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About me
I am a resourceful, diligent and resilient business developer with experience in managing client relationships in the banking industry. I have extensive training in Business Analysis and I am currently studying an International Diploma in Business Analysis. I possess an acute attention to detail, superb problem-solving skills and I excel at examining company processes, finding opportunities for development and implementing successful methods that enhance operational efficiency and spur corporate growth. I also have an outstanding technical aptitude and an adaptability to bridge the gap between business stakeholders and technical teams.
Superpowers
Business AnalysisStakeholder ManagementGap AnalysisBusiness Process Improvement
As a Business Analyst with 3 months of experience, I have been working directly with a Senior Business Analyst to deploy a CRM Ticketing Software- Freshdesk for an IT consulting company. During this period, I have been applying all the knowledge acquired through the qualifications being studied alongside. My duties included staying abreast of industry best practices, documenting business processes, creating customer journey maps, liaising with key stakeholders, developing industry-standard templates, tracking KPIs, preparing documents, analysing data, engaging with stakeholders, and helping create and run test cases. I have successfully completed an entire project from planning to execution using the agile framework, deployed a CRM ticketing System- Freshdesk, improved Business Process and TAT for customer enquiries, and took part in user acceptance testing.
Key responsibilities
Staying abreast of industry best practices
Documenting business processes
Creating customer journey maps
Liaising with key stakeholders
Key achievements
Completed a project
Deployed a CRM ticketing System
Improved Business Process
Ran test cases
Mar, 2022
Sep, 2022
senior relationship manager corporate banking
Financial Services
Financial Services
As a Senior Relationship Manager in Corporate Banking, I built and maintained long-lasting professional relationships with key clients and stakeholders to realise their individual demands, goals and objectives, provided specialised solutions and first-rate client care. I created and carried out strategic account plans, explored new business possibilities, conducted financial analyses, and collaborated with internal teams to guarantee smooth product or service delivery. I was recognised for my contribution to consistent growth in assets, liabilities and profitability for the bank.
Key responsibilities
Built client relationships
Created account plans
Engaged stakeholders
Conducted financial analyses
Key achievements
Consistent growth in assets
Client retention
Revenue growth
Customer satisfaction
Aug, 2019
Feb, 2022
relationship manager and team leader
Financial Services
Banking
I have been responsible for identifying and exploring new business prospects, conducting analysis of clients' needs, managing cross-functional business stakeholders, expanding reach and finding new business prospects, and maintaining client accounts. I have been consistently noticed for contribution to consistent growth in assets, liabilities and profitability for the bank, and have been quickly recognised for reliable display of business acumen, an outstanding ability to manage professional relationships and an expert skillset in credit analysis.
Key responsibilities
Identifying business prospects
Analyzing clients' needs
Managing stakeholders
Finding new business prospects
Key achievements
Growth in assets
Business acumen
Client happiness
Development possibilities
Jul, 2014
Jul, 2019
associate relationship officer
Financial Services
Financial Services
As an Associate Relationship Officer, I have identified and explored new business prospects, conducted analyses of clients' requirements, managed cross-functional business stakeholders, and actively expanded reach and found new business prospects. I have consistently been noticed for contributing to consistent growth in assets, liabilities and profitability for the bank, as well as for my reliable display of business acumen, outstanding ability to manage professional relationships and expert skillset in credit analysis.
Key responsibilities
Identify & explore prospects
Analyse clients' requirements
Manage cross-functional stakeholders
Expand reach & find prospects
Key achievements
Contributed to growth
Reliable display of business acumen
Outstanding ability to manage relationships
Expert skillset in credit analysis
Jun, 2010
Jun, 2014
junior relationship office
Financial Services
Financial Services
My duties included identifying and exploring new business prospects, conducting analyses of clients' requirements, managing cross-functional business stakeholders, and expanding reach. My accomplishments included consistent growth in assets, reliable display of business acumen, managing professional relationships, and expert skillset in credit analysis.
Key responsibilities
Identified business prospects
Analysed clients' needs
Managed stakeholders
Expanded reach
Key achievements
Growth in assets
Business acumen
Managed relationships
Credit analysis
Oct, 2008
May, 2010
customer service representative
Financial Services
Financial Services
I have identified and explored new business prospects to onboard new customers, conducted extensive analyses of clients' requirements and demands, managed cross-functional business stakeholders, and actively expanded reach and found new business prospects. My accomplishments include contributing to growth in assets, displaying reliable business acumen, managing professional relationships, and possessing an expert skillset in credit analysis.
Key responsibilities
Explored new business prospects
Conducted analyses of clients' requirements
Managed cross-functional business stakeholders
Expanded reach and found new prospects
Key achievements
Contributed to growth in assets
Reliable display of business acumen
Outstanding ability to manage relationships
Expert skillset in credit analysis
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