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Retail Retail
Business and Process Optimisation Business and Process Optimisation System Implementation System Implementation
About me
I am an Information and Communication Technology (IT R&D) Professional with 5 years of work experience. I specialize in developing and maintaining IT systems, networks, and software applications. My skills include problem-solving, troubleshooting, and customer service. I am also knowledgeable in the latest technologies and trends in the IT industry.
Customer Service Data Migration Time Management
Customer ServiceData AnalysisData MigrationProblem SolvingRegulatory ComplianceTime Management
Jan, 2023
research and data analyst
Data-driven solutions
Analyzed global data to support business improvement and strategy projects, developing analytical reports for fact-based decision-making, manipulating data to meet customer needs, and identifying key insights. Maintained and improved reporting infrastructure and ensured regulatory compliance. Demonstrated strong problem-solving skills, handling work effectively, meeting deadlines, and being flexible in achieving resolutions.
Key responsibilities Key responsibilities
  • Analyzing global data
  • Developing analytical reports
  • Maintaining and improving reporting infrastructure
  • Ensuring regulatory compliance
Key achievements Key achievements
  • Manipulating data to meet customer needs
  • Identifying key insights
  • Handling work effectively
  • Meeting deadlines
Sep, 2021
Dec, 2022
junior data consultant
Data Consulting
A highly experienced Data Consultant with a Masters in ISx4, specialising in the banking and financial sector. Expert in data migration, statistical model testing, and SQL analysis. Proven ability to work in teams with software consultants from other companies to complete projects for large banks and institutions.
Key responsibilities Key responsibilities
  • Data migration
  • Statistical Model Testing
  • SQL analysis
  • Team work
Key achievements Key achievements
  • Successful completion of master's degree
  • Contract offered on completion of master's
  • Worked in teams with software consultants
  • Completed projects for large banks and institutions
Sep, 2019
Jun, 2020
teaching assistant
Educational Support
The candidate provided teaching assistance in UCD Entrepreneurship classes. They supported students in their learning journey, helping them to develop their skills, knowledge and confidence. They were a source of guidance and advice, providing support to students during their studies. The candidate was a positive influence, inspiring and motivating students to reach their potential.
Key responsibilities Key responsibilities
  • Facilitate student learning
  • Provide guidance and support
  • Inspire and motivate students
  • Ensure student success
Key achievements Key achievements
  • Increased student engagement
  • Improved student performance
  • Provided a positive learning environment
  • Developed student confidence
Sep, 2016
Dec, 2018
Union cafe
A talented bartender with experience in managing and maintaining stock in a busy environment. Skilled in providing excellent customer service, able to work well under pressure and adapt to a fast-paced environment. Possesses a friendly and outgoing personality, and is committed to delivering the highest level of customer satisfaction.
Key responsibilities Key responsibilities
  • Managing and maintaining stock
  • Serving customers
  • Ensuring customer satisfaction
  • Maintaining a clean and tidy environment
Key achievements Key achievements
  • Successfully managed weekend and evening shifts during busy periods
  • Ensured customer satisfaction by providing excellent service
  • Developed strong relationships with customers
  • Maintained high standards of cleanliness and hygiene
Apr, 2018
Dec, 2018
front of house staff
Customer service experience
This candidate was responsible for greeting customers and providing sales support, such as upselling and cross selling. They were a part-time employee and provided an excellent customer service experience.
Key responsibilities Key responsibilities
  • Greeting customers
  • Sales support
  • Upselling
  • Cross selling
Key achievements Key achievements
  • Provided excellent customer service
  • Delivered sales targets
  • Maintained a high level of customer satisfaction
  • Developed strong relationships with customers