I have 5 years of experience as a Scrum Master/Project Manager, working with clients such as Aviva Insurance Company, Lloyds Banking Group, and Vodafone. My responsibilities have included project planning & initiation, developing data migration strategies, implementing change management strategies, and conducting post-implementation reviews. My achievements include the successful implementation of an ERP program, a T24 upgrade, Vodafone services migration, and CMS & Payment gateway application.

As a Project Manager for Tata Steel Europe, I was responsible for the Infrastructure Separation and Email Domain migration project. My responsibilities included user segregation and security compliance, assessment of services, network configuration, system monitoring, application rebuilds, communication and reporting, and ensuring the project was completed within the provided timeline. I was successful in achieving this, and was able to sign off the project plan.

As a Disaster Recovery Project Manager, I was responsible for planning, organizing, and executing Disaster Recovery Test Drills for AC Nielsen, USA. My responsibilities included forming and managing teams, providing status updates, updating Service Continuity Procedures, and testing technical components. My achievements included successfully testing DRs, identifying enhancements, collecting and analyzing capacity data, and preparing a Disaster Recovery Plan. I also handled small projects such as Physical to Physical and Physical to Virtual server migrations, and Server de-commissioning.

I have been working as an Infrastructure Service Management Lead for AC Nielsen in Bangalore, India for the past 2 years. My role includes leading a team of 44 people, managing the sub business targets for Nielsen, communicating strategic plans, goals, objectives, assignments and actionable events to the team, ensuring that day-to-day system operations is carried in a timely and reliable manner, co-ordinating with Market Leads on Operations functions and Business process and identifying proposals for new business opportunities, monitoring the status of work and identifying and solving problems.

As an Enterprise Critical Incident Manager, I am responsible for owning incident management process through the incident life cycle and facilitating work around solutions to ensure system recovery with minimal business impact. I am also responsible for initiating bridge calls and coordinating with IT and Business including different Technology Groups for resolving incidents and enhancing service quality. Additionally, I am in charge of sending notification to all the stakeholders of the incident progress/updates until the service restoration. Furthermore, I am responsible for handling and reporting escalated incidents to the senior management and documentation of incident timeline updates. Lastly, I am responsible for controlling incidents by monitoring all active incidents and tracking their progress.

I have 5 years of experience as a Technical Engineer at British Telecom in Chennai, India. My responsibilities include managing the employee relations, personnel training and development, multitasking with emphasis on quality, and holding attrition and attendance accountability. I have achieved the TOP performer award for the years 2007, 2008 and 2009, completed the IBMS-Integrated business management system and Team Member Development Program given by HCL, and attained a yellow belt in Six Sigma. I have also participated in Greenbelt projects.