Provided quality assurance for products, ensured timely delivery, wrote test plans, cases and documentation, analysed and proposed quality checking techniques, assured quality of ESRI ArcGIS products, ensured end-to-end flow via automation, interacted with customers, created prioritization reports, fixed identified issues, created and achieved product quality objectives, mentored and coached team members, prepared for ISTQB Foundation Level certification.

Provided support to manage development and regulation of water supply, wastewater collection and disposal for UK customers. Monitored and resolved water management in SAP, Citrix, 1 Customer, Tallyman. Liaised with customers and support groups to keep them informed of concerns. Championed best practice within the team with respect to customer support activities. Developed and maintained suitable documentation and excel macros. Supervised processes to drive optimal workflow and business growth.

A Financial Support Analyst with experience in the financial and legal sectors. Responsible for investigating, negotiating and settling financial statements within agreed authority levels. Also providing a high standard of customer service by troubleshooting errors, creating credit reports and adhering to legal and industry regulations. Built relationships with solicitors and other legal professionals and recorded and maintained relevant notes for each client and work order.

Provided accurate and timely advice to domestic customers on making claims and associated operations. Collected and verified information and documents to answer customer queries. Investigated potential fraud cases and handled complaints. Contacted approved professionals to arrange repairs. Entered data into computer systems and answered product and service questions to attract potential customers.