I am an experienced Production Manager and System Developer/Analyst, with 2 years of management experience. I am looking for opportunities to contribute to the growth of the organisation. I have a passion for technology and strive to stay up-to-date with the latest trends.
Agile MethodologiesCommunicationCustomer ServiceLeadershipProblem SolvingProject ManagementTime Management
customer service representative
As a Customer Service Representative my main duties included maintaining and opening customer accounts, resolving product or service problems, clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting corrections or adjustments and following up to ensure resolution. I also processed customer adjustments to maintain financial accounts.
- Maintained customer accounts
- Resolved product/service problems
- Explained best solutions
- Processed customer adjustments
- Clarified customer complaints
- Determined problem cause
- Expedited corrections/adjustments
- Followed up to ensure resolution
I have managed a team of technicians and engineers to optimise production and reduce downtime. I have developed project plans, budgets, and timelines for various maintenance and improvement projects, conducted risk assessments and implemented mitigation strategies, and collaborated with cross-functional teams to troubleshoot and resolve technical issues. I have also led an engineering team in developing cutting-edge automation systems to improve production quality and efficiency by 18%, and developed workflow charts and diagrams to define process and procedure used in problem solving and process optimisation. Lastly, I have collaborated with cross-functional teams such as Design, Quality, and Purchasing to create complete production cycles.
- Manage technicians and engineers
- Oversee maintenance and repair
- Develop project plans
- Conduct risk assessments
- Developed automation systems
- Improved production quality
- Created production cycles
- Troubleshoot and resolve issues