My job is to help develop and sustain a rapidly expanding organisation within the organisation. My key responsibilities include Headcount & Budget management across 12 countries within Western Europe, review and develop onboarding procedures, develop accreditation catalogue and up-skilling initiatives, and build a cross country community. My achievements include rapidly expanding the organisation, 10% growth per month, up-skilling initiatives and introducing a cultural shift.

As a Technical Advisor, I was responsible for weekly reviews of KPIs, driving virtual teams, working 1:1 with team members to upskill and develop their careers, leading the team to be successful as a unit, enabling cross team collaborations, reviewing customer infrastructures and providing solutions, de-escalating complicated scenarios, and creating new initiatives and delivering them.

As a SCCM Support Engineer with 3 years of experience, I have been responsible for supporting clients across EMEA with the System Center Configuration Manager technology. My key responsibilities included case handling, critical case handling, phone and remote live troubleshooting, log analysis and action plan building. My key achievements included designing and implementing global deployments of Modern Work products, ensuring customer expectations were met, timely case handling and phone and remote live troubleshooting.

I have been supporting clients across EMEA with the System Center Configuration Manager technology. My key responsibilities include case handling, critical case handling, phone and remote live troubleshooting, log analysis and action plan building. I have achieved successful global deployments of Modern Work products via SCCM, synchronised with account managers to ensure customer satisfaction and met customer expectations in high pressure support scenarios.

As an IT support analyst, I was responsible for supporting clients across EMEA with the System Center Configuration Manager technology. My key responsibilities included case handling, critical case handling, phone and remote troubleshooting, log analysis and action plan building. My achievements included designing and implementing global deployments of all Modern Work products via SCCM, ensuring customer had the correct expectations, resolving 15-20 cases, and providing 1:1 support until the issue was resolved.

As a Desktop Support Analyst, I have been responsible for supporting clients across EMEA with the System Center Configuration Manager technology. This includes case handling (typically with 15-20 cases at a time), critical case handling (1:1 support until the issue is resolved), phone & remote live troubleshooting, log analysis and action plan building, and designing & implementing global deployments of all Modern Work products via SCCM. I have also been responsible for synchronising with account managers to ensure that the customer had the correct expectations.

As a Service Desk Analyst, I was responsible for supporting clients across EMEA with the System Center Configuration Manager technology. My key responsibilities included case handling, critical case handling, phone & remote live troubleshooting, log analysis and action plan building. I also achieved global deployments of all Modern Work products via SCCM, synchronising with account managers to ensure customer had the correct expectations and managing customer expectations to ensure customer satisfaction.

I have been working as a System Center Configuration Manager technology support worker for the past two and a half years, covering clients across EMEA. My key responsibilities include case handling, critical case handling, log analysis and action plan building, phone and remote live troubleshooting, and designing and implementing global deployments of Modern Work products. I have achieved 1:1 support resolution, high pressure support, global deployments and customer expectation fulfilment.

As an IT Analyst, I supported clients across EMEA with the System Center Configuration Manager technology. My key responsibilities included case handling, critical case handling, troubleshooting, and designing and implementing global deployments. I achieved successful troubleshooting, global deployments, customer expectations met, and timely resolution of cases.

As an IT technician with 2 years of experience, I have been supporting clients across EMEA with the System Center Configuration Manager technology. My key responsibilities included case handling, critical case handling, phone & remote troubleshooting, log analysis and action plan building. My achievements include global deployments of Modern Work products, synchronising with account managers to ensure customer had the correct expectations and resolving critical cases.