and maintained interactive customer insights reports and dashboards in Gainsight, executed strategies for deploying email outreaches, led multiple projects focused on organizing and categorizing data, and played a vital role in streamlining data entry and clean-up workflows. These efforts resulted in a 10% increase in customer engagement, improved data integrity and accessibility, and a remarkable improvement of 20% in efficiency and productivity.

I have 2 years of experience as an Order Processing Analyst. My responsibilities include facilitating end to end order to invoice and data management process in Oracle and Salesforce, collaborating with cross-functional stakeholders worldwide, conducting knowledge transfer sessions, and ensuring 100% accuracy. My achievements include optimizing order fulfillment, fostering seamless comprehension, and demonstrating adept global collaboration.

As a Senior Analyst with two years of experience, I have played a crucial role within the Distribution & Fulfilment division of the Order Management Team. I have processed more than 200 orders per week with an average order value of US $1M. I have implemented process ideas to improve the efficiency and accuracy of the service delivery process, resulting in reduced service delivery time by around 10% and increased customer satisfaction. I have also collaborated with the Reporting Team to develop and implement a comprehensive team efficiency tracker, utilizing data from Access DB, which helped improve team productivity.