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Business Analyst
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Scrum Master
Financial Services Financial Services Pharmaceutical Pharmaceutical Retail Retail
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About me

I am a highly experienced Digital Consultant with an in-depth understanding of the ever-evolving digital landscape. I have excellent communication and presentation skills, enabling me to effectively convey complex digital concepts to stakeholders. I am also a strong project manager, overseeing digital initiatives from start to finish and ensuring successful implementation. I am committed to building long-term relationships based on trust and integrity.

Stakeholder Engagement Project Management Business Strategy Team Building
Agile MethodologiesAgile Project ManagementBusiness AnalysisBusiness StrategyBusiness TransformationContent Management Systems (CMS)Data AnalysisData MigrationDigital TransformationE-commerceLeadershipProcess ImprovementProduct DevelopmentProduct ManagementProgram ManagementProject ManagementStakeholder EngagementStakeholder ManagementTeam BuildingUX design
Jan, 2020
senior project manager iso20022 payments transformation
Financial ServicesFinancial Services
Financial Services
I am a Senior Project Manager with 4 years of experience in ISO20022 Payments Transformation. I have been responsible for delivering a high-profile and complex change programme within the Payments domain. I have managed a $9.2M budget for the fiscal year and successfully led and managed the development and entire integrated end to end regression testing for a number of markets for cross border payments in time for the CBPR+ deadline. I have also represented the programme and project to the ExCo, managed the project RAID and escalated where required, formalised the digital channels roadmap, prioritised requirements, planned end-to-end delivery and commercialization alongside our partner systems while collaborating with sponsors and other important business stakeholders.
Key responsibilities Key responsibilities
  • Manage project budget
  • Project governance implementation
  • Lead distributed team
  • Align plans and priorities
Key achievements Key achievements
  • Delivered multi-year project
  • Managed hiring freeze
  • Interlocked delivery plans
  • Resourced program successfully
Nov, 2016
Dec, 2019
senior agile digital business analyst/itpm
Financial ServicesFinancial Services
Digital Transformation
As a Senior Agile Digital Business Analyst/ITPM, my role is to help deliver customer experience journeys and propositions for Commercial Banking. I have worked closely with Design/UX/Engineering teams to deliver customer centric digital solutions. I have also been involved in the full project lifecycle from inception workshops to commercialisation. I have successfully delivered NetPlus and have acted as a Scrum Master and IT Project Manager. I have also been involved in BA best practices and forums to share knowledge and ideas.
Key responsibilities Key responsibilities
  • Delivering customer centric digital solutions
  • Defining operating model for rollout and usage of AEM
  • Scrum master and IT Project manager
  • Involved in full project lifecycle
Key achievements Key achievements
  • Transformed HSBCnet into modern global platform
  • Delivered AEM into the bank
  • Delivered NetPlus news/information portal
  • Shared knowledge, ideas and review outputs
Jan, 2013
Nov, 2016
senior business analyst
Financial ServicesFinancial Services
Financial Services
I was a Senior Business Analyst for 4 years at S&P. During this time I have managed key senior stakeholders within the business, in particular from within the EMEA and USA/LATAM region. My work has involved delivering business change/transformation, leading workshops with senior stakeholders to understand vision, strategy, product roadmaps, detailed requirements and business values achieved using technology. I have also acted as Delivery/Project manager on several projects, including the role of Scrum master, and created UX prototypes using Axure RP to explain user journeys and validate business requirements. My most recent project was leading the BA on the main analytical web application (Deal Analyser) used within the Structured Finance practice for credit and cash flow analysis (RMBS/ABS).
Key responsibilities Key responsibilities
  • Managing senior stakeholders
  • Delivering business change
  • Leading workshops
  • Acting as Delivery/Project manager
Key achievements Key achievements
  • Created UX prototypes
  • Delivered global projects
  • Tightly coupled ratings process
  • Delivered bespoke content management system
Mar, 2012
Dec, 2012
product owner
Financial ServicesFinancial Services
Financial Publishing
I was responsible for leading BA teams working with 3 teams on 9 different products. I have worked on various initiatives such as tracking and analytics of customer data, e-learning tool, subscription management tools, page re-designs, implementation of additional content types, upgrades to the CMS and development of a Flash game. I have also been responsible for coaching team members in Scrum and Kanban and improving the effectiveness of Agile within the programme. Furthermore, I have supported the Director of Technology on process improvement through analysis of process, people and technology.
