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About me

I am an experienced Information and Communication Technology (ICT) manager with 16 years of work experience, 6 years of which in management roles. I have held a mid-level position and am passionate about helping my team succeed. I am a detail-oriented problem solver who enjoys working collaboratively.

Stakeholder Management Data Analysis Business Analysis Project Management
Business AnalysisData AnalysisProject ManagementStakeholder ManagementTeam Management
Jan, 2022
senior business consultant
Advertising Delivery
My job involves major decision making to onboard cutting edge and industry standard tools for automating IT landscape. I have provided an industry benchmark solution for managing canal transits and managed end to end integration for market proven SaaS solutions. I have worked with business managers to understand business processes and challenges and provided sophisticated solutions to reduce manual efforts and help make the right business decisions. I have also prepared process maps, gap analysis, defect analysis, and requirements analysis. I have expertise in user provisioning process, configuration, profile management, page layouts, scripting, workflows, and data loads.
Key responsibilities Key responsibilities
  • Managing stakeholders
  • Validating AI models
  • Performing analysis
  • Designing wireframes
Key achievements Key achievements
  • Generating AI insights
  • Designing dashboards
  • Risk and Impact analysis
  • Identifying bottle necks
Jan, 2020
Dec, 2021
senior techno functional business analyst
Mergers, Acquisitions, and IntegrationsMergers, Acquisitions, and Integrations
Oil & Gas Shipping
As a Senior Techno Functional Business Analyst for a major shipping client, I was responsible for establishing and designing 'To-be' workflows post digitalization, designing high-level functional design mapping documents, understanding 'As-Is' workflows, setting up test interfaces, conducting large user group trainings, analyzing and cleansing decade old meta data, creating test data for reporting and dashboards, leading Data Analysts to design and build reports and dashboards, and managing user access provisioning in new apps.
Key responsibilities Key responsibilities
  • Establishing workflows
  • Designing functional design
  • Conducting user trainings
  • Analyzing and cleansing data
Key achievements Key achievements
  • Onboarding new systems
  • Setting up test interfaces
  • Creating test data
  • Leading Data Analysts
Sep, 2016
Dec, 2019
techno functional business analyst
Mergers, Acquisitions, and IntegrationsMergers, Acquisitions, and Integrations
As a Techno functional business analyst, I was responsible for managing the Oil & Shipping client's huge application portfolio. My responsibilities include being the single point of contact for all Ship Operators and Charterer issues, enhancing shipping applications, managing all on-going IT Shipping Projects, and identifying and mitigating pain areas. I have achieved success in estimating utilization & optimization, clarifying issues related to Shipping applications, mitigating the risk by identifying the core BAUs, and supporting the business by enhancing shipping applications. I have worked in an environment with MS SQL, C# .Net, HTML5, and Azure DevOps.
Key responsibilities Key responsibilities
  • Single point of contact for all Ship Operators and Charterer issues
  • Enhancing shipping applications
  • Managing all on-going IT Shipping Projects
  • Identifying pain areas and its mitigation
Key achievements Key achievements
  • Estimating utilization & optimization
  • Clarifying issues related to Shipping applications
  • Mitigating the risk by identifying the core BAUs
  • Supporting the business by enhancing shipping applications
Dec, 2015
Aug, 2016
lead technical specialist
Mergers, Acquisitions, and IntegrationsMergers, Acquisitions, and Integrations
Shipping client
As a Lead Technical Specialist, I was responsible for leading a team of four and providing project efforts estimation to the higher management. I am also responsible for preparing Functional Design specifications and submitting them for internal and client audits for sign offs. My job also involves record, mapping, troubleshooting and running Transaction scripts to upload data from Excel or Access into SAP. I am also proficient in tasks like creating Profiles, Users, controlling data & security from Win-Central.
Key responsibilities Key responsibilities
  • Leading a team
  • Functional Design
  • Project estimation
  • Troubleshooting
Key achievements Key achievements
  • Optimising business processes
  • Centralised data management
  • Increased security
  • Decreased manual efforts
Feb, 2014
Nov, 2015
technical lead
As a Technical Lead, my primary role is to increase Consumer revenue by extending our customer reach, capturing an increased share of the retirement segment, and increasing the efficiency of our distribution network. My responsibilities include conducting workshops for enhancements proposed, understanding existing business process flows of client, proposing business process flows based on client business functionality and aligned with application functionality, preparing business requirement document and detailed functional design document, and coordinating with the developers for the design and test interface functionalities. I have achieved increased customer reach, captured increased share, increased distribution network efficiency, and aligned application functionality.
