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Financial Services Financial Services Information Technology Information Technology Technology Technology
Business and Process Optimisation Business and Process Optimisation Digital Transformation Digital Transformation System Implementation System Implementation
About me

A Business Analyst with 9 years combined industry experience in Information and Communication Technology, Digital and Design, Insurance/Financial Services, and Consulting. Skilled in managing stakeholder expectations and collaborating with SMEs for optimal business outcomes. Experienced in end-to-end (E2E) Software Development Life Cycle (SDLC) within Agile and Waterfall, demonstrating a strong understanding of the Business Analyst role. I have worked on various projects in the past and have a good understanding of the industry. I am always looking to learn new things and stay up to date with the latest technologies.

Data Analysis Gap Analysis
Data AnalysisGap Analysis
Jul, 2023
business analyst
Financial ServicesFinancial Services
Provided comprehensive analysis of customer data, identified system and process gaps, conducted workshops for gathering user stories and acceptance criteria, and collaborated with stakeholders and SMEs to validate requirements and diagrams.
Key responsibilities Key responsibilities
  • Analyse customer data
  • Identify system and process gaps
  • Conduct workshops for gathering user stories
  • Collaborate with stakeholders and SMEs
Key achievements Key achievements
  • Validated requirements and diagrams
  • Developed comprehensive customer data analysis
  • Improved system and process gaps
  • Gathered user stories and acceptance criteria
Feb, 2022
Jun, 2023
digital delivery business analyst
Information TechnologyInformation Technology
Digital Delivery
Provided expertise in digital transformation projects, gathering requirements, driving process change, and creating user stories. Designed an internal engagement programme to improve digital maturity, and produced training support documentation for an ERP system.
Key responsibilities Key responsibilities
  • Gathered requirements
  • Driving process change
  • Creating user stories
  • Designed internal engagement programme
Key achievements Key achievements
  • Improved digital maturity
  • Produced training documentation
  • Delivered digital transformation projects
  • Supported ERP system
Nov, 2020
Jan, 2022
business analyst
Information TechnologyInformation Technology
Business Analysis
Delivered successful integration of website with APIs, resulting in improved user experience. Conducted cost benefit analysis, documented scope definition, designed user experience, facilitated stakeholder workshops, produced AS-IS processes documentation, supported Product Owner, raised user stories, monitored project deliverables, and interacted with Application Support and Development teams.
Key responsibilities Key responsibilities
  • Conducted cost benefit analysis
  • Documented scope definition
  • Designed user experience
  • Facilitated stakeholder workshops
Key achievements Key achievements
  • Integrated website with APIs
  • Produced AS-IS processes documentation
  • Raised user stories
  • Monitored project deliverables
Feb, 2020
Oct, 2020
degital and ux designer
Information TechnologyInformation Technology
Digital UX
A Digital and UX Designer with experience in designing and developing websites for clients, resulting in increased online presence and sales. Implemented user-centered design principles to improve website navigation and user experience, resulting in higher conversion rates and customer satisfaction. Conducted user research and usability testing to gather insights and feedback that inform design decisions. Utilized various web design software and technologies such as HTML, CSS, and JavaScript to create visually appealing and responsive websites.
Key responsibilities Key responsibilities
  • Designing and developing websites for clients
  • Implementing user-centered design principles
  • Conducting user research and usability testing
  • Utilizing web design software and technologies
Key achievements Key achievements
  • Increased online presence and sales
  • Improved website navigation and user experience
  • Higher conversion rates and customer satisfaction
  • Informed design decisions
Feb, 2015
Mar, 2020
brand strategy and design
Brand strategy and design
Provided expertise and insight to over 300 businesses and brands across three continents, helping them to optimise customer satisfaction through better product positioning and strategy. Offered valuable advice and recommendations to clients to ensure their products and services are effectively positioned in the market.
Key responsibilities Key responsibilities
  • Provided expertise and insight to businesses and brands
  • Optimised customer satisfaction through better product positioning and strategy
  • Offered advice and recommendations to clients
  • Ensured products and services are effectively positioned in the market
Key achievements Key achievements
  • Helped over 300 businesses and brands
  • Improved customer satisfaction
  • Provided valuable advice and recommendations
  • Successfully positioned products and services