Key responsibilities Key responsibilities
  • Lead BA teams
  • Track customer data
  • Improve Agile effectiveness
  • Support Director of Technology
Key achievements Key achievements
  • Redesigned pages
  • Implemented additional content
  • Upgraded CMS
  • Developed Flash game
Sep, 2011
Mar, 2012
business analyst agile
As a Business Analyst Agile, I have worked on a programme to de-commission the old Identity & Access Management System and migrate to an integrated Salesforce platform. This included launching new packages, prices and subscription journeys to meet the organisation's vision for growth and expansion. I was also responsible for integrating Salesforce with Zuora, GlobalCollect, and third party fulfilment partners, as well as delivering tablet and mobile enabled front-end deliverables. I have achieved a high visibility strategic initiative, improved customer acquisition, billing and fulfilment, and integrated with third party partners.
Key responsibilities Key responsibilities
  • Decommissioned IAM system
  • Launched new packages/prices
  • Integrated Salesforce/Zuora
  • Delivered tablet/mobile front-end
Key achievements Key achievements
  • High visibility strategic initiative
  • Integrated with 3rd party partners
  • Migrated to Salesforce platform
  • Improved customer acquisition/billing
Feb, 2011
Dec, 2011
business analyst/product owner
Business Solutions
As a Business Analyst/Product Owner, I have been responsible for owning the 'LB Standard' BackOffice product and its continued development, ensuring it is aligned to marketing and business needs. My job also involves communicating with key stakeholders and various departments to define roadmap, vision and identify emerging business requirements. I have also collaborated with product management, marketing and development teams to ensure business, product and technical requirements are captured and appropriately prioritised.
Key responsibilities Key responsibilities
  • Own product development
  • Communicate with stakeholders
  • Define roadmap and vision
  • Capture requirements
Key achievements Key achievements
  • Aligned product development
  • Build stakeholder relationships
  • Defined product roadmap
  • Captured business requirements
Apr, 2011
Oct, 2011
business analyst agile
As a Business Analyst Agile, I worked on several high profile greenfield projects for Tesco. This included developing a Set Top Box in partnership with Blinkbox, creating an Android MP3 download app, integrating the Tesco E-commerce platform with BlinkBox, and enabling streaming of digital movies with DRM protection as part of a physical bundle purchase.
Key responsibilities Key responsibilities
  • Developed Set Top Box
  • Created Android MP3 download app
  • Integrated Tesco E-commerce platform
  • Enabled streaming of digital movies
Key achievements Key achievements
  • Successfully partnered with Blinkbox
  • Delivered high profile greenfield projects
  • Provided DRM protection for digital content
  • Enabled physical bundle purchases
Apr, 2010
Dec, 2010
business analyst scrum master
Enterprise Solutions
As a Business Analyst Scrum Master, my role has included managing product development, coordinating cross-functional teams, migrating existing content and functionality, and developing more advanced features. I have successfully delivered a high traffic CMS for the Department for Education, which enabled teachers in the UK to access the CMS, and I have successfully migrated content and functionality and created more advanced features.
Key responsibilities Key responsibilities
  • Managed product development
  • Coordinated cross-functional teams
  • Migrated existing content and functionality
  • Developed advanced features
Key achievements Key achievements
  • Delivered high traffic CMS
  • Enabled teachers in UK to access CMS
  • Successfully migrated content and functionality
  • Created more advanced features
Apr, 2007
Apr, 2010
business analyst project manager
As a Business Analyst Project Manager, I was responsible for delivering two web-based systems for a pharmaceutical client. I managed the project timeline and ensured quality of delivery to meet client requirements. My efforts resulted in the client receiving a runner up award for 'Best use of Technology' in 'Fast growth business awards' 2009.
Key responsibilities Key responsibilities
  • Delivering two web-based systems
  • Meeting client requirements
  • Managing project timeline
  • Ensuring quality of delivery
Key achievements Key achievements
  • Received runner up award
  • Delivered successful project
  • Met client expectations
  • Maintained high quality standards
Oct, 2004
Apr, 2007
web developer network engineer
IT services
As a Web Developer Network Engineer. My responsibilities include developing software/web applications using PHP, CSS, MySQL, (LAMP), XML, Flash, maintaining and troubleshooting web applications, and optimising applications for performance. My achievements include creating successful web applications, developing secure and reliable applications, integrating applications with existing systems, and providing technical support for web applications.
Key responsibilities Key responsibilities
  • Develop software/web applications
  • Utilise PHP, CSS, MySQL, (LAMP), XML, Flash
  • Maintain and troubleshoot web applications
  • Optimise applications for performance
Key achievements Key achievements
  • Created successful web applications
  • Developed secure and reliable applications
  • Integrated applications with existing systems
  • Provided technical support for web applications