Key responsibilities Key responsibilities
  • Conducted workshops
  • Understanding existing business process
  • Proposed business process
  • Prepared business requirement
Key achievements Key achievements
  • Increased customer reach
  • Captured increased share
  • Increased distribution network efficiency
  • Aligned application functionality
Mar, 2013
Jan, 2014
technical lead
Financial ServicesFinancial Services
Financial Services
As a Technical Lead, I have been responsible for the management of the client's CRM centre of excellence, evaluation of the business process flows and functionality of the application, identification and documentation of functional testing scenarios, and involvement in system testing and UAT. I have also provided inputs for Siebel, actively participated in defects solving with HP Quality Centre, and tested core banking applications such as Finacle, Finone, Flexi cube, Treasury and AML.
Key responsibilities Key responsibilities
  • Leading team for CRM CoE
  • Evaluating Business Processes
  • Identifying & documenting testing scenarios
  • Involved in system testing & UAT
Key achievements Key achievements
  • Provided inputs for Siebel
  • Actively participated in defects solving
  • Data migration testing
  • Test execution & defects management
May, 2011
Feb, 2013
senior software engineer
Financial ServicesFinancial Services
As a Senior Software Engineer, I was responsible for fixing support incidents and service requests, working with the technical lead in implementing the solution, developing technical documentation, and unit testing the enhancements. I also had the chance to be part of the critical system updates and P1, P2 resolutions. I was also involved in system integration development and fixing defects, as well as engaging with Business Analysts to understand requirements. I was part of the Siebel upgrade project, which upgraded from Siebel to UI) and integrated with Oracle EBS, Cards and P400.
Key responsibilities Key responsibilities
  • Fixing support incidents
  • Implementing solutions
  • Developing technical documentation
  • Unit testing
Key achievements Key achievements
  • Integrated with Oracle EBS
  • Upgraded Siebel
  • System updates and P1, P2 resolutions
  • Raising any issues
Sep, 2010
Apr, 2011
senior software engineer
Retail Client
As a Senior Software Engineer, working on a Retail client's Siebel CRM implementation, my role has involved process design for the Siebel loyalty application, end to end testing of the business process flow from Siebel loyalty to the Oracle POS, identifying and documenting functional gap analysis and testing scenarios, and preparing high-level design documents. Additionally, I have been involved in installing and configuring the Siebel application and integrating it with Oracle retail POS. I have a practical knowledge of Oracle retail applications such as RMS, ORWMS and SIM.
Key responsibilities Key responsibilities
  • Process design
  • Testing business process flow
  • Gap analysis & testing scenarios
  • Design documents & distributed work
Key achievements Key achievements
  • Siebel application installed & configured
  • Integrated Siebel & Oracle POS
  • Practical knowledge of Oracle retail apps
  • High-level design documents
Jun, 2009
Aug, 2010
software engineer
My responsibilities included configuring drill downs, customising Siebel objects, creating a local database, designing business workflows, creating scripts, creating business services, creating workflows and creating import objects. I was also involved in creating joins and dynamic pick lists to show additional information in applets, creating links and MVGs to establish parent-child relationships, and creating activities for contact objects. All these activities enabled the company to meet their business needs.
Key responsibilities Key responsibilities
  • Configured drilldowns
  • Customized Siebel objects
  • Created local database
  • Designed business workflows
Key achievements Key achievements
  • Created scripts
  • Created business services
  • Created workflows
  • Created import objects
Feb, 2007
May, 2009
subject matter expert team manager
IT Company
I worked for a major American global Information Technology company which develops and provides a wide variety of hardware components as well as software and related services to consumers, small & medium-sized businesses (SMBs) and large enterprises, including customers in the government, health, and education sectors. My responsibilities included managing a team of 15 to derive optimal solutions to improve project revenue, enhancing billability of the resources in a project by providing visibility to non-realized resource cost to the senior management, driving performance of the projects and providing cost effective analysis for optimizing the operating revenues, and sharing high end analytics to Senior Management for a better visibility. I was also responsible for determining staffing requirements by analyzing trends, including call volumes and patterns, staff productivity etc, segregation of the heads in the project to Billable, Budgeted & Invested categories, understanding the client requirements and work
Key responsibilities Key responsibilities
  • Managing a team
  • Enhancing billability
  • Driving performance
  • Sharing analytics
Key achievements Key achievements
  • Optimizing revenue
  • Providing visibility
  • Cost effective analysis
  • Better visibility