As a Commercial Insight Manager with two years of experience, I have used web analytics to inform business decisions around promotions. I have also developed automated reporting processes using Tableau for multiple stakeholders, streamlining data analysis and improving operational efficiency. I have provided strategic insights and recommendations to the business on the most effective promotional campaigns, including Black Friday sales, leading to increased customer engagement and sales (Uplift of over 20% in sales). I have also had direct line management to 2 employees.

As a Customer Insight Analyst with 10 months of experience, I have worked on a wide range of projects engaging with key stakeholders to meet the requests of the business, provided meaningful insight and deliverable actions. I have provided monthly/weekly reporting to senior stakeholders, marketing teams and others across the business, which saved hours per week for analysts. I have also developed an automated pricing tool, using python to model an optimization of the market given financial targets.

As a Customer Insight Analyst with 2 years of experience I have used PLSQL and Snowflake databases for ad hoc reporting, created tables used by other analysts, used Python and R for statistical modelling and created a prediction tool for Solar PV engagement after a marketing campaign. I have also presented statistical work to non-technical colleagues, identified issues in the database and made necessary arrangements for relevant teams to resolve the problem.

As a Pricing and Costing Analyst with 2 years of experience, I was responsible for internal reporting of the energy market and aiding different departments in gaining an understanding of the market. I also advised the pricing department on strategy, applied advanced excel knowledge and VBA to create a model for pricing, and met strict deadlines under pressure, providing information and analysis for senior stakeholders and the regulatory board.

As a Mathematical modelling developer with two years of experience, I was responsible for forecasting for adults and social care, as well as conducting statistical analysis to create models that predict total number of service users and cost for adult social care. I also hosted workshops to teach colleagues VBA coding. My achievements included successfully predicting service users and cost, developing mathematical models, creating forecasting models, and teaching colleagues VBA coding.