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Change Analyst
Financial Services Financial Services
Business and Process Optimisation Business and Process Optimisation Financial Crime and Compliance Financial Crime and Compliance Regulatory Change Regulatory Change
About me

I am a highly experienced Risk & Financial Crime Compliance Manager with 23 years of work experience, including 14 years of management experience. I have achieved a senior-level position in my professional career and I am passionate about my job and the results I can achieve.

Regulatory Compliance Risk Governance Risk Identification and Assessment Risk Management
LeadershipQuality AssuranceRegulatory ComplianceRisk GovernanceRisk Identification and AssessmentRisk ManagementRisk MitigationStakeholder Management
Jul, 2022
financial crime policy and framework lead and deputy mlco
Financial ServicesFinancial Services
Financial crime
Delivered inaugural Financial Crime policy suite with regulatory uplifts for multiple jurisdictions, led awareness sessions and workshops, directed independent reviews, transformed reporting, designed Risk Appetite statements, enhanced Quality Assurance model, implemented control framework, managed budget.
Key responsibilities Key responsibilities
  • Delivered inaugural Financial Crime policy suite
  • Led awareness sessions and workshops
  • Directed independent reviews
  • Transformed reporting
Key achievements Key achievements
  • Designed Risk Appetite statements
  • Enhanced Quality Assurance model
  • Implemented control framework
  • Managed budget
Jan, 2016
Dec, 2019
money laundering reporting officer
Financial ServicesFinancial Services
Financial Crime Compliance
Provided senior stakeholder management with responsibility for compliance and financial crime. Delivered budget of £1m+ to review systems/controls/policy compliance, risk culture and enhance FCC position. Led Independent Commission of Banking (ICB) Project, ensuring FCC and Conduct risks were considered in terms of migrating customers. Engaged with Gibraltar Financial Services Commission/FCA/PRA, including reporting, breach management and oversight of systems and controls. Identified emerging issues and strengthened controls for Correspondent Banking, Politically Exposed Persons and Event Driven Reviews.
Key responsibilities Key responsibilities
  • Managing senior stakeholders
  • Reviewing systems/controls/policy compliance
  • Engaging with regulators
  • Identifying emerging issues
Key achievements Key achievements
  • Delivering budget of £1m+
  • Led ICB project
  • Strengthened controls for Correspondent Banking
  • Enhanced FCC position
Jan, 2019
Dec, 2020
customer due diligence cdd programme lead
Financial ServicesFinancial Services
Compliance and Quality Assurance
Responsible for ensuring compliance with regulatory requirements and commitments, led innovative workstreams and policy updates, designed a new CDD Quality Assurance framework, and trained staff on reporting suspicious activity. Streamlined processes and boosted operational efficiency across multiple locations.
Key responsibilities Key responsibilities
  • Ensure compliance with regulatory requirements
  • Implement policy updates
  • Design CDD Quality Assurance framework
  • Train staff on reporting suspicious activity
Key achievements Key achievements
  • Streamlined processes
  • Boosted operational efficiency
  • Led innovative workstreams
  • Created new CDD framework
Jan, 2014
Dec, 2016
financial crime advisory manager uk and republic of ireland
Financial ServicesFinancial Services
Financial crime advisory
Managed oversight of AML Change Programme, prepared regulatory reports, input into NatWest policy, conducted impact assessments, designed training material and delivered webinars/presentations, FCC Lead for re-entry to mortgage intermediary market in RoI.
Key responsibilities Key responsibilities
  • Managing AML Change Programme
  • Preparing regulatory reports
  • Inputting into NatWest policy
  • Conducting impact assessments
Key achievements Key achievements
  • Designing training material
  • Delivering webinars/presentations
  • FCC Lead for re-entry to mortgage intermediary market in RoI
  • 11 months experience
Jan, 2013
Dec, 2014
financial ombudsman liaison manager
Financial ServicesFinancial Services
Financial ombudsman
Managed Financial Ombudsman teams in Belfast/Dublin, maintained ownership of Quality Assurance process, coached staff across multiple teams/locations, and received diploma from Queen Margaret University in Dispute Resolution.
Key responsibilities Key responsibilities
  • Managed Financial Ombudsman teams
  • Maintained Quality Assurance process
  • Coached staff across multiple teams/locations
  • Received diploma from university
Key achievements Key achievements
  • 11 months experience
  • Managed teams in Belfast/Dublin
  • Coached staff in multiple locations
  • Received diploma in Dispute Resolution
Jan, 2011
Dec, 2013
quality assurance manager complaints team
Financial ServicesFinancial Services
Banking services
Managed a team in the Complaints Handling Unit of Ulster Bank, responsible for risk management and process optimisation. Developed and implemented an operational model, resulting in a 50% reduction in average handling time and a 'Best in Class' Quality Assurance ranking across the Group.
Key responsibilities Key responsibilities
  • Managing a team in the Complaints Handling Unit
  • Risk management and process optimisation
  • Developing and implementing an operational model
  • Monitoring and improving Quality Assurance
Key achievements Key achievements
  • Reducing average handling time by 50%
  • Achieving a 'Best in Class' Quality Assurance ranking
  • Optimising operational processes
  • Meeting customer service standards