I am a highly skilled Quality Analyst with over 6 years of experience in multiple domains, including airline, ecommerce, and banking projects. My expertise lies in ensuring the delivery of high-quality software solutions that meet the needs and expectations of clients and end-users. I am well-versed in various testing techniques, including functional testing, regression testing, performance testing, and user acceptance testing. Currently, I am working as a ServiceNow Quality Analyst and Administrator, leveraging my deep understanding of the ServiceNow platform to ensure its smooth functioning and optimize its performance.
Business AnalysisCustomer Relationship Management (CRM)LeadershipProblem SolvingProject ManagementQuality AssuranceQuality ManagementSoftware Development Life Cycle (SDLC)SQLTime Management
quality assurance engineer
My responsibilities include reviewing PBIs, preparing test scripts, tracking defects and leading a team. I have achieved goals, met deadlines, developed a team and completed learning and development activities.
- Reviewing PBIs
- Test Script Preparation
- Defects Tracking
- Leading a Team
- Achieving Goals
- Meeting Deadlines
- Developing Team
- Learning & Development
My main responsibilities include creating Agile boards, gathering Invision/requirement from PO and updating story with comments, creating and tracking Problems/Defects until closure. I have achieved a number of successes such as meeting deadlines and objectives, improving team productivity, developing effective solutions and ensuring quality standards.
- Creating Agile board
- Gathering Invision/requirement
- Updating story with comments
- Creating/tracking Problems/Defects
- Meeting deadlines and objectives
- Improving team productivity
- Developing effective solutions
- Ensuring quality standards
I was responsible for monitoring project progress, ensuring timely delivery, identifying and resolving issues, and maintaining quality standards. My key achievements included achieving on-time delivery goals, optimising project process, improving customer satisfaction, and increasing team efficiency.
- Monitoring project progress
- Ensuring timely delivery
- Identifying and resolving issues
- Maintaining quality standards
- Achieved on-time delivery goals
- Optimised project process
- Improved customer satisfaction
- Increased team efficiency
A Test specialist, performing Functional, Regression, Smoke, Security testing and Defect reporting for five ecommerce transportation domain apps. I have also been awarded the Passion of Testing certificate.
- Functional testing
- Regression testing
- Smoke testing
- Security testing
- Defect reporting
- Awarded Passion of Testing certificate
- Experience in ecommerce transportation domain apps
- 3 years of experience