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About me

I am a Business Analyst with over 9 years’ experience in supporting Business Strategy by investigating and analysing business operations. I work within constraints to improve business processes by taking a holistic view and by engaging with appropriate stakeholders throughout the project or change lifecycle. I am confident in creating alignment between stakeholders’ perspectives and business objectives. Building, improving, and defining processes are few of my abilities, I’ve gained experience across multiple organisations from a variety of industries and understand the software development lifecycle including, quality assurance, implementation, maintenance & support aspects of a business.  I am confident in working with development teams by defining effective ways of working and using Agile principles.

Problem Solving Communication Analytical Thinking Business Analysis
Agile MethodologiesAnalytical ThinkingBusiness AnalysisChange ControlCommunicationCustomer ServiceGap AnalysisProblem SolvingProcess ImprovementSolution DesignStakeholder Management
Apr, 2022
Jun, 2022
senior business analyst uka public safety
Public SectorPublic Sector
Public Safety
As a Senior Business Analyst at the National Crime Agency (NCA), I am responsible for understanding and documenting the IT infrastructure of the organization, gathering requirements, conducting workshops and collaborating with teams to check the feasibility of redesigning or adopting into a new platform. I have achieved understanding of the IT infrastructure, documented applications used, produced process models and checked the feasibility of redesign.
Key responsibilities Key responsibilities
  • Engage with stakeholders
  • Gather requirements
  • Conduct workshops
  • Collaborate with teams
Key achievements Key achievements
  • Understand IT infrastructure
  • Document applications used
  • Produce process models
  • Check feasibility of redesign
Jan, 2022
Mar, 2022
senior business analyst cyber security
Financial ServicesFinancial Services
As a Senior Business Analyst Cyber Security, I was part of the Cyber Security Trusted Infrastructure project. My main responsibilities included introducing new ways of working, adapting SAFe Framework to development teams, analyzing gaps and brainstorming for ideas to improve the current processes. I also participated in product backlog grooming, refined planning and other sprint ceremonies. My achievements included aiding Release Train Engineer and Project Manager in PI planning, forecasting and reporting.
Key responsibilities Key responsibilities
  • Introducing new ways
  • Analyzing gaps
  • Product backlog grooming
  • Aid Release Train Engineer
Key achievements Key achievements
  • Adapting SAFe Framework
  • Brainstorm for ideas
  • Collecting and clarifying information
  • PI planning, forecasting and reporting
Apr, 2020
Jan, 2022
agile business analyst in digital services and technology dst
Digital Services and Technology
I worked within a Cyber Security Trusted Infrastructure project, aimed at delivering key security products and services. I was responsible for introducing new ways of working and adapting the SAFe Framework for development teams. I also collaborated with project stakeholders in analysing gaps and brainstorming ideas to improve current processes. I participated in product backlog grooming, refining, planning and other sprint ceremonies, and acted in an advisory role for the development team to collect and clarify information to meet sprint goals. I aided the Release Train Engineer and Project Manager with PI planning, forecasting and reporting.
Key responsibilities Key responsibilities
  • Introducing new ways of working
  • Analyzing gaps and brainstorming
  • Participating in sprint ceremonies
  • Advising development teams
Key achievements Key achievements
  • Adapted SAFe Framework
  • Improved processes
  • Collaborated with stakeholders
  • Aided Release Train Engineer
Jun, 2020
Jan, 2022
statistical production platform engineer
Information TechnologyInformation Technology
Statistical Production
I have been working with Statistical Production Platform (SPP) in replacing legacy applications to benefit our social and business surveys. This has involved introducing new capability such as Business Process management tools (BPM) to meet the future needs of complex business processes and statistical pipelines. My role involves analysing Statistical Methods, documenting specifications, eliciting requirements, facilitating collaborations, implementing ways of working documents, and leading and communicating the importance of requirements traceability. I have received recognition award and appreciation for connecting and communicating with various stakeholders across three Directorates (DST, MDR & PPP).
