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About me

I am an experienced Information and Communication Technology (Programmers) and Management, Policy and Governance (Management Analysts and Consultants) specialist with 7 years of work experience. I specialize in developing efficient, effective, and secure solutions for a variety of organizations.

Inventory Management Quality Assurance Data Analysis Business Analysis
Business AnalysisData AnalysisInventory ManagementMarket ResearchQuality Assurance
Jan, 2023
Apr, 2023
digital business analyst
Education Provider
I am a Digital Business Analyst responsible for successfully delivering a fully integrated CRM solution for a prominent £8m education provider. My responsibilities include conducting market research, assessing existing problems, developing user interface and user experience prototypes, and conducting API testing. I have achieved successful implementation of the CRM solution, which has boosted revenue by 18%, and have also prioritised user needs and prepared an end-of-report.
Key responsibilities Key responsibilities
  • Conducted market research
  • Assessed existing problem
  • Developed prototypes
  • Conducted API testing
Key achievements Key achievements
  • Boosted revenue by 18%
  • Successful implementation of CRM solution
  • Prioritized user needs
  • Prepared end-of-report
Sep, 2019
Oct, 2022
business analyst
Financial ServicesFinancial Services
As a Business Analyst I was responsible for identifying business challenges through data analysis, implementing various data-related improvements, and actively participating in multiple SDLC phases. I utilised data analysis techniques to identify patterns, trends, and insights in financial data to understand and uncover underlying business challenges. My key achievements include a 30% increase in customer satisfaction, a 40% improvement in customer experience, the successful deployment of digital lending software, and the measurement of the impact of data-related solutions.
Key responsibilities Key responsibilities
  • Identify business challenges
  • Gather & document business requirements
  • Improve business processes
  • Participate in SDLC
Key achievements Key achievements
  • 30% customer satisfaction increase
  • 40% customer experience improvement
  • Deployed digital lending software
  • Measured impact of data-related solutions
Mar, 2016
Sep, 2019
junior business analyst
Financial ServicesFinancial Services
I was responsible for identifying business and process enhancement opportunities within the bank's retail sector. This involved proper gathering, analysis, and documentation of the identified needs, conducting meeting sessions with SMEs, identifying process gaps, facilitating JAD sessions, and collaborating with product owners. My key achievements included revealing a Year-on-Year (YOY) downward trend, digitizing loan and credit processes, and achieving an impressive 80% increase in loan earnings.
Key responsibilities Key responsibilities
  • Analyzing business needs
  • Gathering & documenting requirements
  • Facilitating JAD sessions
  • Collaborating with product owners
Key achievements Key achievements
  • Revealed YOY downward trend
  • Digitized loan processes
  • Identified process gaps
  • 80% increase in loan earnings