As a Senior Analyst and Project Leader with 4 years of experience, I have led NPS improvement projects resulting in a 15-point score increase, implemented data-driven strategies to enhance customer experience and reduce complaints by 25%, utilized critical thinking to solve problems and improve team operations, and mentored junior team members and developed training programs on customer experience best practices. I have conducted in-depth analysis of customer feedback to identify trends, pain points, and areas for improvement, resulting in increased customer satisfaction by 20%. I have also demonstrated proficiency in data analysis tools such as Excel, Power BI and Tableau, and leveraged these skills to create insightful and visually compelling reports for stakeholders. I have also led customer retention projects, resulting in a 10% increase in repeat business, and streamlined processes for gathering and analyzing customer feedback, resulting in a more efficient and effective feedback loop.

As a Business Development Intern, I was responsible for creating informative content to raise awareness on social media platforms, collaborating with law enforcement to analyse patterns of sexual assault cases, contributing to the design and planning of a successful mobile application rollout. I achieved success in raising awareness on social media, having a successful mobile app rollout, collaborating with law enforcement and creating informative content.