As a Customer Service Representative my main duties included maintaining and opening customer accounts, resolving product or service problems, clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting corrections or adjustments and following up to ensure resolution. I also processed customer adjustments to maintain financial accounts.

I have managed a team of technicians and engineers to optimise production and reduce downtime. I have developed project plans, budgets, and timelines for various maintenance and improvement projects, conducted risk assessments and implemented mitigation strategies, and collaborated with cross-functional teams to troubleshoot and resolve technical issues. I have also led an engineering team in developing cutting-edge automation systems to improve production quality and efficiency by 18%, and developed workflow charts and diagrams to define process and procedure used in problem solving and process optimisation. Lastly, I have collaborated with cross-functional teams such as Design, Quality, and Purchasing to create complete production cycles.