In this role I worked within Trading Platform & Core Technology for the Investment Management Technology team as the sole Test Engineer. Projects I worked on included reviewing, updating and increasing test coverage of the regression Test packs for a large Investment Management application which I became the SME for. I co-ordinated software releases on key components including the test planning and change request management. I also worked with the Stakeholder Improvement team testing small changes made at request of the business users to improve their experience. I completed an analysis of an in house application to aid redesign, tested User Interfaces and co-ordinated UAT testing with stakeholders and performed exploratory & regression testing following an update to a web based (react.js) finance app.

I worked within the Applications team, testing any new software that the firm implemented as well as any change requests made to the firms systems. I was involved in various projects, the biggest of which was the global testing of all systems and software integration following the merger of Herbert Smith with another firm (Freehills) & the Global Active Directory. I travelled to the Belfast, Tokyo & Abu Dhabi offices to perform regression & performance testing of the new build when it was rolled out. One project I led involved exploratory & usability testing of a new in-house software designed for the finance department. I setup a test environment for a small group of users to perform acceptance testing and worked with the development team to manage the defects both before and after the software was released.

I have been a Technology service desk analyst for the past 7 years, providing support to over 2500 Partners and staff worldwide. I have dealt with a wide range of queries, and worked alongside the Deskside team on many projects including trainee moves and power downs. I have extensive experience in supporting a wide range of software applications, the telephone & voicemail system, desktops, laptops, printers & blackberrys, as well as configuring laptops for remote access.

As an IT Support Analyst, I have been responsible for upgrading the network to Ethernet, testing and supporting the upgrade, rollout of Laserform software and testing and reporting on Deltaview comparison software. During my four years of experience, I have successfully upgraded to Office 2003 and a new document Management system, visited Paris office to upgrade the network to Ethernet, and was involved in the initial rollout of Laserform software. I have also tested and reported on Deltaview comparison software and provided ongoing support when it was rolled out to the firm.

As a Client Information Services Administrator with two years of experience, I have been involved in a variety of projects and initiatives. These have included upgrading Office 2003 and a new document Management system, visiting the Paris office to upgrade the network to Ethernet, and rolling out Laserform software when the firm moved to a new office. Additionally, I was responsible for testing and reporting on Deltaview comparison software, as well as providing training on the software. Throughout my time in this role, I have successfully completed all projects and initiatives, and provided ongoing support where necessary.

In this role I was heavily involved in testing and supporting an upgrade to Office 2003 and a new document Management system. I visited the Paris office to upgrade the network to Ethernet and provided subsequent support. I was also solely responsible for a few projects, such as the initial rollout of Laserform software when the firm moved to a new office, testing and reporting on Deltaview comparison software, and training my team on the use of this software. I also liaised with external contacts to get any issues resolved and provided ongoing support.

As a Private Banking Assistant with 2 years of experience, I was responsible for testing and supporting software upgrades, visiting the Paris office to upgrade the network to Ethernet, rolling out Laserform software, and testing and reporting on Deltaview software. I was successful in completing these tasks and providing subsequent support when needed.

As a Legal Admin Assistant with 10 months of experience, I have been heavily involved in testing and supporting the upgrade of Office 2003 and a new document Management system. I was also responsible for the rollout of Laserform software when the firm moved to a new office and for testing and reporting on Deltaview comparison software. I visited the Paris office to upgrade the network to Ethernet and provided subsequent support when needed. I also provided ongoing support for the software used.