Key responsibilities Key responsibilities
  • Analysing Statistical Methods
  • Documenting Specifications
  • Eliciting Requirements
  • Facilitating Collaborations
Key achievements Key achievements
  • Recognition Award
  • Connecting & Communicating
  • Agile Methodologies
  • Requirements Traceability
Apr, 2020
Jun, 2020
cloud infrastructure and architecture secondment
Cloud Services
As a Cloud infrastructure and architecture secondment with 2 months of experience, I have worked with the CIA team on the critical Data Ingest service. My responsibilities included investigating business processes to identify opportunities for service improvements, documenting information flows and sources, outlining process improvements to enable automation, and facilitating solution design. My achievements included receiving a recognition award and appreciation from teams, as well as increasing efficiency and reducing cost.
Key responsibilities Key responsibilities
  • Investigate business processes
  • Document information flows
  • Outline process improvements
  • Facilitate solution design
Key achievements Key achievements
  • Recognition award
  • Appreciation from teams
  • Increased efficiency
  • Reduced cost
Aug, 2019
Apr, 2020
agile business analyst
Agile Consultancy
I have worked as an Agile Business Analyst for 8 months on an ERP development project for multiple modules. My role was to identify and investigate current issues, engage with stakeholders to understand their perspective, analyze current activities, design To-Be activities, create business process models, update requirements catalogue, build product backlog, and facilitate collaboration between stakeholders and the development team.
Key responsibilities Key responsibilities
  • Investigated current situation
  • Engaged with stakeholders
  • Analyzed current activities
  • Designed To-Be activities
Key achievements Key achievements
  • Created business process models
  • Updated requirements catalogue
  • Built product backlog
  • Facilitated collaboration
Jan, 2019
Jul, 2019
business analyst
Financial ServicesFinancial Services
SmartDCC Communications
I was responsible for identifying and supporting Business Process Improvement work and producing various models. This included refining process models to support existing business processes, developing As-Is and To-Be process models to show improvement and the benefits for stakeholders, identifying and documenting relationships between processes, and producing and maintaining functional and non-functional requirements. Through this role, I improved business processes, created product backlogs, conducted workshops, and planned and created processes for an Agile environment.
Key responsibilities Key responsibilities
  • Refined Process Models
  • Developed As-Is & To-Be models
  • Identified & documented relationships
  • Produced & maintained requirements
Key achievements Key achievements
  • Improved business processes
  • Created product backlog
  • Conducted workshops
  • Planned & created process
Jan, 2012
Mar, 2018
business analyst
Financial ServicesFinancial Services
Financial Services
As a Business Analyst, I was involved in projects such as Data Protection, Business Data Analysis and Compliance/Quality Assurance. During these projects, I conducted interviews and workshops, developed and documented business needs, created user stories and acceptance criteria, monitored and audited SAR database, identified and documented modelling tasks, created 'As-Is' process maps, developed prototypes to show requirements and product was developed in iterative & incremental manner.
Key responsibilities Key responsibilities
  • Conducted interviews and workshops
  • Developed and documented business needs
  • Created user stories and acceptance criteria
  • Monitored and audited SAR database
Key achievements Key achievements
  • Identified and documented modelling tasks
  • Created 'As-Is' process maps
  • Developed prototypes to show requirements
  • Product was developed in iterative & incremental manner
Oct, 2009
Jan, 2012
sales and customer service account management
I have been a Sales and Customer Service Account Manager for the past 3 years. My responsibilities included answering product and service questions, dealing with account related issues and to recommend/sell appropriate services. During my time in this role, I have managed to increase customer satisfaction, developed customer loyalty, achieved sales targets and managed customer accounts.
Key responsibilities Key responsibilities
  • Answering product queries
  • Dealing with account issues
  • Recommending services
  • Selling services
Key achievements Key achievements
  • Increased customer satisfaction
  • Developed customer loyalty
  • Achieved sales targets
  • Managed customer accounts