Business and Process OptimisationData Transformation and WarehousingSystem Implementation
I am an experienced data analyst and operations specialist who specializes in leveraging advanced analytics tools to extract actionable insights from complex datasets. I have expertise in creating compelling reports and dashboards using Microsoft Excel, Power BI, and Python. I also have experience in operations, process optimization, cross-functional collaboration, and stakeholder management.
Data AnalysisData VisualizationProblem SolvingCommunication
As an Operations specialist with 6 months of experience, I developed and maintained interactive customer insights reports and dashboards in Gainsight, executed strategies for deploying email outreaches, led multiple projects focused on organizing and categorizing data, and played a vital role in streamlining data entry and clean-up workflows. These efforts resulted in a 10% increase in customer engagement, improved data integrity and accessibility, and a remarkable improvement of 20% in efficiency and productivity.
Developed customer insights reports
Deployed email outreaches
Streamlined data entry
Increased customer engagement
Improved data integrity
Improved data accessibility
order processing analyst
I have 2 years of experience as an Order Processing Analyst. My responsibilities include facilitating end to end order to invoice and data management process in Oracle and Salesforce, collaborating with cross-functional stakeholders worldwide, conducting knowledge transfer sessions, and ensuring 100% accuracy. My achievements include optimizing order fulfillment, fostering seamless comprehension, and demonstrating adept global collaboration.
Facilitate order management
Collaborate with stakeholders
Optimized order fulfillment
As a Senior Analyst with two years of experience, I have played a crucial role within the Distribution & Fulfilment division of the Order Management Team. I have processed more than 200 orders per week with an average order value of US $1M. I have implemented process ideas to improve the efficiency and accuracy of the service delivery process, resulting in reduced service delivery time by around 10% and increased customer satisfaction. I have also collaborated with the Reporting Team to develop and implement a comprehensive team efficiency tracker, utilizing data from Access DB, which helped improve team productivity.
Increased customer satisfaction
Developed team efficiency tracker
Reduced service delivery time
Increased order value
Improved team productivity
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