Partner has been successfully added to your Shortlist
Go to Shortlist or continue search
Shortlist 0
Other disciplines
Read more about levels here
Business Analyst
Financial Services Financial Services Industrial Industrial
Business and Process Optimisation Business and Process Optimisation Data Transformation and Warehousing Data Transformation and Warehousing Regulatory Change Regulatory Change
System Implementation System Implementation
See all
About me

I am an experienced Production Manager and System Developer/Analyst, with 2 years of management experience. I am looking for opportunities to contribute to the growth of the organisation. I have a passion for technology and strive to stay up-to-date with the latest trends.

Agile Methodologies Time Management Project Management Communication
Agile MethodologiesCommunicationCustomer ServiceLeadershipProblem SolvingProject ManagementTime Management
Jul, 2022
Nov, 2022
customer service representative
Financial ServicesFinancial Services
Customer Service
As a Customer Service Representative my main duties included maintaining and opening customer accounts, resolving product or service problems, clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting corrections or adjustments and following up to ensure resolution. I also processed customer adjustments to maintain financial accounts.
Key responsibilities Key responsibilities
  • Maintained customer accounts
  • Resolved product/service problems
  • Explained best solutions
  • Processed customer adjustments
Key achievements Key achievements
  • Clarified customer complaints
  • Determined problem cause
  • Expedited corrections/adjustments
  • Followed up to ensure resolution
Aug, 2019
Apr, 2021
mechanical supervisor
I have managed a team of technicians and engineers to optimise production and reduce downtime. I have developed project plans, budgets, and timelines for various maintenance and improvement projects, conducted risk assessments and implemented mitigation strategies, and collaborated with cross-functional teams to troubleshoot and resolve technical issues. I have also led an engineering team in developing cutting-edge automation systems to improve production quality and efficiency by 18%, and developed workflow charts and diagrams to define process and procedure used in problem solving and process optimisation. Lastly, I have collaborated with cross-functional teams such as Design, Quality, and Purchasing to create complete production cycles.
Key responsibilities Key responsibilities
  • Manage technicians and engineers
  • Oversee maintenance and repair
  • Develop project plans
  • Conduct risk assessments
Key achievements Key achievements
  • Developed automation systems
  • Improved production quality
  • Created production cycles
  • Troubleshoot and resolve issues