My job involves major decision making to onboard cutting edge and industry standard tools for automating IT landscape. I have provided an industry benchmark solution for managing canal transits and managed end to end integration for market proven SaaS solutions. I have worked with business managers to understand business processes and challenges and provided sophisticated solutions to reduce manual efforts and help make the right business decisions. I have also prepared process maps, gap analysis, defect analysis, and requirements analysis. I have expertise in user provisioning process, configuration, profile management, page layouts, scripting, workflows, and data loads.

As a Senior Techno Functional Business Analyst for a major shipping client, I was responsible for establishing and designing 'To-be' workflows post digitalization, designing high-level functional design mapping documents, understanding 'As-Is' workflows, setting up test interfaces, conducting large user group trainings, analyzing and cleansing decade old meta data, creating test data for reporting and dashboards, leading Data Analysts to design and build reports and dashboards, and managing user access provisioning in new apps.

As a Techno functional business analyst, I was responsible for managing the Oil & Shipping client's huge application portfolio. My responsibilities include being the single point of contact for all Ship Operators and Charterer issues, enhancing shipping applications, managing all on-going IT Shipping Projects, and identifying and mitigating pain areas. I have achieved success in estimating utilization & optimization, clarifying issues related to Shipping applications, mitigating the risk by identifying the core BAUs, and supporting the business by enhancing shipping applications. I have worked in an environment with MS SQL, C# .Net, HTML5, and Azure DevOps.

As a Lead Technical Specialist, I was responsible for leading a team of four and providing project efforts estimation to the higher management. I am also responsible for preparing Functional Design specifications and submitting them for internal and client audits for sign offs. My job also involves record, mapping, troubleshooting and running Transaction scripts to upload data from Excel or Access into SAP. I am also proficient in tasks like creating Profiles, Users, controlling data & security from Win-Central.

As a Technical Lead, my primary role is to increase Consumer revenue by extending our customer reach, capturing an increased share of the retirement segment, and increasing the efficiency of our distribution network. My responsibilities include conducting workshops for enhancements proposed, understanding existing business process flows of client, proposing business process flows based on client business functionality and aligned with application functionality, preparing business requirement document and detailed functional design document, and coordinating with the developers for the design and test interface functionalities. I have achieved increased customer reach, captured increased share, increased distribution network efficiency, and aligned application functionality.

As a Technical Lead, I have been responsible for the management of the client's CRM centre of excellence, evaluation of the business process flows and functionality of the application, identification and documentation of functional testing scenarios, and involvement in system testing and UAT. I have also provided inputs for Siebel, actively participated in defects solving with HP Quality Centre, and tested core banking applications such as Finacle, Finone, Flexi cube, Treasury and AML.

As a Senior Software Engineer, I was responsible for fixing support incidents and service requests, working with the technical lead in implementing the solution, developing technical documentation, and unit testing the enhancements. I also had the chance to be part of the critical system updates and P1, P2 resolutions. I was also involved in system integration development and fixing defects, as well as engaging with Business Analysts to understand requirements. I was part of the Siebel upgrade project, which upgraded from Siebel 8.1.1.4 to 8.1.1.14(Open UI) and integrated with Oracle EBS, Cards and P400.

As a Senior Software Engineer, working on a Retail client's Siebel CRM implementation, my role has involved process design for the Siebel loyalty application, end to end testing of the business process flow from Siebel loyalty to the Oracle POS, identifying and documenting functional gap analysis and testing scenarios, and preparing high-level design documents. Additionally, I have been involved in installing and configuring the Siebel application and integrating it with Oracle retail POS. I have a practical knowledge of Oracle retail applications such as RMS, ORWMS and SIM.

My responsibilities included configuring drill downs, customising Siebel objects, creating a local database, designing business workflows, creating scripts, creating business services, creating workflows and creating import objects. I was also involved in creating joins and dynamic pick lists to show additional information in applets, creating links and MVGs to establish parent-child relationships, and creating activities for contact objects. All these activities enabled the company to meet their business needs.

I worked for a major American global Information Technology company which develops and provides a wide variety of hardware components as well as software and related services to consumers, small & medium-sized businesses (SMBs) and large enterprises, including customers in the government, health, and education sectors. My responsibilities included managing a team of 15 to derive optimal solutions to improve project revenue, enhancing billability of the resources in a project by providing visibility to non-realized resource cost to the senior management, driving performance of the projects and providing cost effective analysis for optimizing the operating revenues, and sharing high end analytics to Senior Management for a better visibility. I was also responsible for determining staffing requirements by analyzing trends, including call volumes and patterns, staff productivity etc, segregation of the heads in the project to Billable, Budgeted & Invested categories, understanding the client requirements and work