Business and Process OptimisationData Transformation and WarehousingDigital Transformation
Regulatory ChangeSystem and Cloud Development TestingSystem ImplementationTarget Operating Model Design
I am an experienced Information and Communication Technology (Programmers) and Management, Policy and Governance (Management Analysts and Consultants) specialist with 19 years of work experience, including 7 years of management experience. I have a mid-level position and specialize in providing solutions to complex problems.
Problem SolvingCommunicationAnalytical ThinkingBusiness Analysis
As a Senior Business Analyst at the National Crime Agency (NCA), I am responsible for understanding and documenting the IT infrastructure of the organization, gathering requirements, conducting workshops and collaborating with teams to check the feasibility of redesigning or adopting into a new platform. I have achieved understanding of the IT infrastructure, documented applications used, produced process models and checked the feasibility of redesign.
Engage with stakeholders
Collaborate with teams
Understand IT infrastructure
Document applications used
Produce process models
Check feasibility of redesign
senior business analyst cyber security
As a Senior Business Analyst Cyber Security, I was part of the Cyber Security Trusted Infrastructure project. My main responsibilities included introducing new ways of working, adapting SAFe Framework to development teams, analyzing gaps and brainstorming for ideas to improve the current processes. I also participated in product backlog grooming, refined planning and other sprint ceremonies. My achievements included aiding Release Train Engineer and Project Manager in PI planning, forecasting and reporting.
Introducing new ways
Product backlog grooming
Aid Release Train Engineer
Adapting SAFe Framework
Brainstorm for ideas
Collecting and clarifying information
PI planning, forecasting and reporting
agile business analyst in digital services and technology dst
Digital Services and Technology
I worked within a Cyber Security Trusted Infrastructure project, aimed at delivering key security products and services. I was responsible for introducing new ways of working and adapting the SAFe Framework for development teams. I also collaborated with project stakeholders in analysing gaps and brainstorming ideas to improve current processes. I participated in product backlog grooming, refining, planning and other sprint ceremonies, and acted in an advisory role for the development team to collect and clarify information to meet sprint goals. I aided the Release Train Engineer and Project Manager with PI planning, forecasting and reporting.
Introducing new ways of working
Analyzing gaps and brainstorming
Participating in sprint ceremonies
Advising development teams
Adapted SAFe Framework
Collaborated with stakeholders
Aided Release Train Engineer
statistical production platform engineer
I have been working with Statistical Production Platform (SPP) in replacing legacy applications to benefit our social and business surveys. This has involved introducing new capability such as Business Process management tools (BPM) to meet the future needs of complex business processes and statistical pipelines. My role involves analysing Statistical Methods, documenting specifications, eliciting requirements, facilitating collaborations, implementing ways of working documents, and leading and communicating the importance of requirements traceability. I have received recognition award and appreciation for connecting and communicating with various stakeholders across three Directorates (DST, MDR & PPP).
Analysing Statistical Methods
Connecting & Communicating
cloud infrastructure and architecture secondment
As a Cloud infrastructure and architecture secondment with 2 months of experience, I have worked with the CIA team on the critical Data Ingest service. My responsibilities included investigating business processes to identify opportunities for service improvements, documenting information flows and sources, outlining process improvements to enable automation, and facilitating solution design. My achievements included receiving a recognition award and appreciation from teams, as well as increasing efficiency and reducing cost.
Investigate business processes
Document information flows
Outline process improvements
Facilitate solution design
Appreciation from teams
agile business analyst
I have worked as an Agile Business Analyst for 8 months on an ERP development project for multiple modules. My role was to identify and investigate current issues, engage with stakeholders to understand their perspective, analyze current activities, design To-Be activities, create business process models, update requirements catalogue, build product backlog, and facilitate collaboration between stakeholders and the development team.
Investigated current situation
Engaged with stakeholders
Analyzed current activities
Designed To-Be activities
Created business process models
Updated requirements catalogue
Built product backlog
I was responsible for identifying and supporting Business Process Improvement work and producing various models. This included refining process models to support existing business processes, developing As-Is and To-Be process models to show improvement and the benefits for stakeholders, identifying and documenting relationships between processes, and producing and maintaining functional and non-functional requirements. Through this role, I improved business processes, created product backlogs, conducted workshops, and planned and created processes for an Agile environment.
Refined Process Models
Developed As-Is & To-Be models
Identified & documented relationships
Produced & maintained requirements
Improved business processes
Created product backlog
Planned & created process
As a Business Analyst, I was involved in projects such as Data Protection, Business Data Analysis and Compliance/Quality Assurance. During these projects, I conducted interviews and workshops, developed and documented business needs, created user stories and acceptance criteria, monitored and audited SAR database, identified and documented modelling tasks, created 'As-Is' process maps, developed prototypes to show requirements and product was developed in iterative & incremental manner.
Conducted interviews and workshops
Developed and documented business needs
Created user stories and acceptance criteria
Monitored and audited SAR database
Identified and documented modelling tasks
Created 'As-Is' process maps
Developed prototypes to show requirements
Product was developed in iterative & incremental manner
sales and customer service account management
I have been a Sales and Customer Service Account Manager for the past 3 years. My responsibilities included answering product and service questions, dealing with account related issues and to recommend/sell appropriate services. During my time in this role, I have managed to increase customer satisfaction, developed customer loyalty, achieved sales targets and managed customer accounts.
Answering product queries
Dealing with account issues
Increased customer satisfaction
Developed customer loyalty
Achieved sales targets
Managed customer accounts
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